Cisive

Role Description This role is responsible for providing superior customer service and technical support to end-users of our pre-employment and onboarding portal. - Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment. Make outbound contacts as needed. - Partner with peers and supervisor to monitor and maintain coverage of all contact streams. - Achieve first contact resolution, whenever possible. Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided. - Troubleshoot and resolve candidate concerns including, but not limited to login issues, error messages, submission of required forms, scheduling of fingerprint and drug screening appointments, etc. - Must be able to maintain applicant/client privacy in compliance with all applicable laws. - Assist candidates with disputes or consumer statements as required by FCRA. - Maintain accurate record of contacts and interactions. - Create positive relationships with contacts to ensure satisfaction and retention. Qualifications - High school diploma or equivalent required. - Minimum of 2 years of customer service experience strongly preferred. - Minimum of 2 years of working in a call center environment preferred. - Knowledge of Microsoft Office Suite required, proficiency in Excel preferred. - Able to successfully learn and navigate web-based applications and tools for use in managing applicant accounts. - Experience responding to escalated calls/customer complaints and providing resolutions. - Ability to work a flexible schedule including days, evenings, and weekends. - Excellent written and verbal communication skills. - Excellent time management skills, exhibiting a sense of urgency, ensuring client deadlines are met within the required time frames. - Self-motivated and proactive in approach to issue/dispute resolution. - Adaptable to office and home office environments. - Demonstrated ability to organize and manage multiple priorities. - Demonstrated problem analysis and resolution skills. Requirements - Candidate Experience Rep I will support: - Login, ID confirmation, MFA, and other Password Concerns (Includes Student Check) - Portal Account Status Concerns - General Form Questions to include employment and address errors, general requirements, education concerns, and other general errors as trained. - RFI Assistance - Document Upload Assistance - E-signing Assistance - Express Scripts Program - Candidate Experience Rep II will support all of the above and: - Background Status Questions - Reviewing Failed Documents - I9, including candidate and delegate assistance - Fingerprinting concerns - Drug screening concerns - All other Student Check Support - Backup of Client Success Helpdesk Associate I calls and all calls that cannot be handled by overseas team - Candidate Experience Rep III will support all of the above and: - Background Review Requests - Dispute or Consumer Statement Education and Intake - Dispute Explanation and Status - BG Copy Requests - Assists operations with engaging candidate for supporting documents or information pre-background screen (RFI Support) - Utilizes in-house system for input of information to the lead if needed Working Conditions This job operates in a remote environment. This role routinely uses general office equipment. Physical Requirements - Ability to communicate clearly and exchange accurate information constantly. - Constantly operates computer, keyboard, copy machine, phone, and other general office equipment. - Ability to occasionally move objects up to 10 lbs. Direct Reports None.

• Develop and execute content marketing initiatives aligned with overall marketing strategy and business priorities • Create, edit, and manage high‑quality content including blog posts, whitepapers, case studies, email campaigns, sales enablement materials, and website content • Collaborate with the VP of Marketing and cross‑functional marketing partners to ensure consistent messaging and brand voice • Manage the content development process from concept through publication, ensuring deadlines and quality standards are met • Partner with subject matter experts to translate complex topics into clear, engaging, and audience‑focused content • Support demand generation and integrated marketing campaigns with relevant content assets • Optimize content for SEO and digital performance in collaboration with digital marketing stakeholders • Maintain and update existing content to ensure accuracy, relevance, and consistency with current messaging • Track and report on content effectiveness using available metrics and recommend improvements • Ensure all content complies with Cisive brand, legal, and regulatory standards

