Title: Senior Computer Systems Engineer/Architect – Office 365 Location: Anywhere in US - Telework  Terms: Full-Time/Permanent Clearance: All qualified applicants must be able to pass a federal background check; Must be able to obtain a Public Trust High Risk Travel: 0-10% RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people firsts, and providing a flexible work environment, our employees have higher moral, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority. Position Summary RIVA is seeking a Senior Computer Systems Engineer/Architect to serve as the senior Microsoft O365 Engineer/Architect to ensure effective and efficient management of O365 services the Health and Human Services Office of the Inspector General (HHS-OIG) environment. The Senior Engineer/Architect will successfully maintain O365 services in an enterprise-level environment, supporting the Information Technology Service Desk and Engineering Support program for a Contract at U. S. Department of Health and Human Services. Responsibilities: The Senior Computer Systems Engineer/Architect will provide thought leadership and initiative to drive consistent performance and timely improvements to the O365 environment. You will be joining a forward-thinking, innovative team that is responsible for building and overseeing public and private servers and network infrastructure in a way that supports key business objectives. The SME Computer Systems Engineer/Architect will: - Successfully maintain Office 365 services such as Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business to meet organizational needs. - Proficiently handle Office 365 tenant administration tasks including user and group management, license assignment and management, security and compliance settings, and service health monitoring. - Facilitate the deployment of M365 Copilot including putting in place prerequisites, creating a pilot phase that leads to a broader deployment - Successfully lead communication efforts regarding updates and enhancements to Office 365 services, ensuring that all users and stakeholders are fully informed of new features, benefits, and potential impacts. - Expertly manage and oversee the implementation of Microsoft Purview to enhance data governance and compliance across the organization. This includes setting up and maintaining Data Loss Prevention (DLP) policies, configuring sensitivity labels for data classification and protection, and supporting legal and compliance teams by creating efficient eDiscovery searches. - Seamless Identity Management Integration: Ensure smooth integration of Office 365 with Azure Active Directory (AAD), further enhance Single Sign-On (SSO) password less configurations, manage directory synchronization, and enforce multi-factor authentication (MFA). Also create and update conditional access policies to maintain highest level of security. - Implement and enforce security best practices within Office 365 environments, including data encryption, and configuration of advanced security features like Data Loss Prevention (DLP) and Information Rights Management (IRM). - Utilize PowerShell scripting to automate administrative tasks, manage Office 365 services, and integrate with Microsoft Graph API for programmatic access to data and services, thereby increasing operational efficiency. - Support app developers and users in the usage of Power Platform components including Power Apps, Power Automate, Power BI, and Power Virtual Agents enhancing productivity and collaboration within the organization. - Develop governance policies and implement Center of Excellence (COE). - Demonstrate expertise in Microsoft Intune for cloud-based mobile device management (MDM) and mobile application management (MAM), effectively managing and securing mobile devices, enforcing policies, deploying applications, and safeguarding corporate data. - Develop and maintain technical documentation including methods of procedure, SOPs, and technical diagrams. Required Qualifications: To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: - 6 years of experience with a Bachelor’s; 4 years of experience with Masters. - Expertise Microsoft Office 365 including but not limited to: - Exchange Online (email and calendaring) - SharePoint Online (document management and collaboration) - Microsoft Teams (chat, meetings, and collaboration) - OneDrive for Business (file storage and sharing) - User and group management - License assignment and management - Security and compliance settings - Service health monitoring and troubleshooting - Strong demonstrated experience in the following: - Identity Management - Azure Active Directory (AAD) integration with Office 365 - Single Sign-On (SSO) configurations using AAD or third-party identity providers - Directory synchronization using Azure AD Connect or similar tools - Multi-factor authentication (MFA) and conditional access policies - Microsoft Defender & Purview - Security best practices for securing Office 365 environments - Data encryption and protection mechanisms - Compliance features such as retention policies, legal hold, and audit logging - Configuration of advanced features such as Data Loss Prevention (DLP), Information Rights Management (IRM), and eDiscovery. - Microsoft Power Platform, including support of custom business applications, workflows, and reports using these tools: - Power Apps - Power Automate - Power BI - Power Virtual Agents - Automation and Scripting (PowerShell); automating administrative tasks and managing Office 365 services, including: - PowerShell cmdlets for Office 365 administration - Scripting tasks such as user provisioning, license management, and configuration changes - Integration with Microsoft Graph API for programmatic access to Office 365 data and services - Intune, including managing and securing mobile devices, enforcing policies, deploying applications, and protecting corporate data on devices. - Excellent problem-solving capabilities and can thrive in a fast-paced work environment. - Strong communication skills with the willingness to collaborate with cross-functional departments and teams. - Ability to obtain a Public Trust Clearance Desired Qualifications: - Master’s degree in IT, or a related field. - Microsoft O365 Certification. Education/Certification Required: - 6+ years’ experience in a similar role. Bachelor’s degree required, Master’s degree preferred. - U.S. Citizenship or have been a permanent resident for more than 3 years. - Must be able to achieve a Public Trust clearance/position of trust. RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.

