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Telesat

Igniting the future of connectivity, today.

Customer Solutions Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteLeadTeam 201-500Since 1969H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

73 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglishCyber SecurityFirewallsSwitching

Job Description

Customer Solutions Engineer

Telesat

• Design, estimate cost, and propose Lightspeed communications solutions based on customer requirements • Work directly with the Global Sales Team and prospective customers’ Engineering contacts to validate requirements and technical details • Prepare, present proposals to, and review requirements directly with customers • Lead, attend, and actively participate in customer meetings • Identify new solutions within Telesat’s Lightspeed product portfolio which could lead to new revenue opportunities with customers • Work directly with customers to plan upgrades, review performance of networks, and to resolve service issues • Collaborate with Telesat’s Marketing and Product teams to identify available network capacity • Support projects from design to implementation • Update and maintain multiple databases as well as other Engineering information management systems • Actively participate in trade shows, customer events, and technical demonstrations in presentation roles

Job Requirements

  • Inquisitive nature and eagerness to learn and explore new concepts
  • Positive outlook in meeting challenges and working to a high level
  • Confident when presenting to peers and management within the organization
  • Ability to manage multiple complex projects simultaneously
  • Analytical skills with the ability to solve technical and business issues
  • Ability to foster and maintain good working relationships with peers, partners, and customers
  • Previous experience supporting Carrier, Mobile Network Operator (MNO), and Wholesale accounts. Working for a Carrier or an MNO would be desired
  • A professional demeanor and appearance with strong verbal and written communication skills
  • Proven analytical and problem-solving skills with demonstrated ability to multi-task and work in a team environment.
  • Working knowledge of MEF 3.0 standards and implementations
  • Working knowledge of:
  • OSI Layer 1 (Optical, HFC, WDM)
  • OSI Layer 2 & 3 (Switching, STP, VLAN, MPLS, Carrier Ethernet, IP, etc.)
  • Protocol acceleration, web caching, traffic management, firewalls, VPN, and security related hardware and software
  • 3G/4G/5G cellular networking technologies
  • Network management platforms (SolarWinds, WhatsUp Gold, etc.)
  • Industry certifications such as Cisco CCNA, CCNP, Juniper JNCIA/ENT preferable
  • Experience and understanding of computer hardware, software, and operating systems
  • Bachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering required
  • 10+ years of relevant experience in systems engineering or connectivity solutions
  • Experience with satellite communications, RF link analysis, and RF hardware preferred
  • Fluent English is required and a second language is highly desirable (written and/or spoken)
  • Ability and willingness to travel to attend customer meetings and events across the region

Benefits

  • EMEA (REMOTE)

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