• Diseñar e implementar el sistema de monitoreo y alertas centralizadas (la alerta debe llegar al sistema, no al cliente). • Definir métricas de confiabilidad (SLOs, SLIs, SLAs) y garantizar su cumplimiento. • Analizar y prevenir incidentes de disponibilidad, identificando patrones y causas raíz. • Colaborar con DevOps y Data para diseñar arquitecturas que sean resilientes por diseño. • Documentar runbooks, dashboards y protocolos de respuesta a incidentes. • Liderar revisiones postmortem con foco en mejora continua y aprendizaje organizacional.

Enhance developer experience by maintaining tools for secure code delivery, implement secure configurations in collaboration with teams, and ensure compliance with government security standards while supporting incident response protocols.

Role Description Growe welcomes those who are excited to: - Ensure availability, performance, and scalability of infrastructure and services through monitoring, automation, and operational best practices; - Lead incident response, perform root cause analysis, and implement recovery and long-term fixes; - Manage infrastructure using Terraform, Terragrunt, and automation tools for consistency and repeatability; - Implement and maintain metrics, logs, and tracing solutions (Prometheus, Grafana, Loki, VictoriaMetrics, CloudWatch) to ensure system visibility; - Identify bottlenecks, tune systems, and improve infrastructure performance; - Monitor resources, forecast growth, and implement scaling strategies; - Integrate security best practices into IaC, CI/CD pipelines, and deployments; - Support vulnerability management; - Participate in 24/7 rotations (once a week) for timely resolution of critical incidents; - Work with DevOps, PRE, development, and security teams to improve reliability and design resilient systems; - Maintain operational runbooks, incident reports, and system documentation. Qualifications - 3+ years in a DevOps, SRE, or related role; - Strong hands-on experience with AWS services including EC2, ECS, EKS, RDS, DocumentDB, ElastiCache, Keyspaces, S3, EBS, VPC, Route53, KMS, ACM, and CloudWatch; - Proficiency with Terraform, Terragrunt, and Atlantis for reproducible and version-controlled infrastructure; - Experience with GitLab CI, FluxCD, Argo Rollouts, and automation tools (Ansible, Python, Bash); - Solid experience with Docker, Kubernetes (AWS EKS), and Helm (including custom templates, ChartMuseum); - Familiarity with cluster add-ons such as KEDA, VPA, Karpenter, External-DNS, ingress-nginx, aws-alb-controller, and ebs-csi-driver; - Hands-on experience with Grafana, VictoriaMetrics stack, Tempo, metrics exporters, Pingdom, AWS CloudWatch, and alerting systems like PagerDuty, VMAlert, and Alertmanager; - Proficiency with Grafana Loki, OpenSearch, and Vector Agent for centralized logging; - Strong understanding of networking concepts, AWS networking (VPC, Network Firewall, Transit Gateway, Site-to-Site VPN), identity and access management, certificate management (ACM, Vault, SOPS), and application security best practices; - Familiarity with Cloudflare services, including caching, DNS, and Workers; - Exposure to AWS Cost Explorer, KubeCost, and custom cost export tools; - Certifications: AWS, Terraform, Kubernetes, or Helm are a plus. Requirements - Problem-Solving Mindset: Approaches complex issues methodically and finds practical solutions under pressure; - Analytical Thinking: Able to interpret metrics, logs, and system behavior to make informed decisions; - Attention to Details: Ensures accuracy in infrastructure changes, configurations, and deployment processes; - Adaptability: Comfortable learning new tools, technologies, and adjusting to changing environments; - Collaboration & Teamwork: Works effectively with cross-functional teams and communicates clearly; - Ownership & Responsibility: Takes accountability for tasks, incidents, and service reliability; - Continuous Learning: Keeps up-to-date with DevOps, SRE, cloud, and security best practices; - Effective Communication: Can explain technical concepts clearly to both technical and non-technical stakeholders. Company Description We are seeking those who align with our core values: - GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; - DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; - BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

• Collaborate closely with application engineering teams on all things related to our platform infrastructure. • Enhance observability across our platforms and spearhead the adoption of SRE best practices. • Build and maintain reliable CI/CD pipelines, tooling and infrastructure. • Embed reliability and efficiency into the DNA of our engineering practices.