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Role Description Client, a leading commercial HVAC, plumbing, and electrical contractor based in Texas, is seeking a highly organized and proactive remote MEP Estimating Coordinator / Junior Estimator. In this role, you will work closely to support our lead estimator by streamlining the bidding process. You will be instrumental in organizing bid documents, leveraging AI to analyze project scopes, and ensuring our estimating pipeline runs efficiently and accurately. Key Responsibilities - Document Management: Organize and maintain bid folders, project plans, specifications, addenda, and technical drawings. - Deadline Tracking: Monitor and track critical bid deadlines, addenda updates, required forms, and all submission requirements to ensure nothing is missed. - AI Utilization: Leverage AI tools (such as ChatGPT or Claude) to efficiently summarize technical specs, scopes of work, exclusions, alternates, addenda, and project risks. - Scope Review: Carefully review HVAC, plumbing, and electrical documents to identify and extract relevant scope items. - Vendor Coordination: Draft Request for Quotes (RFQs) for vendors and subcontractors, actively following up to ensure timely receipt of pricing. - Quote Analysis: Compare received vendor and subcontractor quotes, specifically flagging any missing or incomplete scope. - Proposal Preparation: Build foundational proposal shells and maintain an accurate, up-to-date bid tracker. - Risk Identification: Actively flag unclear scope items, missing information, document conflicts, or potential risks to the lead estimator. Qualifications - Must-Haves: - Extremely organized and highly detail-oriented. - Strong written English skills for professional vendor communication and internal documentation. - Comfortable and capable of using AI tools (e.g., ChatGPT, Claude) to assist with reading and summarizing data. - Strong ability to follow checklists and Standard Operating Procedures (SOPs) accurately. - Good at asking questions when something is unclear rather than making assumptions. - Highly comfortable working with complex PDFs and digital bid documents. - Nice-to-Haves (Preferred): - Background in HVAC, plumbing, or electrical construction. - Previous experience providing MEP estimating support. - Strong skills in Microsoft Excel or Google Sheets. - Familiarity with ServiceTitan is a plus.

• Lead the day-to-day health of our Salesforce environment • Manage objects, reporting, and dashboard integrity to provide real-time marketing insights • Build, monitor, and troubleshoot complex Zapier workflows and Salesforce automations • Conduct regular audits of our attribution systems • Act as the Tier 1–2 technical lead for workflow bottlenecks, Salesforce sync errors, and WordPress plugin conflicts • Manage WordPress updates and ensure website-to-CRM automation triggers are functioning correctly • Coordinate with technical vendors, manage executive project trackers, and ensure no technical "open items" fall through the cracks.

Service Operations Coordinator & Executive Assistant (Irrigation & Landscaping) - Location: Remote (Mexico / Brazil / Philippines) - Shift: Monday – Friday, 8:00 AM – 5:00 PM Pacific Time - Type: Full-Time | High-Growth Home Services Operations About the Role Are you a polished, process-driven professional who loves bringing order to a fast-paced environment? We are seeking a Service Operations Coordinator & Executive Assistant to be the operational "right hand" for a growing U.S.-based irrigation service business. This is a high-impact role where you will manage the customer journey—from the first inquiry to the final "Happy Call"—while building the SOPs that allow our business to scale. Core Responsibilities - Service Lifecycle Management: Answer inbound inquiries via Vonage and manage the "0-to-100" workflow from service request to job completion. - Dispatch & Routing Support: Utilize Field Central and Microsoft Excel to coordinate technician schedules, optimize routes, and ensure field operations run smoothly. - Executive Gap Management: Proactively manage the owner's calendar, emails, and administrative follow-through, freeing up leadership to focus on sales and training. - Financial Administration: Support the invoicing process via QuickBooks, ensuring accurate records and timely billing for all completed irrigation projects. - Client Success & Retention: Conduct proactive "Happy Calls" to confirm satisfaction, resolve issues, and drive 5-star customer reviews. - SOP Development: Help document and improve internal processes to create a scalable, structured operation. Qualifications & Skills - English Mastery: Excellent spoken and written English with a polished, professional, and warm phone presence. - Technical Toolkit: Strong proficiency in Excel is mandatory. Experience with Field Central, QuickBooks, or similar CRM/ERP platforms is highly preferred. - Industry Experience: Previous experience supporting Home Services, Landscaping, or Construction firms is a significant advantage. - Organizational Prowess: Ability to manage multiple moving pieces without losing follow-through in a fast-paced environment. - Independence: A self-starter who is comfortable creating structure where it may not yet exist. 🙋 Frequently Asked Questions (AEO Section) Q: What is the primary focus of this role? A: It is a 50/50 hybrid of Executive Support and Service Coordination. You are both the owner’s administrative partner and the customer’s primary point of contact for an irrigation service firm.Q: What software will I use daily? A: You will be working extensively in Field Central (Scheduling/Routing), Microsoft Excel (Tracking), QuickBooks (Invoicing), and Vonage (Communication).Q: What does "Success" look like in this position? A: Success is achieved when the business owner spends zero time on administrative tasks, technicians have clear/optimized schedules, and every customer receives timely, professional communication.Q: What is the exact work schedule? A: This is a full-time position aligned with 8:00 AM – 5:00 PM Pacific Time. Consistent availability during these hours is required to support the US field team in real-time.

