The #1 Platform for Intelligent Banking Interactions
Implementation Engineer
Location
Mexico
Posted
87 days ago
Salary
0
Seniority
Mid Level
Job Description
Implementation Engineer
Glia
• Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements • Design and validate solutions that align with customer needs and platform capabilities • Configure advanced platform features including IVR flows, routing strategies, and integration points • Provide technical guidance throughout the implementation lifecycle • Drive multiple concurrent implementation projects, managing technical deliverables and timelines • Configure and validate complex integrations between Glia's platform and client systems • Collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to ensure solution success • Lead technical aspects of user acceptance testing and solution validation • Serve as a trusted technical advisor during customer implementations • Deliver technical training and knowledge transfer to customer teams • Manage client expectations while driving product adoption and technical success • Partner with pre-sales teams to provide technical expertise during solution planning
Job Requirements
- 2+ years of experience in leading technical roles on client-facing engagements
- Understanding of API integrations and data flow between systems
- Proficiency in configuring complex software platforms requiring basic coding or markup languages
- Knowledge of IP telephony and enterprise networking concepts
- Demonstrated success managing multiple enterprise implementation projects
- Track record of cross-functional collaboration
- Experience in requirements gathering and complex solution design
- History of successful client relationship management and expectation setting
Benefits
- Career advancement within our Professional Services organization
- Exposure to cutting-edge customer interaction technologies and enterprise solutions
- Leadership opportunities in complex enterprise implementations
- Continuous learning and certification programs
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