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OptiNizers

We Optimize and Organize your Life by matching you with trained assistants to meet your needs.

E-Commerce and Operations Specialist

EcommerceEcommercePart TimeRemoteSeniorTeam 1-10Since 2021H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

70 days ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

E-Commerce and Operations Specialist

OptiNizers

• Respond promptly and professionally to customer concerns and inquiries via email and calls (when necessary) • Provide accurate updates regarding orders, shipping, returns, and product-related concerns • Maintain a positive customer experience and ensure customer satisfaction • Monitor and respond to customer messages and inquiries across e-commerce platforms such as Amazon, Shopify, and TikTok Shop • Assist in maintaining smooth day-to-day operations within the selling platforms • Escalate urgent issues or recurring customer concerns when necessary • Coordinate with warehouses and logistics teams regarding delayed shipments, tracking updates, and return requests • Assist in monitoring fulfillment-related concerns and ensuring timely resolution • Communicate shipping or operational updates clearly to customers and the client • Work closely with the client to support daily operational tasks and customer-related processes • Assist with organizing information, tracking issues, and maintaining operational efficiency • Support additional administrative or operational tasks as needed

Job Requirements

  • Previous experience in customer service or operations support is required
  • Experience with e-commerce platforms such as Amazon, Shopify, or TikTok Shop is highly preferred
  • Experience coordinating with logistics, warehouse, or fulfillment teams is preferred
  • Excellent English communication skills (written and verbal)
  • Strong problem-solving and multitasking abilities
  • Highly organized, responsive, and detail-oriented
  • Ability to work independently in a remote work environment
  • Customer-focused mindset with a professional and solutions-oriented approach

Benefits

  • Remote work setup with reliable internet connection
  • Flexible but responsive availability

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