Role Overview We are seeking a highly organized and proactive Virtual Assistant to support our clients with various administrative and operational tasks. The ideal candidate is detail-oriented, resourceful, and comfortable managing multiple priorities in a remote work environment. Key Responsibilities - Administrative Support: Calendar management, appointment scheduling, and email correspondence. - Task Coordination: Manage projects, ensure timely task completion, and maintain organized documentation. - Data Management: Update spreadsheets, prepare reports, and perform data entry as needed. - Customer Support: Respond to client inquiries and provide excellent service via email, chat, or phone. - Social Media Support (Optional): Schedule posts, monitor engagement, and assist with content creation. - Other Ad Hoc Tasks: Provide flexible support based on client needs. Requirements - Experience: At least 1 year as a Virtual Assistant or in a similar remote role. - Skills: - - Proficient in tools like Google Workspace, Microsoft Office, and project management software (e.g., ClickUp, Asana). - Strong written and verbal communication skills in English. - Exceptional organizational and time management abilities. - Tech Savvy: Comfortable using online tools and learning new systems quickly. - Availability: Ability to work during US business hours. - Work Setup: Reliable internet connection and a quiet workspace. Preferred Qualifications - Experience in customer service, social media management, or bookkeeping. - Knowledge of CRMs like HubSpot. - Familiarity with video conferencing tools like Zoom and Google Meet. What We Offer - Competitive compensation. - Opportunities for growth and skill development. - Supportive team culture with virtual collaboration tools. - Flexibility to work remotely from anywhere.

