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Role Description The Public Record Associate is responsible for conducting detailed research and verification of public records using US court websites and official databases. The role requires expertise in reviewing court dockets, accurately interpreting charge levels, and understanding case dispositions to ensure high-quality background screening reports. Key Responsibilities - Conduct research on local, state, and federal US court portals to retrieve case records. - Review and analyze court dockets to extract relevant legal information. - Accurately interpret and classify: - Charge levels (felony, misdemeanor, infraction) - Case types (criminal / civil) - Case statuses and dispositions (convicted, dismissed, acquitted, pending, etc.) - Perform accurate and timely data entry into internal systems. - Ensure adherence to quality standards, SLAs, and turnaround times (TAT). - Maintain strict compliance with background verification guidelines and legal regulations. - Handle sensitive data with a high degree of confidentiality and integrity. - Identify discrepancies and escalate complex or ambiguous cases. Qualifications - Minimum qualification: HSC (Higher Secondary Certificate) passed - Prior experience in US Public Records / Background Verification is mandatory - No employment gaps exceeding 5–6 months - Willingness to work in US shift (night shift) Requirements - Strong understanding of US legal terminology and court documentation - Hands-on experience with US court websites and public record systems - Excellent attention to detail and accuracy - Strong analytical and interpretation abilities - Ability to meet tight deadlines and productivity targets - Basic proficiency in MS Excel and data entry tools Benefits - Remote work arrangement - Career growth opportunities including: - Senior Public Record Analyst - Quality Analyst - Team Lead – Background Verification

Role Description We are looking for a highly detail-oriented Screening Associate to handle Employment and Education Verification for a US-based background screening process. The role requires direct interaction with employers and educational institutions, ensuring accurate validation of candidate information while complying with strict SLA, quality, and regulatory standards. Key Responsibilities - Conduct employment verification by contacting HRs and authorized representatives via calls/emails - Perform education verification with universities, institutions, and third-party databases - Validate critical details such as designation, tenure, rehire eligibility, and qualifications - Maintain complete and accurate documentation of verification outcomes and audit trails - Follow US compliance protocols, verification scripts, and escalation frameworks - Meet defined Turnaround Time (TAT), productivity, and quality benchmarks - Handle inbound and outbound communication professionally in a US process - Identify discrepancies and escalate complex cases to senior team members - Ensure strict confidentiality and data security for sensitive information Qualifications - Minimum qualification HSC - Minimum 2 years of most recent experience in a US BPO/KPO background screening process is mandatory - Experience in employment and/or education verification is must - No employment gaps exceeding 3 months - Comfortable working in night shifts (US timings) Preferred Skills - Strong verbal and written communication skills - Familiarity with US verification processes and compliance standards - Ability to interact with US-based HRs and institutions - High attention to detail and analytical ability - Proficiency in MS Office (Excel, Outlook, Word) - Experience with screening tools or ATS platforms Behavioral Competencies - High level of integrity and confidentiality - Strong ownership and accountability - Team-oriented and proactive attitude - Adaptability in a fast-paced environment Performance Metrics - Accuracy and quality scores - Turnaround Time (TAT) adherence - Productivity targets - Compliance with process guidelines Benefits - Exposure to US background screening processes - Career growth opportunities - Training and development programs - Professional work environment Note Candidates must provide complete documentation for employment and education history, including justification for any gaps.

• Taking inbound calls from clients • Manage and maintain incoming client and applicant requests • Work closely with internal teams to ensure client needs and external service levels are met • Leverage and navigate web-based applications and tools for managing client accounts • Ordering reports and services for clients within established service level norms • Manage positive relationships with clients to ensure customer retention • Handle and resolve client support calls and/or emails for first contact resolution • Provide excellent customer service to clients • Ensure periodic updates are provided to the client • Meet set expectations for call center metrics and client turnaround times • Apply appropriate scripts and templates as required by management

• Engage candidate for supporting documents or information pre-background screen. • Assist candidate with dispute or consumer statement portion. • Utilize in-house system for input of information to the lead. • Required to obtain FCRA certification and maintain basic certification. • Supports the RFI process via email or phone contact. • Explain process to candidates, guiding them through the system. • Take inbound calls from candidates.

