• Lead and manage multiple teams of embedded engineers, providing guidance, mentorship, and support in their professional development. • Set clear objectives and performance expectations for the team, monitoring progress and providing regular feedback. • Foster a collaborative and innovative team culture, promoting knowledge sharing and continuous improvement. • Work closely with clients to understand their embedded systems requirements, translating them into actionable project plans and deliverables. • Define project scope, timelines, and resource requirements, ensuring projects are delivered on time and within budget. • Monitor project progress, identify and mitigate risks, and escalate issues as necessary to ensure successful project outcomes. • Cultivate agility in decision making and automation to scale business across professional services and life cycle maintenance teams. • Establish and enforce quality assurance processes, conduct reviews, and implement corrective actions as necessary. • Define and execute the technical strategy for embedded services, staying abreast of industry trends, emerging technologies, and best practices. • Provide technical guidance and expertise to the Professional Services team, ensuring adherence to quality standards, best practices, and industry regulations. • Stay updated on the latest advancements in embedded systems, identifying opportunities for innovation and improvement. • Establish and maintain strong relationships with clients, serving as the primary point of contact for technical discussions and project updates. • Collaborate with clients to understand their business goals and requirements, providing insights and recommendations for embedded solutions. • Serve as the primary point of contact for clients, building and maintaining strong relationships. • Drive customer discussion and identify upsell opportunities for long term customer engagements. • Collaborate with sales on statement of work, review and improve the overall pre-sales customer experience. • Collaborate with team on estimations, delivery and escalations. • Hiring per Resource and skill gaps in the professional services teams. • Tracking KPIs for all teams. • Training and mentoring the team leaders, and principal engineer. • Perform additional job duties as assigned.

• Desenvolver features e melhorias no produto Blip de forma segura, bem testada e performática • Conduzir a visão e estratégia técnica entre vários departamentos • Liderar decisões arquiteturais que impactam múltiplas equipes e departamentos • Defender melhorias na qualidade do produto, segurança e performance em nível organizacional • Resolver problemas técnicos de maior escopo e complexidade entre departamentos • Impulsionar inovação e excelência técnica em toda a organização • Definir e estabelecer padrões técnicos e melhores práticas em toda a empresa • Identificar e resolver dívidas técnicas sistêmicas que afetam múltiplos departamentos • Liderar iniciativas de proof-of-concept para avaliação de tecnologias estratégicas • Representar a Blip e seus valores em comunicações públicas e fóruns técnicos • Fornecer mentoria técnica para Staff Engineers e líderes técnicos • Liderar iniciativas técnicas de larga escala envolvendo múltiplos departamentos • Orientar o alinhamento da estratégia técnica com objetivos de negócio • Desenvolver e liderar programas de treinamento interno • Impulsionar a adoção de tecnologias emergentes e melhores práticas • Estabelecer frameworks de governança técnica • Liderar estratégias de resposta e prevenção a incidentes críticos • Orientar estratégias de contratação e padrões de avaliação técnica • Participar da rotação do plantão para questões críticas em produção • Promover colaboração técnica entre departamentos • Se necessário, atuar como Tech Lead para o squad ou outros projetos estratégicos, promovendo a excelência técnica e garantindo altos padrões de qualidade das entregas

• Architect the overall vision and strategy for the analytics and data applications, ensuring alignment with business goals and scalability for future growth. • Lead the architecture and development of advanced analytics tools and applications, including sophisticated user & agentic interfaces for data visualization and interactive experiences. • Establish and enforce best practices for data transport, microservice orchestration, platform monitoring, and alerting across all data and analytics initiatives. • Provide technical leadership and mentorship to engineering teams, guiding architectural decisions and ensuring code quality and performance optimization. • Drive innovation by evaluating and implementing cutting-edge technologies in big data, cloud computing, AI/ML, and API development. • Ensure stringent data security and governance across all AWS regions and data assets. • Collaborate with cross-functional teams, including product, design, and engineering, to translate complex business requirements into robust technical solutions.

• Design and develop highly complex, multi-service line enterprise solutions—including document imaging and software integrations—to meet specific client requirements and delivery timelines. • Collaborate on Solution Design with project teams and stakeholders. • Execute rigorous Software Development Life Cycle (SDLC) processes, including unit testing and User Acceptance Testing (UAT) support.