Essential Job Functions • Perform audits on sampled claims, accounts and transactions per set guidelines and criteria. Identify and report errors. • Participate in client calls and understand the quality requirements both from process perspective and for targets. • Identify a method to achieve the quality targets and implement the same in consultation with operations manager/team manager. • Collect data on individual transactions (chart, claim, EOBs, etc.) on the errors. • Provide 1:1 feedback and also send emails with the type of errors, etc. on a daily basis. • Coach employees to minimize errors and improve performance. • Provide input to the training team on common mistakes made to enhance training curriculum. • Test files/batches for new clients/processes to be processed as part of familiarization. • Generation of QA reports on a daily basis. • Attainment of Internal & External SLA as per process defined. • Strict adherence to the company policies and procedures. Key Success Indicators/Attributes • Ability to prioritize and multi-task in a fast-paced, changing environment. • Demonstrate ability to work in all work types and specialties. • Demonstrate ability to self-motivate, set goals, and meet deadlines. • Demonstrate leadership, mentoring, and interpersonal skills. • Demonstrate excellent presentation, verbal and written communication skills. • Ability to develop and maintain relationships with key business partners by building personal credibility and trust. • Maintain courteous and professional working relationships with employees at all levels of the organization. • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position. • Demonstrate excellent analytical, critical thinking and problem-solving skills. Page 1 of 3 Updated 8.27.2021 • Skill in operating a personal computer and utilizing a variety of software applications is essential. • Extensive experience with quality audits, coaching and training as per process defined. Prepare and maintain quality status reports. • Knowledge of JCAHO, coding compliance and HIPAA HITECH standards affecting medical records and the impact on reimbursement and accreditation is an added advantage.

Why Praxent? We get it. You have options. Let us tell you why we’re different. Our work is changing the world of financial services. Everyday, clients arrive with big ideas for their industry. They’re experts in their field with the vision and resources you need to change everything. All that’s left is the right team to bring that vision to life. If you’re a fast learner and you love working on a wide variety of projects, you’re going to like it here. We help our clients modernize, rather than rebuild, outdated customer-facing software applications. Our clients see a return within weeks instead of months and that’s why they choose us. At Praxent, we let you do your work your way. We’re a team of 170+ located throughout the United States and Central/South America. Our role is to encourage you, support you, and give you the freedom you need to thrive. Whether you’re working at home, in a coffee shop, or heck, even on your travels, we’re here to create an environment that lets you live your best life. On your terms. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in the following locations: Mexico, Colombia, or El Salvador. Your Mission: Enhance the team’s capacity to deliver assigned stories by end of sprint - Cultivate Camaraderie: Ensure that Core Values are living and breathing throughout the project team and that these values are reflected within the QA assurance team and department. - Increase Velocity: Perform automated testing and API testing for complex applications and scenarios; locate and document edge cases by understanding the depth and intricacies of a project; assess possible risks and propose modifications to the acceptance criteria. - Expand Frameworks: Demonstrate proficiency at automation, API testing, or accessibility testing principles and solutions. - Increase Velocity: Enhance the team's capacity by documenting plans to anticipated risks/blockers, advancing best practices, and mentoring peers and more junior team members. - Guide Development: Serve as a technical SME in the sprint, ensuring successful delivery of the sprint commitment by prioritizing testing efforts, enhancing acceptance criteria, etc. - Evaluate Skills: Conduct recruiting interviews and analyze candidates to ensure successful hiring/contracting. - Demonstrate Expertise: Present robust testing plans, metrics, and other valuable insight and direction during sprint review meetings; propose solutions and improvements to clients that improve our ability to deliver value. Your Day-to-Day: - Key Activities: Ensuring the team understands acceptance criteria, tracking daily progress, limit team’s QA kickback, deliver stories as assigned, find opportunities to increase capacity and velocity. - How a Current Praxenter Describes The Role: “I spend a lot of the sprint planning and delegating technical work for other devs, anticipating how to deliver as much value for the client via efficiency and tech debt prevention. This has the added benefit of allow assigned devs to grow technically while also reducing as many unknowns as possible in the cone of uncertainty. It’s my job to keep in sync with delivery leads on priorities, team allocation, risks, etc, as well as act as the technical interface for the client to help guide them without overloading them with technical jargon.” Your Qualifications: - Technical Proficiency: demonstrable proficiency with desired technologies and tools - Expertise in Functional + Manual Testing - Experience in API Testing - Experience in Test Planning and Test Execution - Exposure to Automation Testing - Practical Experience: 5-8 years professional experience in relevant technology and projects, including ongoing adherence of best practices, leading and executing automated testing for web and mobile applications, and leveraging industry-standard tools to ensure optimal product quality across all stages of the software development lifecycle. - Client Leadership: Experience presenting to client stakeholders and communicating technical and business value - Outcome Orientation: Experience understanding and articulating the business outcomes that your development projects impact - Mentorship Experience: Experience with coaching and mentoring, demonstrated through ad-hoc collaboration and structured code reviews. - Relevant Education: may include intensive programs, Bachelor's Degree in Computer Science, Software Engineering, or a equivalent experience - Values Alignment: We Care Deeply, Always Deliver, Never Settle, Do It Together, Own the Outcome, and approach every situation with a CAN DO mentality – learn more about our Core Values and be sure to let us know which aligns most with your experience! What You’ll Love About Us: - A stable, full-time role. We’ve been building digital products for 25 years. This is a full-time employment opportunity in your country—offering paid time off, local holidays, and country-specific perks. - Work/life balance that’s real. We believe work should support your life, not take it over. That’s why we promote a true work/life balance and encourage a 40-hour work week—no more. - A culture worth joining. Praxent has been recognized by Best Places to Work in Fintech, Clutch, and Comparably for workplace excellence. Don’t just take our word for it—check out our Glassdoor reviews to hear directly from our team. - Support without micromanagement. Your career is yours to grow. We’re here to guide, unblock, and champion you—not hover over your shoulder. - Your voice matters. Got an idea? A different perspective? We want to hear it. Our team is built on openness, curiosity, and shared ownership. - Time to recharge. You’ll receive paid time off and holidays based on your country’s standards because we believe work-life balance makes better people and better teams. - Local perks, global standards. You’ll receive country-specific benefits that reflect where you live—often including bonus pay, local protections, and perks that matter to you. We’ll walk you through all the details when we connect. - We invest in your growth. Whether it’s an online course, a tech conference, or a certification you’ve been eyeing—we cover the cost of ongoing learning. We want you to keep growing with us. - People-first always. At Praxent, you’re not a number. You’re a person. We lead with kindness, respect, and empathy—because work should feel like a place where you belong. #LI-Remote