• Own end-to-end design work — from discovery and research through to high-fidelity prototypes • Lead UX research, journey mapping, and usability testing to uncover user needs and pain points • Design wireframes, interactive prototypes, and high-fidelity mockups for web and mobile experiences • Contribute to and maintain a scalable design system • Conduct and synthesize user research and usability testing to inform design decisions • Collaborate with engineers to ensure pixel-perfect, accessible implementation • Work within an Agile Kanban framework — writing clear acceptance criteria and managing your own work through Jira • Present design decisions and rationale to cross-functional stakeholders

• Monitor, tune, and triage alerts across the SIEM platform, escalating confirmed incidents per established runbooks • Manage the vulnerability management lifecycle— including scanning, prioritization, remediation tracking, and executive reporting • Support endpoint security, email security, and network monitoring tools; identify gaps and recommend configuration improvements • Conduct periodic threat hunting activities and contribute to the development of detection rules and playbooks • Participate in incident response activities including containment, eradication, and post-incident reviews • Support ongoing SOC 2 Type II compliance efforts, including evidence collection, control testing, and coordination with external auditors • Assist with NIST CSF assessments — mapping current controls to framework functions and identifying gaps for remediation • Maintain and update security policies, standards, and procedures in collaboration with senior team members • Conduct periodic security risk assessments and contribute findings to the organization risk register • Track remediation efforts for identified risks and control deficiencies through to closure • Partner with IT, Engineering, and business stakeholders to embed security best practices into day-to-day operations • Assist in security awareness initiatives and provide guidance to staff on security topics • Prepare clear, concise reporting on security metrics, vulnerability status, and compliance posture for management

Role Description The Public Record Associate is responsible for conducting detailed research and verification of public records using US court websites and official databases. The role requires expertise in reviewing court dockets, accurately interpreting charge levels, and understanding case dispositions to ensure high-quality background screening reports. Key Responsibilities - Conduct research on local, state, and federal US court portals to retrieve case records. - Review and analyze court dockets to extract relevant legal information. - Accurately interpret and classify: - Charge levels (felony, misdemeanor, infraction) - Case types (criminal / civil) - Case statuses and dispositions (convicted, dismissed, acquitted, pending, etc.) - Perform accurate and timely data entry into internal systems. - Ensure adherence to quality standards, SLAs, and turnaround times (TAT). - Maintain strict compliance with background verification guidelines and legal regulations. - Handle sensitive data with a high degree of confidentiality and integrity. - Identify discrepancies and escalate complex or ambiguous cases. Qualifications - Minimum qualification: HSC (Higher Secondary Certificate) passed - Prior experience in US Public Records / Background Verification is mandatory - No employment gaps exceeding 5–6 months - Willingness to work in US shift (night shift) Requirements - Strong understanding of US legal terminology and court documentation - Hands-on experience with US court websites and public record systems - Excellent attention to detail and accuracy - Strong analytical and interpretation abilities - Ability to meet tight deadlines and productivity targets - Basic proficiency in MS Excel and data entry tools Benefits - Remote work arrangement - Career growth opportunities including: - Senior Public Record Analyst - Quality Analyst - Team Lead – Background Verification