Role Description We are looking for a highly detail-oriented Screening Associate to handle Employment and Education Verification for a US-based background screening process. The role requires direct interaction with employers and educational institutions, ensuring accurate validation of candidate information while complying with strict SLA, quality, and regulatory standards. - Conduct employment verification by contacting HRs and authorized representatives via calls/emails - Perform education verification with universities, institutions, and third-party databases - Validate critical details such as designation, tenure, rehire eligibility, and qualifications - Maintain complete and accurate documentation of verification outcomes and audit trails - Follow US compliance protocols, verification scripts, and escalation frameworks - Meet defined Turnaround Time (TAT), productivity, and quality benchmarks - Handle inbound and outbound communication professionally in a US process - Identify discrepancies and escalate complex cases to senior team members - Ensure strict confidentiality and data security for sensitive information Qualifications - Minimum qualification HSC - Minimum 2 years of most recent experience in a US BPO/KPO background screening process is mandatory - Experience in employment and/or education verification is must - No employment gaps exceeding 3 months - Comfortable working in night shifts (US timings) Requirements - Strong verbal and written communication skills - Familiarity with US verification processes and compliance standards - Ability to interact with US-based HRs and institutions - High attention to detail and analytical ability - Proficiency in MS Office (Excel, Outlook, Word) - Experience with screening tools or ATS platforms Behavioral Competencies - High level of integrity and confidentiality - Strong ownership and accountability - Team-oriented and proactive attitude - Adaptability in a fast-paced environment Performance Metrics - Accuracy and quality scores - Turnaround Time (TAT) adherence - Productivity targets - Compliance with process guidelines Benefits - Exposure to US background screening processes - Career growth opportunities - Training and development programs - Professional work environment Note: Candidates must provide complete documentation for employment and education history, including justification for any gaps.

• Collaborate with the Data and AI team to design and build data infrastructure, including ETL/ELT pipelines using Azure Data Factory. • Develop and maintain data models, cloud data warehouses, and data lakes using Azure SQL Server and Azure SQL Database. • Write and optimize T-SQL scripts, stored procedures, and functions for data transformation and integration. • Support data quality, governance, and security initiatives. • Participate in the full lifecycle of data projects, from requirements gathering to deployment and monitoring.

• Assist in building modern software applications and services utilizing Microsoft Azure that process criminal leads and employment verifications • Work on integrating with partner vendors to ensure seamless data exchange and collaboration • Collaborate with the team to design, develop, and maintain databases, APIs and user interfaces • Assist in developing JavaScript-based single-page applications using frameworks like Angular and Vue.js • Support the migration of legacy codebases to modern architectures • Work with transactional databases to ensure data integrity and performance • Participate in code reviews, debugging sessions, and team discussions • Follow industry best practices for secure, efficient, and maintainable software development • Other duties as assigned

• Partner with product owners and stakeholders to elicit, document, and validate business requirements across Cisive’s background screening workflows • Translate complex business needs into clear, actionable user stories, acceptance criteria, and process flows • Conduct gap analyses, workflow assessments, and process mapping across screening product areas • Maintain a well-groomed, prioritized product backlog in collaboration with the Product Owner • Facilitate discovery sessions, workshops, and stakeholder interviews to align on scope and intent • Serve as a liaison between business stakeholders and the development team

• Developing new revenue by engaging with Enterprise level Transportation prospects • Achieving the assigned annual quota by driving new background screening revenue • Utilizing extensive prospecting techniques to build and establish a self-generated pipeline • Ascertaining NEW client relationships exclusively • Presenting, negotiating and following all new sales through contract execution and implementation • Maintaining accurate records and client contact information within Salesforce.com • Promoting a professional company image through prompt, thorough and courteous prospect interactions

Role Description The Software Developer is responsible for designing, developing, testing, and maintaining scalable software applications that support Cisive’s enterprise platforms. This role involves working across front-end and back-end technologies, collaborating with cross-functional teams, and contributing to secure and reliable software solutions. - Design, develop, test, and maintain scalable software applications and services. - Write clean, efficient, and well-documented code following industry best practices. - Collaborate with product managers, QA engineers, and other developers to deliver high-quality solutions. - Develop both front-end and back-end components using modern frameworks and technologies. - Build and integrate RESTful APIs and web services. - Work with SQL databases to manage and optimize data storage and retrieval. - Troubleshoot, debug, and resolve software defects and performance issues. - Participate in code reviews and contribute to continuous improvement of development processes. - Support and maintain CI/CD pipelines for automated testing and deployment. - Work within an Agile development environment including sprint planning, stand-ups, and retrospectives. - Stay updated with emerging technologies and AI-enabled development tools. - Perform other duties as assigned. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, Mathematics, or a related technical field. - Minimum 2+ years of professional software development experience. - Experience with Microsoft stack technologies, including .NET / C#, ASP.NET Core, and SQL Server. - Experience with JavaScript and front-end frameworks such as React.js or Angular. - Experience working with relational databases, preferably SQL Server. - Familiarity with cloud platforms such as AWS or Microsoft Azure. - Understanding of APIs, microservices, and distributed system concepts. - Experience with version control systems such as Git and CI/CD practices (preferably Azure DevOps). - Strong analytical, troubleshooting, and problem-solving skills. - Strong communication and collaboration skills. Working Conditions - Fully remote work environment within the United States. - Collaborative, team-oriented environment working with global engineering teams. - Use of modern development tools, repositories, and cloud platforms.

