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Where IT makes a difference
Senior Manager, Professional Services – Linux
Location
United States
Posted
80 days ago
Salary
$155K - $175K / year
Seniority
Senior
Job Description
Senior Manager, Professional Services – Linux
Diverse Lynx
• Lead and manage multiple teams of embedded engineers, providing guidance, mentorship, and support in their professional development. • Set clear objectives and performance expectations for the team, monitoring progress and providing regular feedback. • Foster a collaborative and innovative team culture, promoting knowledge sharing and continuous improvement. • Work closely with clients to understand their embedded systems requirements, translating them into actionable project plans and deliverables. • Define project scope, timelines, and resource requirements, ensuring projects are delivered on time and within budget. • Monitor project progress, identify and mitigate risks, and escalate issues as necessary to ensure successful project outcomes. • Cultivate agility in decision making and automation to scale business across professional services and life cycle maintenance teams. • Establish and enforce quality assurance processes, conduct reviews, and implement corrective actions as necessary. • Define and execute the technical strategy for embedded services, staying abreast of industry trends, emerging technologies, and best practices. • Provide technical guidance and expertise to the Professional Services team, ensuring adherence to quality standards, best practices, and industry regulations. • Stay updated on the latest advancements in embedded systems, identifying opportunities for innovation and improvement. • Establish and maintain strong relationships with clients, serving as the primary point of contact for technical discussions and project updates. • Collaborate with clients to understand their business goals and requirements, providing insights and recommendations for embedded solutions. • Serve as the primary point of contact for clients, building and maintaining strong relationships. • Drive customer discussion and identify upsell opportunities for long term customer engagements. • Collaborate with sales on statement of work, review and improve the overall pre-sales customer experience. • Collaborate with team on estimations, delivery and escalations. • Hiring per Resource and skill gaps in the professional services teams. • Tracking KPIs for all teams. • Training and mentoring the team leaders, and principal engineer. • Perform additional job duties as assigned.
Job Requirements
- Master's degree in Computer Science, Electrical Engineering, or a related field
- 8+ years of Leadership experience in embedded systems development
- 6+ years of leadership experience of leading/managing diverse global cross functional teams
- Proficient in programming languages such as C and C++, with hands-on experience in embedded software development
- Expertise in delivering concurrent projects on time/on budget with quality; resulting in satisfied management and customers
- Experience in conducting risk assessments, and security and other testing for embedded systems
- Familiarity with industry standards and best practices related to embedded systems security
- Strong leadership skills and the ability to drive technical strategy and influence stakeholders
- Excellent problem-solving and analytical skills, with a keen attention to detail
- Effective communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences.
Benefits
- Low-cost Medical / Dental / Vision coverage options
- 401K with generous employer match
- Responsible Paid Time Off + 11 Paid Holidays
- Remote work opportunities based on role
- Employee Assistance Program (EAP)
- Career growth and professional development opportunities
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