Role Description The Team Leader – Verifications Operations will lead a team handling end-to-end employment and education verification processes for US background screening operations, ensuring high-quality delivery, SLA adherence, and team productivity. The role requires strong domain expertise in verifications along with proven people management experience. Key Responsibilities - Team Management & Delivery - Manage a team of 10–20 associates handling Employment and Education Verification processes - Allocate work, monitor productivity, and ensure daily/weekly targets are achieved - Drive adherence to SLAs, TAT, productivity, and accuracy benchmarks - Conduct regular coaching sessions, feedback discussions, and performance reviews - Verification Operations - Oversee end-to-end employment and education verification processes for US background screening - Ensure accurate verification of: - Employment details - Designation and tenure - Rehire eligibility - Educational qualifications - Monitor outbound and inbound communication with HRs, employers, universities, and institutions - Ensure complete and accurate documentation of verification outcomes and audit trails - Quality & Compliance - Ensure compliance with client requirements, verification guidelines, and internal policies - Conduct regular audits and drive quality improvement initiatives - Ensure adherence to US compliance standards and escalation protocols - Maintain confidentiality and integrity while handling sensitive information - Identify discrepancies and manage escalations for complex cases - Process Management - Oversee verification processes including: - Employment Verification - Education Verification - Address Checks - Database Validation - Identify process gaps and implement continuous improvement initiatives - Stakeholder Management - Work closely with QA, Training, and Operations leadership teams - Manage operational escalations effectively - Ensure strong client service delivery and operational efficiency - Performance Management - Track KPIs such as productivity, quality, SLA, and TAT - Drive team engagement, accountability, and retention - Monitor team performance and implement corrective actions where required - MIS & Reporting - Prepare and share operational and performance reports - Analyze trends and implement improvement plans - Maintain reporting accuracy and operational visibility Qualifications - Hands-on experience in Employment and Education Verification is mandatory - Minimum 18 months of experience as a Team Leader (on paper) - Total experience of 3–6 years in BGV / KPO / Operations - Proven track record of managing teams and meeting SLAs - Strong understanding of US verification processes and compliance standards - No employment gaps exceeding 3–6 months - Willingness to work in US Shift (Night Shift) Skills & Competencies - Strong leadership and people management skills - Solid understanding of employment and education verification processes - Excellent communication and stakeholder management skills - Strong analytical thinking and problem-solving ability - High attention to detail and accuracy - Ability to work in a fast-paced, target-driven environment Technical Skills - Proficiency in MS Excel and MIS reporting - Familiarity with BGV tools/platforms is an advantage - Experience handling operational dashboards and reporting Key Performance Indicators (KPIs) - SLA & TAT adherence - Quality and accuracy scores - Team productivity - Client satisfaction - Attrition & engagement

Role Description The Team Leader – Public Records Operations will lead a team handling Public Records background verification processes, ensuring high-quality delivery, SLA adherence, and team productivity. The role requires strong domain expertise in US court research, public records analysis, legal documentation interpretation, and proven people management experience. Key Responsibilities - Team Management & Delivery - Manage a team of Public Records associates handling US court research and criminal background screening processes - Allocate work, monitor productivity, and ensure daily/weekly targets are achieved - Drive adherence to SLAs, TAT, quality, and accuracy benchmarks - Conduct regular coaching sessions, feedback discussions, and performance reviews - Public Records Operations - Oversee research on local, state, and federal US court portals to retrieve case records - Review and monitor analysis of court dockets and legal documentation - Ensure accurate interpretation and classification of: - Charge levels (felony, misdemeanor, infraction) - Case types (criminal / civil) - Case statuses and dispositions (convicted, dismissed, acquitted, pending, etc.) - Ensure accurate and timely completion of background screening reports - Quality & Compliance - Ensure compliance with client requirements, background verification guidelines, and legal regulations - Conduct regular quality audits and drive quality improvement initiatives - Maintain confidentiality and integrity while handling sensitive information - Identify discrepancies and manage escalations for complex or ambiguous cases - Process Management - Oversee end-to-end Public Records processes including: - Court records research - Criminal background checks - Database searches - Case validation and documentation - Identify process gaps and implement continuous improvement initiatives - Stakeholder Management - Work closely with QA, Training, and Operations leadership teams - Manage operational escalations effectively - Ensure strong service delivery and operational efficiency - MIS & Reporting - Track KPIs such as productivity, quality, SLA, and TAT - Prepare and share operational and performance reports - Analyze trends and implement corrective actions where required Qualifications - Hands-on experience in US Public Records / Background Verification is mandatory - Minimum 18 months of experience as a Team Leader (on paper) - Total experience of 3–6 years in BGV / KPO / Operations - Strong understanding of US legal terminology and court documentation - Proven experience managing teams and meeting SLAs - No employment gaps exceeding 5–6 months - Willingness to work in US Shift (Night Shift) Skills & Competencies - Strong understanding of US court websites and public record systems - Strong leadership and people management skills - Excellent analytical and interpretation abilities - High attention to detail and accuracy - Strong communication and stakeholder management skills - Ability to work in a fast-paced, target-driven environment Technical Skills - Proficiency in MS Excel and MIS reporting - Familiarity with BGV tools/platforms is an advantage - Strong data handling and reporting skills Key Performance Indicators (KPIs) - SLA & TAT adherence - Quality and accuracy scores - Team productivity - Escalation management - Client satisfaction - Team engagement and retention