• Conduct detailed quality reviews of ancillary insurance marketing presentations to ensure accuracy, consistency, and adherence to established standards • Maintain the integrity of deliverables provided to brokers and support continuous quality improvement across the Benefit and Marketing Analyst teams • Evaluate plan designs, rate structures, financial summaries, and formatting for correctness and alignment with internal guidelines • Document review findings thoroughly and report quality trends to leadership to support ongoing enhancements • Collaborate effectively in a fast-paced, remote environment to ensure high-quality output across teams

• Support the supplier selection & on-boarding process including assessment of supplier’s capacity and technical & manufacturing capabilities through holistic process audits and lead/execute first piece qualifications including design reviews, special process audits, test witness, and in-process and final product inspections. • Support supplier assessment and development, contributing to supplier performance ratings, leading quarterly supplier quality review meetings, and initiating supplier quality improvement plans when appropriate. • Work with Engineering in leading supplier project kick-off meetings, developing supplier surveillance plans, executing supplier requirement review & design review meetings, and developing/reviewing supplier inspection/test plans & special process procedures. • Plan & execute a data & risk assessment driven audit strategy for your scope of supplier assignments that includes holistic process audits, special process audits and product inspections to verify compliance to GE specifications & technical regulations/standards with timely audit report issuance and audit tracker updates. • Support the release of material for shipment by ensuring all supplier deviation requests are closed, reviewing end of manufacturing reports, verifying the shipment is unaffected by any containment activity. • Actively manage supplier technical deviations, non-conformances, & field complaints, through dedicated follow up on supplier audit findings, leading Root Cause Analysis with rigorous follow up on Corrective and Preventive Action Implementation/effectiveness, conducting thorough containment, supporting vendor recovery. • Actively support and drive all supplier quality improvement initiatives including the planning, execution, CAPA follow-up and report issuance of supplier holistic audits, supporting supplier PFMEA/DFMEA development, supporting supplier implementation of the designated supplier quality representative (DSQR) program. • Relentlessly monitor and manage all supplier quality key process indicators (KPI) by dedicated review of the daily management dashboard and timely updates to the KPI.