• Conduct deep pre-engagement prospect research • Identify potential customers and generate new SQLs • Contact and qualify potential customers through various mediums • Set appointments for AEs and follow up on multi-threaded prospect conversions • Track progress towards meeting BDR, Sales, & Marketing goals • Collaborate with AEs and the sales team for strategies to reach sales targets • Use tools like Outreach.io and Salesforce.com to acquire, manage, and close leads • Stay updated on market trends and competition • Report on prospecting & sales activities

Title: Business Development Manager and Data Specialist Location: Remote - Oklahoma Job Description: It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary This hybrid role is responsible for driving new revenue, expanding data products adoption, and delivering best-in-class background screening and PRE Data solutions across Major and Small Markets within Business Services. The position combines outbound business development, inbound lead management, and data acquisition expertise while supporting operational accuracy and capturing critical sales and capture team records. The role works collaboratively with Implementation, Client Success, PRE Data, Capture Teams, and Information Technology to ensure a seamless client experience from initial engagement through implementation. Enterprise-level opportunities will be strategically transitioned to the Enterprise Sales team while maintaining alignment and continuity. Duties and Responsibilities Business Development & Revenue Growth - Drive new revenue through a combination of self-generated outbound prospecting and inbound lead conversion, including cold calling, marketing campaigns, preferred partnerships, and search platforms. - Establish and manage new client relationships exclusively, with a focus on small-to-mid market accounts and data-driven solutions. - Qualify inbound leads and route enterprise-level opportunities to the Enterprise Sales team, ensuring proper documentation and warm handoffs. - Present, negotiate, and close new business opportunities through contract execution and implementation, partnering with internal Cisive resources to ensure client expectations are met. PRE Data & Data Acquisition Responsibilities - Support PRE Data solution positioning, including educating prospects and clients on data acquisition capabilities and compliance-driven insights. - Promote and drive adoption of Cisive’s Single Check System, articulating value propositions tailored to client workflows and risk profiles. - Collaborate with PRE Data and Capture Teams to ensure accurate data collection, record capture, and solution alignment during the sales cycle. - Identify opportunities to expand data usage within existing and new accounts by aligning client needs with Cisive’s data and screening capabilities. Market & Account Management - Manage and grow small market accounts, serving as both sales lead and primary point of contact through early lifecycle stages. - Maintain strong consultative relationships by understanding client hiring practices, compliance concerns, and growth objectives. - Ensure smooth transitions from sales to implementation and client success teams with clearly documented requirements and expectations. Sales Operations & Reporting - Maintain accurate and timely records in Salesforce.com, including pipeline activity, forecasting, lead status, capture team data, and client contact information. - Capture and document all relevant sales and data activity to ensure transparency and accessibility for senior management and cross-functional partners. - Promote a professional Cisive brand through prompt, thorough, and courteous interactions with prospects and clients. Minimum Qualifications - High School required; Bachelor's Degree preferred. - Experience managing sales cycles longer than 6 months, including contract negotiation and implementation coordination. - Proven track record of over-quota attainment in prior sales or hybrid sales/data roles. - Strong consultative selling experience with the ability to align data-driven solutions to client needs. - Demonstrated ability to build and leverage internal partnerships across sales, operations, data, and technology teams. - Strong negotiation, presentation, and motivational skills. - Experience working with CRM systems, preferably Salesforce.com. Preferred Qualifications - Experience in background screening, data services, or compliance-driven solutions. - Familiarity with data acquisition processes, record capture, or screening workflows. - Experience supporting small-to-mid market clients while collaborating on enterprise-level opportunities.