Role Description This role is responsible for providing superior customer service and technical support to end-users of our pre-employment and onboarding portal. - Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment. Make outbound contacts as needed. - Partner with peers and supervisor to monitor and maintain coverage of all contact streams. - Achieve first contact resolution, whenever possible. Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided. - Troubleshoot and resolve candidate concerns including, but not limited to login issues, error messages, submission of required forms, scheduling of fingerprint and drug screening appointments, etc. - Must be able to maintain applicant/client privacy in compliance with all applicable laws. - Assist candidates with disputes or consumer statements as required by FCRA. - Maintain accurate record of contacts and interactions. - Create positive relationships with contacts to ensure satisfaction and retention. Qualifications - High school diploma or equivalent required. - Minimum of 2 years of customer service experience strongly preferred. - Minimum of 2 years of working in a call center environment preferred. - Knowledge of Microsoft Office Suite required, proficiency in Excel preferred. - Able to successfully learn and navigate web-based applications and tools for use in managing applicant accounts. - Experience responding to escalated calls/customer complaints and providing resolutions. - Ability to work a flexible schedule including days, evenings, and weekends. - Excellent written and verbal communication skills. - Excellent time management skills, exhibiting a sense of urgency, ensuring client deadlines are met within the required time frames. - Self-motivated and proactive in approach to issue/dispute resolution. - Adaptable to office and home office environments. - Demonstrated ability to organize and manage multiple priorities. - Demonstrated problem analysis and resolution skills. Requirements - Candidate Experience Rep I will support: - Login, ID confirmation, MFA, and other Password Concerns (Includes Student Check) - Portal Account Status Concerns - General Form Questions to include employment and address errors, general requirements, education concerns and other general errors as trained. - RFI Assistance - Document Upload Assistance - E-signing Assistance - Express Scripts Program - Candidate Experience Rep II will support all of the above and: - Background Status Questions - Reviewing Failed Documents - I9, including candidate and delegate assistance - Fingerprinting concerns - Drug screening concerns - All other Student Check Support - Backup of Client Success Helpdesk Associate I calls and all calls that cannot be handled by overseas team - Candidate Experience Rep III will support all of the above and: - Background Review Requests - Dispute or Consumer Statement Education and Intake - Dispute Explanation and Status - BG Copy Requests - Assists operations with engaging candidate for supporting documents or information pre-background screen (RFI Support) - Utilizes in-house system for input of information to the lead if needed Working Conditions This job operates in a remote environment. This role routinely uses general office equipment. Physical Requirements - Ability to communicate clearly and exchange accurate information constantly. - Constantly operates computer, keyboard, copy machine, phone, and other general office equipment. - Ability to occasionally move objects up to 10 lbs. Direct Reports None.