Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Our Senior Manager of Agile Operations is responsible for driving operational excellence across Agile delivery by leading, coaching, and developing a team of Scrum Masters and Product Owners. This role ensures consistent, effective Agile practices, strong delivery outcomes, and alignment between business priorities and execution across multiple teams and delivery streams. This leader focuses on how work gets done, enabling teams to deliver value predictably, sustainably, and with high quality—while continuously improving Agile maturity across the organization. Key Responsibilities People Leadership & Coaching · Directly manage and develop a team of Scrum Masters and Product Owners · Provide ongoing coaching, feedback, and performance management · Foster a culture of psychological safety, accountability, and continuous improvement · Encourage best practices and support communities of practice Agile Delivery & Operations · Ensure consistent application of Agile principles, ceremonies, and delivery standards across teams · Partner with Leadership to inspect and adapt delivery model and operations · Identify and address delivery risks, dependencies, and systemic impediments Product & Execution Alignment · Support Product Owners in effective backlog management, prioritization, and value delivery · Support Scrum Masters with best practices, removing roadblocks, and ensuring metrics are being produced and used to make data based decisions · Ensure clear roles and accountability between Product, Delivery, and Enterprise Technology · Enable strong collaboration between Scrum Masters and Product Owners to maximize outcomes Continuous Improvement & Transformation · Assess Agile maturity and implement improvements at team, program, and portfolio levels · Standardize best practices while allowing flexibility for team needs · Leverage delivery metrics and insights to inform decision-making · Act as a change leader during operating model or delivery model evolution Stakeholder Partnership · Serve as a trusted partner to senior leaders and delivery stakeholders · Communicate delivery health, risks, and progress clearly and transparently · Influence without authority across complex, matrixed environments Required Qualifications · Minimum of seven (7) years of experience in Agile delivery, product delivery, or technology operations · Minimum of three (3) years of people management experience leading Scrum Masters, Product Owners, or similar roles · Bachelor’s Degree in Business Administration, Computer Science, or related field · Strong working knowledge of Agile frameworks (Scrum, Kanban, SAFe, etc.) · Proven experience improving delivery outcomes across multiple teams · Excellent coaching, facilitation, and conflict-resolution skills · Ability to balance standardization with adaptability Estimated base salary range: $106,500 - $163,900 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Manage each projects scope and timeline • Create and maintain a team culture that facilitates a shared responsibility for successful delivery • Guide and coach team on principles and practice of the agile framework being used in the project • Work with squad to help define and refine project scope, estimates, and resource requirements for projects • Prepare and facilitate workshops (either virtual or in-person) to establish project needs and relationships • Facilitate meetings to monitor project progress and resolve any issues the team may be experiencing • Remove impediments or guide the team to remove impediments • Assess the time and financial impact of scope change and communicate to stakeholders as appropriate • Identify risks and mitigation strategies • Identifies when to use experiments for learning and solutioning • Be commercially aware: Understand the status of the budget of your projects and be able to report on them back to the company • Allocation management of project needs in conjunction with your squad composition • Facilitate wider engagement with internal and external stakeholders, and partners engaged in delivery • Build a partnership relationship with clients, understanding their business imperatives as context for helping align the team on those goals • Understand the workings and needs of the account you are partnered with • Be a leading member of the squad or team. • Communicate regularly; be proactive in facing difficult conversations. • Manage your interactions with clients and internal team professionally, and personably. • Using data to allow the team and wider business to make critical decisions • Develop creative and technical judgement and strive for high quality output • Share progress and communicate to internal and external stakeholders • Conduct team reviews and retrospectives to promote continuous improvement • Endorse and present appropriate metrics to sustain continuous improvement to get the best out of each team. Report progress, team status, and issues across the board.

• As an Agile Delivery Lead, you’ll balance project delivery with strategic team leadership, guiding distributed teams to deliver exceptional WordPress-based projects for enterprise clients. • You’ll have a thorough understanding of scrum/agile concepts, ensuring that delivery processes are efficient, transparent, and continuously improving — enabling your squad to deliver their best. • To do this , you’ll play a key role in client engagement, delivery planning, and cross-functional collaboration, aligning business needs with agile principles. • You’ll work closely with other discipline leads to create a culture of trust, empowerment, and continuous improvement, aligning the squad with Human Made’s values and helping them to monitor their performance. • You should be confident in collaborating with Engineering and Commercial teams to ensure the smooth running of your projects and the squad. • You’ll be able to anticipate and identify problems as they arise, addressing them yourself, or escalating them to the relevant discipline lead when necessary. • Overall, you understand what value means to the companies we work with and how it aligns with our own priorities, and you are consistent and passionate in pursuing it.

• Agile Delivery Lead • Reports to: Global Delivery Lead • Primary Focus: Project Delivery and Team Effectiveness • This is a remote position and is open to applications based within EMEA, (timezone within ** 4h of UTC+1) • Support our EMEA region on a freelance or fixed-term contract basis. The successful candidate must be able to commit to an 8 month contract. • As an Agile Delivery Lead, you’ll balance project delivery with strategic team leadership, guiding distributed teams to deliver exceptional WordPress-based projects for enterprise clients. • Have a thorough understanding of scrum/agile concepts, ensuring that delivery processes are efficient, transparent, and continuously improving. • Play a key role in client engagement, delivery planning, and cross-functional collaboration, aligning business needs with agile principles. • Work closely with other discipline leads to create a culture of trust, empowerment, and continuous improvement. • Confidently collaborate with Engineering and Commercial teams to ensure smooth running of your projects and the squad. • Anticipate and identify problems as they arise, addressing them or escalating to the relevant discipline lead when necessary.