TREE TI

• Provide technical support to users in corporate environments, with a focus on Microsoft 365 (Outlook, OneDrive, Teams, SharePoint, etc.). • Diagnose and resolve issues in Windows 11 operating systems, including installation, configuration, and maintenance. • Perform basic administration and support of Windows Servers (Active Directory, permissions management, DNS, file sharing, etc.). • Identify, analyze, and resolve computer network issues, such as connectivity, network device configuration, and basic diagnostics. • Document technical tickets and the solutions applied in ticketing systems. • Configure and maintain hardware, printers, peripheral devices, and mobile devices. • Monitor and ensure server operation, performing basic updates and backups. • Keep up to date with new technologies and best practices in technical support.