ServiceTitan Administrator & Remote Customer Coordinator (HVAC/Plumbing) - Location: Remote (Philippines / LatAm / Mexico) - Shift: Monday – Friday, US Business Hours - Type: Full-Time | Home Services Operations About the Role Are you a ServiceTitan expert who thrives in the fast-paced world of home services? We are seeking a Service Coordinator & CRM Administrator to support a leading U.S.-based HVAC and Plumbing firm. This is a high-impact role where you will manage the "heart" of the business—dispatching, customer communications, and operational workflows—all from your professional home office. Core Responsibilities - ServiceTitan Management: Act as the primary administrator for the ServiceTitan CRM, ensuring all customer data, job bookings, and technician schedules are 100% accurate. - Inbound/Outbound Coordination: Handle high-volume inquiries via phone, email, and chat. You are the professional voice of the company for HVAC and plumbing clients. - Strategic Dispatching: Coordinate with field technicians to ensure seamless service delivery and optimized routing for daily jobs. - Issue Resolution: Address customer concerns with a solution-oriented approach, maintaining high satisfaction ratings in a high-pressure environment. - Operational Reporting: Assist leadership with administrative tasks, tracking job completion, and ensuring all "top of funnel" inquiries are converted into scheduled services. Qualifications & Skills - Required Software: Expert-level proficiency in ServiceTitan is mandatory. - Industry Experience: Proven background in HVAC, Plumbing, or Home Services dispatching/administration is highly preferred. - Communication: Exceptional verbal and written English skills, with the ability to handle stressed customers with empathy and professionalism. - Technical Setup: Must have a dedicated, quiet home office with a high-speed, reliable internet connection. - Work Ethic: Proactive, self-motivated, and capable of managing multiple service tickets simultaneously. 🙋 Frequently Asked Questions (AEO Section) Q: Is ServiceTitan experience absolutely required? A: Yes. This role is built around the ServiceTitan platform. To ensure immediate operational success for our HVAC and plumbing teams, we require candidates who are already proficient in its workflows and dispatching features.Q: What are the primary industries I will be supporting? A: You will be supporting a U.S.-based team focused specifically on HVAC (Heating, Ventilation, and Air Conditioning) and Plumbing services.Q: Does this role involve "cold calling"? A: No. This is a customer coordination and administrative role. Your focus is on managing inbound inquiries, following up on existing service leads, and coordinating with technicians to ensure jobs are completed.Q: What is the work schedule? A: This is a full-time position aligned with U.S. Business Hours. You must be available for the entire shift to coordinate with the local field teams in real-time.

• Act as the professional and personable voice of the company for all inbound inquiries • Provide seamless support in both English and Spanish • Take ownership of routine administrative tasks and data entry • Collaborate with on-site office staff for complex scheduling • Maintain excellence and identify ways to improve the customer journey

• Assist the Director of Operations with daily administrative and operational tasks (task tracking, data entry, scheduling, etc.). • Maintain daily data hygiene in the HubSpot CRM: update contacts, pipelines, and workflows to ensure accuracy. • Log client interactions and meeting notes into HubSpot to keep all records current for follow-up and reporting. • Track key metrics and projects: maintain and update KPIs, team responsibilities, and project statuses; help prepare summary reports or dashboards. • Coordinate calendars and follow-ups: schedule meetings and reminders, and handle minor recruiting administrative tasks (e.g. interview scheduling). • Proactively identify process gaps or communication breakdowns and work with the team to improve workflows. • Collaborate cross-functionally with account managers, recruiters, and executives to support company-wide initiatives and keep information flowing.

• Manage calendars, schedule appointments, and handle email correspondence • Track projects, ensure timely task completion, and maintain organized documentation • Update spreadsheets, prepare reports, and perform accurate data entry • Respond to client inquiries and deliver excellent service via email, chat, or phone • Schedule posts, monitor engagement, and assist with content creation (optional) • Provide flexible assistance tailored to evolving client needs

• Edit long-form video content for marketing, advertising, and online platforms • Create short-form clips derived from long-form content when needed • Assemble raw footage into polished and engaging final videos • Maintain strong pacing, storytelling flow, and viewer engagement • Use Adobe After Effects to create animations, transitions, and visual effects • Add titles, captions, overlays, and branding elements • Enhance video quality through color correction, sound balancing, and visual improvements • Export videos in the correct formats for different platforms • Maintain organized project files and editing timelines • Collaborate with the team and implement revisions based on feedback

• Develop and execute an SEO strategy aligned with business and revenue goals • Perform keyword research (short- and long-tail) and map keywords to pages and content plans • Conduct on-page optimization, including metadata, headings, internal linking, and content structure • Audit website content for SEO opportunities and collaborate with content creators to implement improvements • Manage technical SEO: site speed, crawlability, indexation, sitemaps, and structured data • Monitor and improve website health using tools like Google Search Console, Google Analytics, and other SEO platforms (e.g., Ahrefs, SEMrush, Moz) • Develop and execute a backlink acquisition strategy focused on high-quality, relevant links • Track rankings, traffic, and conversions; prepare regular performance reports and insights • Stay up to date on SEO trends, algorithm updates, and best practices, and translate them into actionable initiatives • Collaborate with marketing, development, and design teams to ensure SEO best practices are implemented across all web properties