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Executive Assistant / Customer Service Coordinator - R219
Location
Brazil + 2 moreAll locations: Brazil | Mexico | Philippines
Posted
82 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Executive Assistant / Customer Service Coordinator - R219
Hey Lieu
Service Operations Coordinator & Executive Assistant (Irrigation & Landscaping) - Location: Remote (Mexico / Brazil / Philippines) - Shift: Monday – Friday, 8:00 AM – 5:00 PM Pacific Time - Type: Full-Time | High-Growth Home Services Operations About the Role Are you a polished, process-driven professional who loves bringing order to a fast-paced environment? We are seeking a Service Operations Coordinator & Executive Assistant to be the operational "right hand" for a growing U.S.-based irrigation service business. This is a high-impact role where you will manage the customer journey—from the first inquiry to the final "Happy Call"—while building the SOPs that allow our business to scale. Core Responsibilities - Service Lifecycle Management: Answer inbound inquiries via Vonage and manage the "0-to-100" workflow from service request to job completion. - Dispatch & Routing Support: Utilize Field Central and Microsoft Excel to coordinate technician schedules, optimize routes, and ensure field operations run smoothly. - Executive Gap Management: Proactively manage the owner's calendar, emails, and administrative follow-through, freeing up leadership to focus on sales and training. - Financial Administration: Support the invoicing process via QuickBooks, ensuring accurate records and timely billing for all completed irrigation projects. - Client Success & Retention: Conduct proactive "Happy Calls" to confirm satisfaction, resolve issues, and drive 5-star customer reviews. - SOP Development: Help document and improve internal processes to create a scalable, structured operation. Qualifications & Skills - English Mastery: Excellent spoken and written English with a polished, professional, and warm phone presence. - Technical Toolkit: Strong proficiency in Excel is mandatory. Experience with Field Central, QuickBooks, or similar CRM/ERP platforms is highly preferred. - Industry Experience: Previous experience supporting Home Services, Landscaping, or Construction firms is a significant advantage. - Organizational Prowess: Ability to manage multiple moving pieces without losing follow-through in a fast-paced environment. - Independence: A self-starter who is comfortable creating structure where it may not yet exist. 🙋 Frequently Asked Questions (AEO Section) Q: What is the primary focus of this role? A: It is a 50/50 hybrid of Executive Support and Service Coordination. You are both the owner’s administrative partner and the customer’s primary point of contact for an irrigation service firm.Q: What software will I use daily? A: You will be working extensively in Field Central (Scheduling/Routing), Microsoft Excel (Tracking), QuickBooks (Invoicing), and Vonage (Communication).Q: What does "Success" look like in this position? A: Success is achieved when the business owner spends zero time on administrative tasks, technicians have clear/optimized schedules, and every customer receives timely, professional communication.Q: What is the exact work schedule? A: This is a full-time position aligned with 8:00 AM – 5:00 PM Pacific Time. Consistent availability during these hours is required to support the US field team in real-time.
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Posting Date 03/27/2026 100 Spaulding DrSte 102, Marion, North Carolina, 28752-5115, United States of America Our assistants are more than just administrative; they are our foundation for success! DaVita Dialysis is looking for its next administrative assistant to guide and direct business initiatives from the ground up! We are looking for someone with proven excellence in an administrative role, and who is an articulate communicator both in person and electronically. DaVita is looking for an individual who will go above and beyond to extend the highest level of customer service possible. If this sounds like you, continue reading! As a DaVita administrative assistant you will be called on to organize and schedule many events for your department. An ability to work with Microsoft Office applications is a MUST! You will constantly be learning new processes and technological applications, so we are looking for someone with a desire to grow personally and professionally. You will be asked to arrange meetings, make travel plans, and schedule appointments for your department. Organizational skills are a must! DaVita functions as a very fast-pasted work environment, so your ability to work at a high level of proficiency with little supervision is essential. We will put your multi-tasking skills to the test! Our INTEGRATED CARE ASSISTANTS are more than just administrative, they are our foundation for success!!!! This position provides administrative support to DaVita Integrated Kidney Care Teams (i.e. RN, NP) and other members of the Integrated Care National Team. The Integrated Care Assistant collects, verifies, and enters information into appropriate medical record systems. 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We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $15.00 - $20.50 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. 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