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IGT - International Game Technology, an organization headquartered in London, England, United Kingdom, is a global leader in the design, development, and manufa
Technical Support Specialist III
Location
Australia
Posted
90 days ago
Salary
0
Seniority
Senior
Job Description
Technical Support Specialist III
IGT - International Game Technology
• Provide remote technical assistance and resolve other technical-related concerns to our customers in a fast-paced work environment • Liaise with our Field Service Technicians, Engineers and Operations to ensure our technology, machines and parts are optimized and fit for purpose • Subject Matter Expert (SME) and go-to person for escalated technical support and product queries from internal and external stakeholders • Technical diagnostics and troubleshooting to resolve complex issues timely • Adept use of Azure ticketing system to ensure final resolution within SLA with documented timeline for reporting • Regular review of spare parts list for validation and prioritising parts based on specific machine requirements • Train and support contractors, customers and employees, including training manual and refresher courses
Job Requirements
- 5-8 years’ experience in a help desk / technical support environment, familiarity with industry-specific equipment and software is of significant interest
- High level knowledge of diagnostic tools and relevant equipment
- Proficient understanding of electro-mechanical systems and computing environments
- Advanced product knowledge with the ability to troubleshoot and resolve hardware and software issues
- Demonstrated ability to interface with existing and potential customers to build strong relationships
- Experience analysing logs and providing desktop support
- Detail-oriented with a commitment to safety and quality
Benefits
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve
- Creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged
- IGT is an equal opportunity employer
- Equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws
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