Company Description Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. Job Description The Quality and Training Analyst will be responsible for ensuring the highest level of quality in our customer support interactions and internal processes. Your expertise will contribute to improving customer satisfaction, agent performance, and operational efficiency of a multi disciplinary organization responsible for the management of a complex health care portfolio across a national presence. Role will have a heavy focus on improving customer and patient satisfaction through monitoring and providing feedback. - Understand Roles & Workflows: Be knowledgeable in the roles of Technical Support Services (TSS) and Patient Technical (PT) analysts, and proficient in support team workflows to assess and ensure quality. - Develop & Implement QA Programs: With guidance from senior team members, participate in design and implementation of quality assurance programs, policies, and procedures for case and call management, collaborating with cross-functional teams for process optimization and standardization. - Case Analysis: Conduct case analysis to identify recurring or unresolved issues, ensuring timely resolution through documentation updates for efficient first-contact closure. - Procedure Updates & Documentation: Engage in procedure updates, maintain knowledge base documentation, and recommend systemic changes to improve the IT environment and user experience. Maintain adherence to company policies, industry regulations, and legal requirements in all customer interactions and documentation. - Audit & Feedback: Conduct regular audits of customer interactions (phone calls, emails, chats) to ensure adherence to quality standards. Provide detailed feedback and coaching to support representatives, identify improvement areas, and provide tailored training. Track trends and monitor individual and team progress. - Collaboration & Reporting: Participate in calibration sessions with TSS managers to align on team and individual performance metrics. - Design & Update Training Programs: Collaborate with the Learning and Enablement team to create and continuously participate in training programs, materials, and resources for support agents, ensuring alignment with the latest product knowledge, customer service best practices, and evolving business needs. - Stay Current with Industry Standards: Keep up-to-date with industry standards and best practices in technology support and quality management. - Other duties as assigned. Qualifications - Bachelor’s degree preferred - 1+ years of work experience in Healthcare - 1+ years working within technology operations, ideally with cross team functional mindset - Six Sigma Yellow Belt or ITIL preferred - Demonstrated flexibility, independence, and self-motivation, with the ability to adapt to new processes and manage high volumes while maintaining quality support - A proven track record in delivering change into an operational environment - Strong creative development skills with ability to quickly comprehend technical information and translate ideas/concepts - Superior research and analytical skills - Strong organizational and prioritization skills with attention to detail and accuracy - Ability to identify problems and to use sound judgment - Ability to think critically and creatively The hourly range for this role is $22.00-28.00/hr and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. Additional Information All your information will be kept confidential according to EEO guidelines. Preferred experience with profession-based telephonic or remote communication ● Must comply with all HIPAA rules and regulations Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law. - Department: Information Technology

Role Description Amcare Pro Home Health is seeking a detail-oriented and highly organized QA Lead to support our clinical and administrative operations remotely. This role is responsible for ensuring the accuracy, completeness, and timeliness of documentation, payroll-related QA processes, and compliance tracking across our home health services. The ideal candidate will have experience in home health operations, quality assurance, and medical documentation review, with the ability to manage multiple priorities in a fast-paced environment. - Review, validate, and submit QA invoices and past due payroll items during payroll cycles - Ensure timely faxing and submission of critical documents, including: - Discharge Summaries (DC Summary) - Lab results - Missed visit documentation - Audit patient records for completeness and attach all required documentation, including: - Consents - PT & OT notes from outsourced agencies (Logix & HealthPro) - Lab results and wound care images - Track and follow up on past due documentation by sending weekly reminders to clinicians and partner agencies - Prepare and submit weekly QA work logs to leadership - Monitor and resolve missed visits (MV) in coordination with the QA Manager - Compile and maintain KPI reports for multiple locations (e.g., Richardson & Tyler), including: - QA compliance metrics - Past due items - Scheduling performance - Support process improvement initiatives to enhance documentation accuracy and compliance Qualifications - Prior experience in home health, healthcare QA, or medical administration required - Strong understanding of home health documentation standards (e.g., consents, visit notes, labs) - Experience working with EMR/EHR systems (Kinnser, Homecare Home Base) - Excellent attention to detail and organizational skills - Ability to manage deadlines and work independently in a remote setting - Strong written communication skills (for follow-ups and reporting) - Proficiency in Microsoft Excel and reporting tools Requirements - Must be available to work U.S. business hours (Central Time preferred) - Flexibility required during payroll processing periods Benefits - Work remotely with a growing U.S.-based healthcare organization - Opportunity to play a key role in improving patient care quality and compliance - Collaborative and supportive team environment