Job Description Fragomen is seeking a Senior Global Collaboration Engineer to design, implement, and support enterprise-grade collaboration platforms used by a globally distributed workforce. This role will be responsible for the stability, scalability, and continuous improvement of collaboration technologies including Microsoft Teams, Cisco Webex, Cisco Room Kits, and related AV and conferencing solutions. The ideal candidate brings deep technical expertise, strong troubleshooting skills, and a service-oriented mindset, ensuring seamless communication and collaboration experiences across offices, regions, and time zones. Key Responsibilities - Design, deploy, and support global collaboration platforms, including Microsoft Teams (Chat, Meetings, Voice/Calling), Cisco Webex, and Cisco Room Kit–based conference room solutions. - Lead the architecture and lifecycle management of collaboration tools, ensuring high availability, security, and performance. - Administer and optimize Teams Rooms, Cisco Room Kits, cameras, microphones, displays, and room scheduling systems across global offices. - Act as a senior escalation point for complex collaboration and AV issues, performing root cause analysis and driving permanent resolutions. - Partner with network, security, and desktop teams to ensure optimal QoS, bandwidth utilization, and endpoint compatibility. - Manage integrations between collaboration platforms and third-party tools (e.g., Outlook/Exchange, identity platforms, room booking systems). - Develop standards, best practices, and documentation for collaboration services, room builds, and operational support. - Support global rollouts, migrations, and upgrades (e.g., Teams enhancements, Webex updates, firmware upgrades for Room Kits). - Monitor service health, usage, and adoption; recommend enhancements based on analytics and user feedback. - Collaborate with vendors and service providers, including Microsoft and Cisco, to resolve issues and plan roadmap initiatives. - Provide mentorship and technical guidance to junior engineers and regional IT teams. Required Qualifications - Bachelor’s degree in Information Technology, Engineering, or equivalent experience. - 7+ years of experience supporting enterprise collaboration or unified communications platforms in a global environment. - Strong hands-on experience with Microsoft Teams, including meetings, voice, and Teams Rooms. - Strong hands-on experience with Cisco Webex and Cisco Room Kits (installation, configuration, and support). - Solid understanding of networking concepts relevant to real-time communications (QoS, latency, jitter, firewalls, proxies). - Experience supporting conference room AV hardware and peripherals in enterprise environments. - Proven ability to troubleshoot complex, cross-platform collaboration issues. - Excellent communication skills and ability to work with both technical and non-technical stakeholders. Preferred Qualifications - Microsoft Teams Administrator or Cisco Collaboration certifications (preferred). - Experience supporting hybrid or cloud-based collaboration environments (Microsoft 365, Webex Control Hub). - Familiarity with scripting or automation (PowerShell) for administration and reporting. - Experience working in a professional services or legal environment. - Exposure to ITIL-based service management practices. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

• Build Technical Solutions Within Our Systems: Use tools like Workato and HubSpot’s CRM to design, build, and maintain the workflows, automations, and processes that power BAT's operations. You'll own solutions end-to-end, from scoping through deployment and documentation — and you'll work to know whether what you built actually moved the needle. • Contribute to Process Reimagination: When a process is broken, don't automate it. Rethink it. Work cross-functionally to identify where AI can eliminate friction at the source, bring structure to ambiguous problems, and push for solutions that change how work gets done rather than just automating the current state. • Drive Intake as Intelligence: Support the technical layer behind BAT's intake process, including highlighting deflection opportunities, routing logic, and SLA visibility. Help ensure every request we receive is captured, routed correctly, and aggregated into signal we can act on. • Support Tech Stack Health Monitoring: Contribute to the reporting infrastructure that gives leaders and reps a clear picture of system performance. Help connect GTM tools to reporting infrastructure and feed the monthly tech stack health report with accurate, actionable data. • Help Build Systems Communication Infrastructure: We're actively building the systems that will power how BAT communicates with the business, from critsit alerting to release update cadences to stakeholder health reporting. You'll be part of standing that up, with room to grow your ownership as the infrastructure matures. • Partner Deeply with CS Reps and GTM Leadership: Embed yourself in how CS reps and GTM leaders actually work. Surface friction before they have to tell you about it, translate what you find into technical requirements, and build the business case for what needs to change. Be the person both sides trust, technical enough to build it, clear enough to explain it.

• Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. • Complete routine support and designated project assignments. • Provide input to develop solutions. • Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications. • Develop process flow charts and report on project status. • Support the development of information system requirements. • Build a federated Robotic Processing Automation (RPA) team to drive automation initiatives. • Lead RPA initiatives to automate daily operational tasks, reducing processing time by 40%. • Manage and maintain Supply Chain virtual machines, leveraging service accounts for seamless operation. • Design scalable VBA solutions to automate backorder reporting, establishing a foundation for future enhancements. • Develop advanced workflows using UiPath and Power Automate Desktop to optimize processes.