• Forecast demand, optimize schedules, and model capacity across voice, chat, email, and SMS. Ensure we're staffed to hit service levels without burning budget on unnecessary overtime. • Design IVR flows, optimize call routing, manage our dialer, implement call branding, and evaluate platform alternatives. Be the technical brain behind every inbound and outbound interaction. • Own chat, email, and SMS as strategic channels. Monitor performance, identify bottlenecks, design routing logic, and drive improvements that make digital interactions as effective as voice. • Design, implement, and manage workforce management strategies within the contact center that ensure proper staffing levels to meet service demand. • Conduct long-term forecasting and capacity planning to align workforce needs with operational growth and seasonal fluctuations. • Leverage data analytics and historical trends to forecast call volumes and staffing requirements. • Monitor real-time data and recommend schedule adjustments as needed to optimize resource utilization. • Identify and implement process improvements that enhance productivity, decrease wait times, and improve overall customer and employee experience. • Standardized workforce management policies and procedures. • Research, implement, and manage workforce management systems, scheduling software, and automation tools to support contact center efficiency. • Evaluate emerging technologies to drive continuous improvement and innovation in workforce operations. • Analyze and monitor key performance indicators (KPIs) related to staffing, call handling, service levels, and workforce productivity. • Provide actionable insights and recommendations based on performance data to drive operational success.

• Develop and implement partner sales strategies aligned with Omnissa’s federal business objectives to consistently achieve and exceed revenue targets. • Build, develop, and manage relationships with assigned federal partners. Serve as the primary point of contact and trusted advisor for partner sales, marketing, and technical teams. • Identify, recruit, and onboard new federal partners into Omnissa’s Partner Program, ensuring they have the tools, knowledge, and resources needed to deliver successful outcomes for their customers. • Enable partners on Omnissa’s federal value propositions, use cases, competitive differentiation, and product updates. Coordinate training and certification activities to ensure partners have the necessary skills and competency for success. • Work with partners to create joint business plans, including federal sales target alignment, demand generation campaigns, marketing programs, and enablement plans. Track progress through regular business reviews and performance metrics. • Collaborate with Omnissa federal sales teams to build joint pipelines and execute co-selling motions. Identify and support strategic opportunities through deal registration, account mapping, and partner engagement. • Monitor federal market trends, competitive activities, and customer feedback to identify opportunities for business growth and development. • Engage with internal and external stakeholders to develop business cases, programs, and processes that enable partners to execute on Omnissa’s federal go-to-market strategies. Ensure alignment with federal compliance, contracting, and procurement requirements.

• Execute strategies and tactics to deliver a qualified pipeline of Microsoft contract opportunities with pursuit and win plans for each • Maintain the Strategic Business Capture system using internal and external resources • Research and analyze available data to identify competitive buying trends utilizing a variety of sources to include State Budgets, government trade sources and procurement sites such as Navigator, SmartProcure, GovWin and Onvia • Collaborate with Public Sector Sales teams, Proposal Writing teams, Proposals and Compliance teams to create and maintain Capture Plans • Understand and navigate government contracting vehicles and procedures • Establish external teaming partnerships related to capture pursuits • Act as the capture lead in coordination with key internal stakeholders (e.g., partner teams, sales teams, proposal team, contracts, writers) to position SHI and our partners to win the business • Gather intelligence, assess competitors, and help position SHI to win new Microsoft contracts • Define win strategy criteria based upon RFP and information acquired in the qualification phase • Lead Microsoft program pursuit, proposal responses, win strategies, technical discriminators, solutions providers, and pricing • Conduct after-action reviews for business opportunity capture participants to document lessons learned and identify necessary adjustments to capture technique, strategy, and actions • Interface between the Business Development team and internal and external stakeholders (prime or subcontractors, business group units) • Mentor and counsel Microsoft account managers, field account executives, sales managers, and proposal writers through the contract capture process • Attend conferences and other external meetings to explore business development opportunities • Support continual business development process improvement • Maintain appropriate records and documentation; tracking, monitoring, and reporting data to support business development • Evangelize and enable use of profitable, strategic contracts to SHI sellers • Educate internal and external parties on the benefits, terms and conditions, and operational aspects of key contracts, both lxl and in group training settings.

• Use your deep understanding of vulnerability management to help refine the shared responsibility vulnerability and exposure management framework for Datavant. • Consolidate the infrastructure and application security detection functions under a single banner. • Simplify and where possible, automate the onboarding and integration to our scanning technologies beyond out of the box vendor connections. • Provide direct technical engineering guidance and coaching, including code review to your team. • Own creating the reporting and presentation for our exposure posture across all detection sources, with metrics rolled up and broken down across multiple facets to drive risk reduction. • Smoothly mesh vulnerability management practices into our secure SDLC. • Identify and implement a solution to give Datavant a prioritized, single pane of glass view of all vulnerabilities and misconfigurations. • Work directly with security senior leadership to ensure maturity, depth, and coverage of our exposure management program. • Speak on vulnerability management to government agencies on behalf of Datavant for our FedRAMP compliance. • Have an understanding of risks, but may have some knowledge gaps in depth of risk management. It’s OK, we’ll teach you. The core skill set you bring to the table is an engineering mindset. • Own new projects for advancing security in our environment. Be the deep technical expert and collaborate with others on the teams to ensure project success. Your impact here cannot be understated, you are a core contributor and have deep influence to empower Datavant greatness.