We are seeking an experienced Tester to support a U.S. Postal Service (USPS) program in a fully remote capacity. This role is hands-on and execution-focused, requiring strong backend testing experience, the ability to work independently in a fast-paced Agile environment, and excellent communication skills. The ideal candidate is detail-oriented, comfortable working with complex data and systems, and has a proven track record of successfully supporting remote teams under tight delivery timelines. Key Responsibilities - Execute hands-on functional, integration, and backend testing (not limited to web UI testing) - Review and interpret functional and technical requirements to design effective test coverage - Develop and execute detailed test scripts, including expected outcomes - Create, manage, and maintain test data to support validation efforts - Document defects, issues, and test results using ALM or similar tools - Provide daily status updates and communicate findings clearly via email and meetings - Manage multiple priorities and deadlines, including monthly functional releases and twice-monthly reference data patches - Work collaboratively with developers, analysts, and other testers in an Agile SDLC environment - Adhere to aggressive delivery timelines while maintaining high quality standards - Demonstrate strong attention to detail and accountability in a remote work setting Basic Qualifications - 5 years of total professional experience - U.S. Citizenship required by federal contract Preferred Experience - Hands-on test execution experience, including backend/system-level testing - Experience working within an Agile software development lifecycle - Familiarity with test management or defect tracking tools (e.g., ALM, VersionOne) - Strong SQL skills for data validation and analysis - Experience with Databricks - Exposure to JSON, XML, APIs, Unix/Linux environments, SOAP UI, Notepad++, or similar tools - Experience testing complex data-driven systems or large enterprise platforms - Technical or reporting background that supports analysis and defect investigation - Comfort ramping up in complex, high-volume environments with evolving requirements Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)

Salary: $100,000-$120,000 Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job Summary We are seeking a hands-on QA Engineer with experience in Tosca automation and manual testing. This role focuses on validating application quality across UI, APIs, and data by executing well-defined test cases and collaborating closely with Product Owners, developers, and other QA team members. This is an execution-focused QA role. You will work within established testing frameworks, tools, and processes to ensure software meets functional, data, and performance expectations before release. Key Responsibilities - Create, execute, and maintain manual and automated test cases aligned to user story acceptance criteria. - Develop and maintain Tosca automated tests using existing modules and frameworks. - Execute functional, regression, API, database, and basic performance tests. - Build and maintain regression test coverage across applications. - Validate backend services and data consistency across systems. - Manage test cases, test cycles, and execution results using qTest. - Log, track, and validate defects using Azure DevOps. - Collaborate with Product Owners, developers, and QA peers to clarify requirements and ensure test coverage. - Participate in Agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives. - Provide clear and concise test status, results, and defect documentation. Required Qualifications - 4 to 7 years experience in software quality assurance with both manual and automation testing. - 1+ years hands-on experience with test automation tools and frameworks such as Selenium, Playwright, Cypress, Tosca, or similar. - Experience using Azure DevOps for defect tracking. - Experience using qTest or a similar test management tool. - Working knowledge of Agile and SDLC practices. - Intermediate SQL skills including joins, updates, and data validation. - Basic understanding of performance testing concepts and execution. - Strong attention to detail with clear written and verbal communication skills. Preferred Qualifications - 1 year hands-on experience with Tricentis Tosca. - Tosca certifications. - ISTQB certification. - Experience testing APIs and backend services. Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. - Medical - Dental - Vision - Life Insurance/ AD - Disability Insurance - Retirement Plan - Paid Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Req ID: 1521117 Compass Technology MARY DICKSON