Role Description We are hiring a Senior Global UX Writer to our Consumer Digital Experience team in the United States (Eastern Time Zone)! You will design and scale the structural language system behind our product. You are a systems thinker who doesn’t just refine copy — you define how content is classified, governed, and scaled globally. You will build the foundation that ensures our product speaks clearly, consistently, and intelligently across features, teams, and markets. Your Impact - Architect and evolve our classification systems, defining how activities, plans, and benefits are grouped across the product. - Design grouping logic that powers search results, activity lists, filters, app descriptions, and indexing systems. - Establish and govern our terminology system, creating a single source of truth for business-critical terms. - Design a taxonomy that works globally while adapting locally. - Own the localization-ready content framework, ensuring English source copy is culturally neutral and optimized for translation workflows. - Anticipate and solve interface adaptability challenges, partnering with Design and Engineering. - Define scalable messaging architecture frameworks, including modular templates for push notifications and system messages. - Partner with Localization, Design, and Engineering to transform manual workflows into scalable systems. - Document and standardize content patterns across teams. - Connect content architecture initiatives to company OKRs to drive measurable improvements. - Use UX research, analytics, and benchmarking to inform taxonomy decisions. - Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Qualifications - You design content as a scalable system, not isolated screens. - You think in frameworks and governance models, not just words. - You have 5+ years of experience in UX writing, content design, content strategy, information architecture, taxonomy design, localization, or related system-level content work. - You have proven experience building or maintaining classification systems, controlled vocabularies, glossaries, or structured content models. - You understand localization deeply, including translation workflows and string management. - You proactively identify systemic inefficiencies and design processes that prevent recurring content issues. - You are comfortable navigating ambiguity and balancing multiple high-priority initiatives. - You collaborate effectively across Product, Engineering, Design, Marketing, and Localization. - You are skilled in producing content within design tools such as Figma. - You have experience with localization/translation management systems. - You are open to leveraging AI writing tools responsibly. - You thrive in a remote-first environment with asynchronous communication. - You are in the Eastern Standard Time zone and can work remotely. - Native English speaker required (Portuguese is a plus). Requirements - Prior experience in UX writing and content design/taxonomy are mandatory requirements. Benefits - Free Gold-level membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources. - Health, dental, and vision insurance. Access to telehealth and an Employee Assistance Program. - 401(k) match, short-term and long-term disability, and life insurance. - Hybrid and remote options with reimbursement for home office equipment. - Minimum of 25 days PTO per year with additional days for tenure. - Up to 12 weeks 100% paid parental leave for all new parents. - Access to world-class platforms for career growth and continuous learning. - A supportive team culture that values open communication and diverse perspectives.

• Write long-form SEO blogs (1,000–2,500+ words) aligned with keyword strategy and search intent. • Develop high-converting service and treatment landing pages. • Create lead magnets, guides, case studies, and email nurture content. • Contribute to thought leadership and executive ghostwriting. • Optimize content for internal linking, structure, readability, and AI Search visibility. • Develop deep knowledge of behavioral health, addiction treatment, levels of care, insurance dynamics, and admissions workflows. • Understand patient and family psychology to craft content that builds trust and drives action. • Stay current on industry trends, compliance sensitivities, and best practices in ethical behavioral health marketing. • Translate complex clinical and operational concepts into clear, authoritative, empathetic content. • Partner with SEO Strategists to ensure alignment with ranking goals. • Collaborate with Web and Design to ensure proper formatting and UX flow. • Support Client Success with content updates and campaign needs. • Maintain structured documentation and deadline discipline across all projects.

• Author a variety of regulatory documents, including Clinical Study Reports (CSRs), study protocols, and client submission materials. • Lead the development of complex modules (e.g., Module 2 summaries, Briefing Documents, Orphan Drug, Fast-Track, and Breakthrough Designation applications). • Apply quality control and submission-readiness processes to deliver high-quality documents within agreed client timelines. • Serve as a project owner by tracking timelines, adjusting schedules, and coordinating with clients to address evolving demands. • Plan for and anticipate project challenges, update visual timelines, and maintain adherence to deadlines. • Facilitate client interactions, including meetings, inquiries, and feedback discussions, while building and maintaining client trust. • Ensure consistency, accuracy, and alignment across documents with client updates and applicable regulatory standards. • Collaborate with cross-functional teams to ensure the quality and accuracy of regulatory documents. • Contribute to the development of regulatory strategies for early-stage and smaller clients. • Provide guidance on tools, document management systems, and client SOPs. • Engage in continuous learning through exposure to new document types, processes, and industry best practices under senior mentorship.

• Conduct client conversations for routine proposals including discovery calls, scope clarification, and follow-up discussions • Write clear, technically accurate proposals for CDMS services including air quality permitting, hazardous materials management, stormwater compliance, and safety consulting • Handle routine client inquiries and proposal requests independently from initial contact through submission • Collaborate with senior sales consultants on complex proposals, long-term contracts, and strategic client opportunities • Research California environmental regulations (EPA, DTSC, CUPAs, Water Boards, Air Districts) to support accurate proposal content • Draft professional client communications including emails, follow-up letters, and service agreements • Present CDMS services and capabilities to prospective clients during routine sales conversations • Coordinate with technical staff to gather project details, timelines, and pricing information for proposals • Maintain proposal templates and standard language library for efficient proposal development • Track proposal submissions, follow up on pending opportunities, and manage client communication timeline • Update and maintain client database and proposal tracking systems • Learn California compliance requirements and CDMS service offerings to improve proposal quality and client conversations over time