• Lead and facilitate scrum meetings and eliminate blockers (PI Planning, Retrospectives, Daily Stand-ups, Demos, etc.) • Lead and build relationships to encourage collaboration, transparency, and innovation across a highly cross-functional Agile software development team supporting CI/CD • Promote Agile quality practices, coordinate across organizations, and serve as a resource to answer questions • Advise government personnel on improvements to the standardization of processes • Work directly with senior-level client leadership teams in client-delivery engagements

Job Title: Workflow Analyst/Scrum Master Company: BLN24 About Us: We find strength in teamwork-a better you is a better us BLN24 is an award-winning Management Consulting Firm that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance strategic and technical operations and deployments. Position Overview: BLN24 is seeking a Workflow Analyst/Scrum Master to design, modernize, and deliver enterprise cybersecurity and privacy training programs. This includes role-based training, LMS administration, workforce skills assessments, phishing simulations, gamification techniques, and AI-enhanced course development. The program targets measurable improvements in knowledge, skill application, behavioral change, and reduced time to proficiency for cybersecurity staff. This role optimizes business processes and orchestrates Agile delivery. The role maps current/future-state processes, drives automation opportunities, and facilitates Scrum ceremonies to deliver incremental value. Key Responsibilities: - Elicit requirements, create process maps, and identify pain points and bottlenecks. - Analyze metrics (cycle time, throughput, error rates) and propose improvements or automations (RPA/low-code). - Partner with Product Owner to define user stories, acceptance criteria, and a prioritized backlog. - Facilitate Scrum ceremonies; track delivery metrics and manage dependencies. - Coordinate with engineering and operations to pilot and scale process changes. - Produce clear documentation (SOPs, RACI, playbooks) and change management materials. Required Qualifications: - 4+ years in business/process analysis and Agile delivery. - Proficiency with process modeling tools (Visio, Lucidchart) and Agile tools (Jira/Azure DevOps). - Experience with data-driven process improvement (Lean Six Sigma exposure a plus). - Strong facilitation, communication, and stakeholder management skills. - Bachelor’s in Business/IT/Industrial Engineering or equivalent; PSM/CSM a plus. - US. Citizenship Required What BLN24 brings to the Game: BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of — physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans. - You can join one of the fastest growing companies headquartered in the Washington DC Metro Area.  We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability. - Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home. BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Our Senior Manager of Agile Operations is responsible for driving operational excellence across Agile delivery by leading, coaching, and developing a team of Scrum Masters and Product Owners. This role ensures consistent, effective Agile practices, strong delivery outcomes, and alignment between business priorities and execution across multiple teams and delivery streams. This leader focuses on how work gets done, enabling teams to deliver value predictably, sustainably, and with high quality—while continuously improving Agile maturity across the organization. Key Responsibilities People Leadership & Coaching · Directly manage and develop a team of Scrum Masters and Product Owners · Provide ongoing coaching, feedback, and performance management · Foster a culture of psychological safety, accountability, and continuous improvement · Encourage best practices and support communities of practice Agile Delivery & Operations · Ensure consistent application of Agile principles, ceremonies, and delivery standards across teams · Partner with Leadership to inspect and adapt delivery model and operations · Identify and address delivery risks, dependencies, and systemic impediments Product & Execution Alignment · Support Product Owners in effective backlog management, prioritization, and value delivery · Support Scrum Masters with best practices, removing roadblocks, and ensuring metrics are being produced and used to make data based decisions · Ensure clear roles and accountability between Product, Delivery, and Enterprise Technology · Enable strong collaboration between Scrum Masters and Product Owners to maximize outcomes Continuous Improvement & Transformation · Assess Agile maturity and implement improvements at team, program, and portfolio levels · Standardize best practices while allowing flexibility for team needs · Leverage delivery metrics and insights to inform decision-making · Act as a change leader during operating model or delivery model evolution Stakeholder Partnership · Serve as a trusted partner to senior leaders and delivery stakeholders · Communicate delivery health, risks, and progress clearly and transparently · Influence without authority across complex, matrixed environments Required Qualifications · Minimum of seven (7) years of experience in Agile delivery, product delivery, or technology operations · Minimum of three (3) years of people management experience leading Scrum Masters, Product Owners, or similar roles · Bachelor’s Degree in Business Administration, Computer Science, or related field · Strong working knowledge of Agile frameworks (Scrum, Kanban, SAFe, etc.) · Proven experience improving delivery outcomes across multiple teams · Excellent coaching, facilitation, and conflict-resolution skills · Ability to balance standardization with adaptability Estimated base salary range: $106,500 - $163,900 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Manage each projects scope and timeline • Create and maintain a team culture that facilitates a shared responsibility for successful delivery • Guide and coach team on principles and practice of the agile framework being used in the project • Work with squad to help define and refine project scope, estimates, and resource requirements for projects • Prepare and facilitate workshops (either virtual or in-person) to establish project needs and relationships • Facilitate meetings to monitor project progress and resolve any issues the team may be experiencing • Remove impediments or guide the team to remove impediments • Assess the time and financial impact of scope change and communicate to stakeholders as appropriate • Identify risks and mitigation strategies • Identifies when to use experiments for learning and solutioning • Be commercially aware: Understand the status of the budget of your projects and be able to report on them back to the company • Allocation management of project needs in conjunction with your squad composition • Facilitate wider engagement with internal and external stakeholders, and partners engaged in delivery • Build a partnership relationship with clients, understanding their business imperatives as context for helping align the team on those goals • Understand the workings and needs of the account you are partnered with • Be a leading member of the squad or team. • Communicate regularly; be proactive in facing difficult conversations. • Manage your interactions with clients and internal team professionally, and personably. • Using data to allow the team and wider business to make critical decisions • Develop creative and technical judgement and strive for high quality output • Share progress and communicate to internal and external stakeholders • Conduct team reviews and retrospectives to promote continuous improvement • Endorse and present appropriate metrics to sustain continuous improvement to get the best out of each team. Report progress, team status, and issues across the board.