• Participate in multidisciplinary teams (Developers, QA, Product Managers, SRE, and Security), collaborating to create solutions that delight our customers; • Support quality and security assurance of the squad's deliveries and processes; • Monitor quality and performance metrics, interpret them, and propose continuous improvements to the workflow; • Actively contribute to the squad's objectives and promote a culture of quality; • Continuously share knowledge in a collaborative environment (learn and teach); • Apply software testing techniques, giving and receiving feedback to support the team's technical growth; • Provide quality perspectives during planning, refinement, and architecture discussions.

Role Description Als Immobilien- und Projektgesellschaft der MERKUR GROUP plant, baut und verwaltet die MERKUR Immobilien und Bauprojekte GmbH die firmeneigenen Wohn-, Büro-, Gewerbe- sowie Event-Immobilien und schafft so attraktive Arbeits-, Veranstaltungs- und Lebensräume für die Unternehmensgruppe. - Flexible Arbeitszeiten, um Job und Privatleben unter einen Hut zu bekommen - Deutschlandweite Einsätze in Tochtergesellschaften - Diverse Veranstaltungen wie z. B. Weihnachtsfeiern und Fußballturniere - Sehr gute Übernahmechancen kombiniert mit Weiterbildungsmöglichkeiten für deinen zukünftigen Weg bei der MERKUR GROUP Qualifications - Einen guten Schulabschluss - Großes Interesse an der Immobilienbranche und an kaufmännischen Zusammenhängen - Ein Auge fürs Detail - Lust aufs Entwickeln und Umsetzen unterschiedlichster Projekte über den Tellerrand hinaus - Sicheres Englisch in Wort und Schrift Requirements - Innerhalb von 3 Jahren qualifizierst du dich bei uns zum Immobilienkaufmann – mit Theorie am EBZ Berufskolleg in Bochum (Blockunterricht) oder am Rudolf-Rempel-Berufskolleg in Bielefeld und Praxis bei uns in Espelkamp und Lübbecke. - Bei uns lernst du alles, worauf es beim Besichtigen, Instandhalten und Verwalten von Grundstücken, Wohnungen oder Gebäuden ankommt – dafür bieten wir dir über 218.000 Quadratmeter Immobiliennutzfläche. - Ob Vertragsverhandlungen, die Planung von Modernisierungen, die Schadensbeseitigung oder das Umsetzen von Marketingmaßnahmen: Wir machen dich fit! - Darüber hinaus bringen wir dir die dazu notwendigen kaufmännischen Prozesse bei.

• Lead investigations and partner directly with customers regarding order processing and distribution concerns • Identify root causes and implement effective corrective and preventive actions • Contribute to the performance of Quality Management System (QMS) • Participate in preparing and implementing QA policies and procedures • Perform and manage internal audits, resolve process flow issues • Document and perform QA activities • Manage root cause investigations and issue Corrective and Preventive Action reports (CAPA) • Prepare, participate and host Quality Assurance (QA) related activities and site tours • Create, review, and update controlled documents (SOPs, Work Instructions, Forms, Training Materials)

Essential Job Functions • Perform audits on sampled claims, accounts and transactions per set guidelines and criteria. Identify and report errors. • Participate in client calls and understand the quality requirements both from process perspective and for targets. • Identify a method to achieve the quality targets and implement the same in consultation with operations manager/team manager. • Collect data on individual transactions (chart, claim, EOBs, etc.) on the errors. • Provide 1:1 feedback and also send emails with the type of errors, etc. on a daily basis. • Coach employees to minimize errors and improve performance. • Provide input to the training team on common mistakes made to enhance training curriculum. • Test files/batches for new clients/processes to be processed as part of familiarization. • Generation of QA reports on a daily basis. • Attainment of Internal & External SLA as per process defined. • Strict adherence to the company policies and procedures. Key Success Indicators/Attributes • Ability to prioritize and multi-task in a fast-paced, changing environment. • Demonstrate ability to work in all work types and specialties. • Demonstrate ability to self-motivate, set goals, and meet deadlines. • Demonstrate leadership, mentoring, and interpersonal skills. • Demonstrate excellent presentation, verbal and written communication skills. • Ability to develop and maintain relationships with key business partners by building personal credibility and trust. • Maintain courteous and professional working relationships with employees at all levels of the organization. • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position. • Demonstrate excellent analytical, critical thinking and problem-solving skills. Page 1 of 3 Updated 8.27.2021 • Skill in operating a personal computer and utilizing a variety of software applications is essential. • Extensive experience with quality audits, coaching and training as per process defined. Prepare and maintain quality status reports. • Knowledge of JCAHO, coding compliance and HIPAA HITECH standards affecting medical records and the impact on reimbursement and accreditation is an added advantage.