Job Description Fragomen is seeking a Senior Global Collaboration Engineer to design, implement, and support enterprise-grade collaboration platforms used by a globally distributed workforce. This role will be responsible for the stability, scalability, and continuous improvement of collaboration technologies including Microsoft Teams, Cisco Webex, Cisco Room Kits, and related AV and conferencing solutions. The ideal candidate brings deep technical expertise, strong troubleshooting skills, and a service-oriented mindset, ensuring seamless communication and collaboration experiences across offices, regions, and time zones. Key Responsibilities - Design, deploy, and support global collaboration platforms, including Microsoft Teams (Chat, Meetings, Voice/Calling), Cisco Webex, and Cisco Room Kit–based conference room solutions. - Lead the architecture and lifecycle management of collaboration tools, ensuring high availability, security, and performance. - Administer and optimize Teams Rooms, Cisco Room Kits, cameras, microphones, displays, and room scheduling systems across global offices. - Act as a senior escalation point for complex collaboration and AV issues, performing root cause analysis and driving permanent resolutions. - Partner with network, security, and desktop teams to ensure optimal QoS, bandwidth utilization, and endpoint compatibility. - Manage integrations between collaboration platforms and third-party tools (e.g., Outlook/Exchange, identity platforms, room booking systems). - Develop standards, best practices, and documentation for collaboration services, room builds, and operational support. - Support global rollouts, migrations, and upgrades (e.g., Teams enhancements, Webex updates, firmware upgrades for Room Kits). - Monitor service health, usage, and adoption; recommend enhancements based on analytics and user feedback. - Collaborate with vendors and service providers, including Microsoft and Cisco, to resolve issues and plan roadmap initiatives. - Provide mentorship and technical guidance to junior engineers and regional IT teams. Required Qualifications - Bachelor’s degree in Information Technology, Engineering, or equivalent experience. - 7+ years of experience supporting enterprise collaboration or unified communications platforms in a global environment. - Strong hands-on experience with Microsoft Teams, including meetings, voice, and Teams Rooms. - Strong hands-on experience with Cisco Webex and Cisco Room Kits (installation, configuration, and support). - Solid understanding of networking concepts relevant to real-time communications (QoS, latency, jitter, firewalls, proxies). - Experience supporting conference room AV hardware and peripherals in enterprise environments. - Proven ability to troubleshoot complex, cross-platform collaboration issues. - Excellent communication skills and ability to work with both technical and non-technical stakeholders. Preferred Qualifications - Microsoft Teams Administrator or Cisco Collaboration certifications (preferred). - Experience supporting hybrid or cloud-based collaboration environments (Microsoft 365, Webex Control Hub). - Familiarity with scripting or automation (PowerShell) for administration and reporting. - Experience working in a professional services or legal environment. - Exposure to ITIL-based service management practices. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

• Build Technical Solutions Within Our Systems: Use tools like Workato and HubSpot’s CRM to design, build, and maintain the workflows, automations, and processes that power BAT's operations. You'll own solutions end-to-end, from scoping through deployment and documentation — and you'll work to know whether what you built actually moved the needle. • Contribute to Process Reimagination: When a process is broken, don't automate it. Rethink it. Work cross-functionally to identify where AI can eliminate friction at the source, bring structure to ambiguous problems, and push for solutions that change how work gets done rather than just automating the current state. • Drive Intake as Intelligence: Support the technical layer behind BAT's intake process, including highlighting deflection opportunities, routing logic, and SLA visibility. Help ensure every request we receive is captured, routed correctly, and aggregated into signal we can act on. • Support Tech Stack Health Monitoring: Contribute to the reporting infrastructure that gives leaders and reps a clear picture of system performance. Help connect GTM tools to reporting infrastructure and feed the monthly tech stack health report with accurate, actionable data. • Help Build Systems Communication Infrastructure: We're actively building the systems that will power how BAT communicates with the business, from critsit alerting to release update cadences to stakeholder health reporting. You'll be part of standing that up, with room to grow your ownership as the infrastructure matures. • Partner Deeply with CS Reps and GTM Leadership: Embed yourself in how CS reps and GTM leaders actually work. Surface friction before they have to tell you about it, translate what you find into technical requirements, and build the business case for what needs to change. Be the person both sides trust, technical enough to build it, clear enough to explain it.

• Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. • Complete routine support and designated project assignments. • Provide input to develop solutions. • Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications. • Develop process flow charts and report on project status. • Support the development of information system requirements. • Build a federated Robotic Processing Automation (RPA) team to drive automation initiatives. • Lead RPA initiatives to automate daily operational tasks, reducing processing time by 40%. • Manage and maintain Supply Chain virtual machines, leveraging service accounts for seamless operation. • Design scalable VBA solutions to automate backorder reporting, establishing a foundation for future enhancements. • Develop advanced workflows using UiPath and Power Automate Desktop to optimize processes.

Role Description Join us in our fast-paced support to the Space Development Agency (SDA). Recognized as the Department of Defense's constructive disruptor for space acquisition, SDA delivers space-based capabilities to the joint warfighter to support terrestrial missions through development, fielding, and operation of the Proliferated Warfighter Space Architecture. SDA capitalizes on a unique business model that values speed and lowers costs by harnessing commercial development to achieve a proliferated architecture and enhance resilience. We are seeking a Mission Engineer to support SDA’s mission. Mission Engineers support the Mission Engineering Lead in efforts to translate Warfighter needs/requests into CONOPS, OPSCON, Use Case, etc. to define the integrated capabilities the Proliferated Warfighter Space Architecture (PWSA) delivers to the Warfighter. - Engage with the Warfighter Integration Cell (WIC) and Warfighters and other organizations to define specific mission sets and how the PWSA implements and executes them. - Support the Technical Director and Front Office in external engagement. - Supports development of CONOPS, OPSCON, use cases, and modeling and simulation capabilities to represent the appropriate mission cases. - Performs trade studies and develops courses of action for PWSA capabilities and requirements. - Works with the Requirements Lead to perform functional analysis to create requirements for the Enterprise and for Technical Requirements Documents in support of solicitation development. Qualifications - Bachelor's degree in Engineering, Computer Science, Physics, Mathematics or relevant technical discipline. - 10+ years experience. - Understanding of satellite acquisition and operations technology best practices. - Familiarity with MBSE desired for representation of mission capabilities. - Strong written and oral communications. - Ability to work in a fast-paced environment. - TS/SCI Eligibility; #qinetiqclearedjob. Company Description QinetiQ US is an Equal Opportunity employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Accessibility/Accommodation: If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 1 and let us know the nature of your request and contact information.