Job description: Remote Support Professional- Part Time (Remote Patient Monitoring) Location: Cincinnati, Ohio (Must live in Cincinnati) Hours & Shifts: Relief, PRN (see shift availability below) Starting Pay: $16.75/hour with an additional $1.00 shift differential on weekends and overnight. MUST LIVE IN HAMILTON COUNTY< OH> About Us LADD is an organization guided by the belief that every person has ability and value, and we empower adults with developmental disabilities to live, work and connect. Our organization leads the transformation of disability housing and services across the nation—furthering independence and creating sustainable and meaningful service models for adults with developmental disabilities. LADD is a recognized and respected voice for community inclusion and innovation in our field. About the Role The Remote Support Professional (RSP) provides remote support services to individuals with developmental disabilities. The RSP encourages healthy and productive personal growth, community inclusion, creativity and Independence. Essential Functions of the Role - Promotes appropriate level of independent living - Remotely monitors and provides support - Encourages individual’s engagement in social and community activities as well as appropriate physical/wellness activities - Effectively communicates with the person receiving services - Ability to stay calm and proactively manage crisis and behaviors - Dispatches in-person supports as needed - Identify obstacles and help the person served problem solve around them - Provides technical assistance to individuals served and family members regarding remote support systems - Troubleshoot technology issues with remote support systems - Ensures service delivery quality and compliance - ​Monitors for safety issues and addresses them timely and appropriately - Ensures accurate and timely documentation of service delivery - Communicates timely with manager regarding pertinent issues and works collaboratively with peers and other departments - Models The LADD Way (TLW) ensures their performance is aligned with TLW and the policies and practices set for the department - Represent LADD in a positive manner as appropriate - Keeps up-to-date on all relevant training and certifications Candidate Qualifications - Demonstrated ability to navigate various technology software and platforms - A high school diploma or equivalent is required - Ability to pass a background check (includes physical and a drug screen, and criminal check) - Ability to work a flexible schedule (including evenings, weekends, and holidays) For information on LADD, including more information on the services we provide and our company culture, visit our website at www.laddinc.org.   LADD is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type: Part-time Benefits: - Paid time off - Referral program Schedule: - On call - Weekends as needed Education: - High school or equivalent (Required) Experience: - Caregiving: 1 year (Required) Shift availability: - Day Shift 15-20 hrs weekly - Currently: M-Th 7a-9a, Fri 6a-9a and Sat 7p-10p - Work Location: Remote**Must have a private dedicated stationary workspace with no other responsibilities.

• Ensuring Business Continuity: You don’t just fix routers; you keep the doors "virtually" open by resolving internet, VOIP, and POS connectivity issues before they impact the bottom line. • Simplifying the Complex: You bridge the gap between technical jargon and store operations, guiding non-technical staff through hardware setups and system checks with patience and clarity. • Ownership of the Solution: You don’t just pass the buck; you own every ticket from initial report to final resolution, diagnosing whether a problem is a user error, a vendor bug, or a hardware failure. • Strengthening the Infrastructure: You act as a vital link between stores and vendors, providing clear documentation and evidence to escalate complex issues and ensure long-term stability for every location.

• Responsible for software development and support of provider-specific claim processing solutions • Implementing and configuring customer environments • Analysis and maintenance within the Experian Health product portfolio • Ensure provider-specific support development and processes meet corporate policies • Maintain high standards of software quality within the team • Identify and encourage process improvement within the team • Use de-bug techniques and tools to identify and correct errors • Work with claims core development and other teams to support programming • Ensure provider-specific solutions are delivered promptly • Communicate with internal and external project teams • Perform maintenance routine program and system maintenance

• Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. • Screen and handle calls as appropriate. • Type and enter information into a database while a customer is speaking. • Recognize research, isolate, and resolve information system problems. • Recognize customer problems that should be escalated to the next level for resolution following established protocols. • Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction. • Maintain appropriate records and prepare reports as required. • Performs other duties and tasks as assigned by the Team Lead.