• Install, test, deploy, debug, update, and patch DTMO GOTS and COTS applications on Linux platforms • Troubleshoot application concerns and respond to inquiries from application users • Support logging software that captures security events and feeds into DMDC-approved software • Configure user access and monitor system stability and security through the software development life cycle • Coordinate with DMDC IT System Administrators to resolve infrastructure-related issues • Perform application maintenance, review error logs, and resolve reported errors • Provide technical support and guidance to DTMO users and IT managers • Support setting up external connections, whitelisting activities, port and protocols, submission requests, and validations • Ensure application and DTMO Passport website monitoring during core hours (0600 to 2200 Eastern Time, Monday through Friday) and on-call basis for mission-critical incidents at all other times • Coordinate with DMDC to develop and maintain technical documents such as network diagrams, standard operating procedures, and ports and protocols lists • Support Governance Board processes including documentation development, change request review, level of effort estimates, impact assessments, and stakeholder coordination • Coordinate with DMDC to support disaster recovery tests to reinstate DTMO Passport website • Restore normal operation after incidents, prepare root cause analysis, and apply ITIL best practices

• Design and build scalable web applications and APIs • Drive architectural decisions across frontend and backend systems • Partner closely with product managers and designers to deliver thoughtful solutions • Translate operational needs into practical technical systems • Improve developer productivity through tooling, automation, and AI-assisted development • Mentor engineers and help raise the technical bar

• Develop and implement Azure-based monitoring (Application Insights, Log Analytics) to ensure the health and stability of our CI/CD systems. • Write and maintain Azure DevOps pipelines to automate integration and deployment processes. • Learn and work with a wide range of build tools, frameworks, and languages: Java, Python, TypeScript, .NET, Angular. • Work with Powershell and YAML to support our internal tooling and automation efforts. • Gain experience in both local and cloud-based development environments, debugging and testing features. • Drive the automation of product deployments and help streamline our CI/CD workflows.

• Lead and manage multiple teams of embedded engineers, providing guidance, mentorship, and support in their professional development. • Set clear objectives and performance expectations for the team, monitoring progress and providing regular feedback. • Foster a collaborative and innovative team culture, promoting knowledge sharing and continuous improvement. • Work closely with clients to understand their embedded systems requirements, translating them into actionable project plans and deliverables. • Define project scope, timelines, and resource requirements, ensuring projects are delivered on time and within budget. • Monitor project progress, identify and mitigate risks, and escalate issues as necessary to ensure successful project outcomes. • Cultivate agility in decision making and automation to scale business across professional services and life cycle maintenance teams. • Establish and enforce quality assurance processes, conduct reviews, and implement corrective actions as necessary. • Define and execute the technical strategy for embedded services, staying abreast of industry trends, emerging technologies, and best practices. • Provide technical guidance and expertise to the Professional Services team, ensuring adherence to quality standards, best practices, and industry regulations. • Stay updated on the latest advancements in embedded systems, identifying opportunities for innovation and improvement. • Establish and maintain strong relationships with clients, serving as the primary point of contact for technical discussions and project updates. • Collaborate with clients to understand their business goals and requirements, providing insights and recommendations for embedded solutions. • Serve as the primary point of contact for clients, building and maintaining strong relationships. • Drive customer discussion and identify upsell opportunities for long term customer engagements. • Collaborate with sales on statement of work, review and improve the overall pre-sales customer experience. • Collaborate with team on estimations, delivery and escalations. • Hiring per Resource and skill gaps in the professional services teams. • Tracking KPIs for all teams. • Training and mentoring the team leaders, and principal engineer. • Perform additional job duties as assigned.