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E-Commerce and Operations Specialist
Location
Philippines
Posted
70 days ago
Salary
0
Seniority
Senior
Job Description
E-Commerce and Operations Specialist
OptiNizers
• Respond promptly and professionally to customer concerns and inquiries via email and calls (when necessary) • Provide accurate updates regarding orders, shipping, returns, and product-related concerns • Maintain a positive customer experience and ensure customer satisfaction • Monitor and respond to customer messages and inquiries across e-commerce platforms such as Amazon, Shopify, and TikTok Shop • Assist in maintaining smooth day-to-day operations within the selling platforms • Escalate urgent issues or recurring customer concerns when necessary • Coordinate with warehouses and logistics teams regarding delayed shipments, tracking updates, and return requests • Assist in monitoring fulfillment-related concerns and ensuring timely resolution • Communicate shipping or operational updates clearly to customers and the client • Work closely with the client to support daily operational tasks and customer-related processes • Assist with organizing information, tracking issues, and maintaining operational efficiency • Support additional administrative or operational tasks as needed
Job Requirements
- Previous experience in customer service or operations support is required
- Experience with e-commerce platforms such as Amazon, Shopify, or TikTok Shop is highly preferred
- Experience coordinating with logistics, warehouse, or fulfillment teams is preferred
- Excellent English communication skills (written and verbal)
- Strong problem-solving and multitasking abilities
- Highly organized, responsive, and detail-oriented
- Ability to work independently in a remote work environment
- Customer-focused mindset with a professional and solutions-oriented approach
Benefits
- Remote work setup with reliable internet connection
- Flexible but responsive availability
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