• Provide technical support to users in corporate environments, with a focus on Microsoft 365 (Outlook, OneDrive, Teams, SharePoint, etc.). • Diagnose and resolve issues in Windows 11 operating systems, including installation, configuration, and maintenance. • Perform basic administration and support of Windows Servers (Active Directory, permissions management, DNS, file sharing, etc.). • Identify, analyze, and resolve computer network issues, such as connectivity, network device configuration, and basic diagnostics. • Document technical tickets and the solutions applied in ticketing systems. • Configure and maintain hardware, printers, peripheral devices, and mobile devices. • Monitor and ensure server operation, performing basic updates and backups. • Keep up to date with new technologies and best practices in technical support.

• Manage user access and permissions across systems. • Troubleshoot login, authentication, and access‑related issues. • Respond to user support requests and coordinate issue resolution. • Help maintain uptime through routine maintenance and updates. • Perform site updates, content changes, and routine system maintenance. • Support deployments, server updates, and configuration changes. • Assist with monitoring application and system performance. • Write and maintain C# code using ASP.NET MVC patterns. • Perform CRUD operations using Entity Framework. • Work with frontend technologies including JavaScript, HTML/CSS, Razor, and Bootstrap. • Consume REST APIs and handle JSON‑based integrations. • Assist with integrations between .NET applications and Azure /AWS cloud services. • Support API connectivity, basic automations, and data flow troubleshooting. • Write and optimize SQL queries. • Document processes and contribute to internal knowledge bases.

• Provide remote technical assistance and resolve other technical-related concerns to our customers in a fast-paced work environment • Liaise with our Field Service Technicians, Engineers and Operations to ensure our technology, machines and parts are optimized and fit for purpose • Subject Matter Expert (SME) and go-to person for escalated technical support and product queries from internal and external stakeholders • Technical diagnostics and troubleshooting to resolve complex issues timely • Adept use of Azure ticketing system to ensure final resolution within SLA with documented timeline for reporting • Regular review of spare parts list for validation and prioritising parts based on specific machine requirements • Train and support contractors, customers and employees, including training manual and refresher courses

• Serve as the Technical Testing subject matter expert for Momentum performance testing initiatives. • Design, develop, and maintain automated performance testing frameworks aligned with enterprise standards. • Evaluate and recommend automation approaches, tools, and best practices to maximize testing efficiency and minimize testing complexity. • Lead the development of automated performance testing solutions leveraging an array of software development languages and tools. • Mentor and coach the performance testing developers and analysts to deliver high quality solutions that satisfy the client’s needs. • Ensure automated solutions are versioncontrolled, traceable, and welldocumented. • Configure, maintain, and upgrade the automation tool environments and related plugins. • Integrate automation tools with CI/CD pipelines (e.g., Jenkins, GitHub, and other automation applications) to enable continuous testing and repeatability. • Manage test environment connectivity, data dependencies, and tool access for the technical and testing teams.