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Software for energy communities empowering energy providers and their customers to bring renewable energy up to speed
Solution Architect, Climate-Tech
Location
Austria
Posted
64 days ago
Salary
0
Seniority
Senior
Job Description
Solution Architect, Climate-Tech
Exnaton
• As a Solution Architect at exnaton, you will join our 35-person team and shape the company and its vision from the ground up. • You will play a pivotal role in bringing a product to market that enhances the attractiveness of renewable energies. • Our customer relationship starts with an initial setup project of our software in the customers’ IT landscape and continues with the customer using our product over a long period of time. • You will be leading the interaction with our customers, with involvement in the initial setup phase and daily customer success: • Onboarding new customers to our SaaS solution • Leading setup and integration projects, ensuring the customer gets the most out of our product • Building strong customer relationships, starting with a successful onboarding, and continuing throughout the customer journey using our product • Support the customer in daily challenges and take care of new requirements • Collaborating closely with colleagues in our Sales, Product, and Engineering teams to deliver on time, on quality, and on budget • Revision of our onboarding material, integrations, and help desk process • Gathering feedback and identifying customer needs for the continuous improvement of our product • Support in business development with industry partners (e.g., SAP, bpc, TSG) • Being adaptable to evolving sales strategies and incorporating feedback for continuous improvement.
Job Requirements
- Holds a bachelor's degree in Business Administration, Management, Sales, Information Systems, Applied Computer Science, or related fields, or has relevant professional experience
- Has a good understanding of diverse customer and stakeholder personas and can empathize with various perspectives
- Has experience with ERP systems and software integration projects
- Demonstrates strong verbal and written communication skills that are essential for effective outreach and interaction with potential clients, as well as a strong understanding of IT systems and software architectures
- Is used to working with SaaS tools, can learn to set up demo systems and familiarize themselves with software systems fast
- Knows how to support a SaaS and helps our customers use it
- Demonstrates hands-on experience in technical integrations in the software industry, IT consulting, or similar roles
- Is capable of setting and communicating priorities, completing tasks, and meeting deadlines
- Interest in digitalization and sustainability, basic knowledge of renewable energies is a plus, along with the motivation to delve into the complexity of the energy market
- Is fluent in German and English (these are strict requirements; other languages are also a significant plus)
- Is quick to learn and derive energy from interacting with people, and has no hesitation in engaging with unfamiliar individuals
- Is a team player and feels comfortable in a dynamic startup environment.
Benefits
- Competitive salary and equity package
- Flexible working hours and location, as we believe in ownership and trust.
- Additional benefits such as a new MacBook, a learning budget, sports membership, or Headspace subscription
- Virtual office for a truly interactive collaboration, even in a distributed team
- Working with exciting technology for a really important purpose, together with a highly motivated team.
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