• Take ownership of the needs of our customers to build and sustain strong customer relationships • Execute plans to meet annual sales and gross margin goals • Drive implementation and growth of e-procurement accounts with customers • Manage pricing to achieve financial targets • Independently make decisions while leveraging available resources to fulfill customer requirements, fostering seamless collaboration with cross functional teams • Monitor competitor and industry activity, staying updated on new products/services and relevant customer information to integrate into the business plan • Maintain accurate reporting, records, and files necessary for proper management of territory • Report customer issues or potential problems and completes additional tasks assigned by the manager • Provide customers with updates on supply and price trends, aiding inventory management, and offer consultative support • Maintain a positive representation of Genesee Scientific during all interactions at customer sites

Location: Remote (Offices located on the East Coast) | Flexible Schedule Employment Type: 1099 Contractor (No benefits) Compensation: $42,000–$52,000 per year + performance-based incentives The Role We’re looking for a highly organized, driven individual to join our team as an Agent Success Coordinator.  In this role, you’ll work directly with our real estate agents, helping them learn and fully utilize our systems, tools, and workflows. You’ll be their go-to resource for questions, guidance, and support as they build more consistent, productive businesses. This is not a role that requires prior real estate or coaching experience—we will train you on everything. What matters most is your ability to learn quickly, stay organized, and communicate clearly while supporting multiple people at once. We’re looking for someone we can train and develop long-term—not someone bringing a pre-built system or coaching style. What You’ll Do - Meet with agents 1:1 to guide them on using our systems and tools effectively - Help agents navigate our CRM, transaction platforms, and workflows - Reinforce best practices and ensure consistency in how systems are used - Answer day-to-day questions and serve as a reliable point of contact - Track agent progress and follow up to keep them on track - Help create simple guides, checklists, and training materials - Support onboarding of new agents into our systems Who This Role Is Perfect For - Recent graduates or early in their career - Highly organized and naturally detail-oriented - Quick learners who enjoy mastering new tools and systems - Strong communicators who enjoy helping others - Self-motivated and comfortable managing multiple priorities - Interested in real estate, operations, or business growth What You Don’t Need - No prior real estate experience required - No prior coaching or training experience required - No advanced technical background required We will train you on everything you need to succeed. What You’ll Gain - Hands-on experience working with real estate agents and business systems - Training on CRMs, transaction management platforms, and workflows - A fast-paced environment where you can grow quickly - Clear path for advancement into operations, training, or leadership roles Why Join Us? - Fully remote position with flexible scheduling - Competitive pay: $42,000–$52,000 + performance incentives - Direct exposure to high-performing real estate agents - Supportive, team-oriented environment - Opportunity to grow within a rapidly expanding company About Crown Homes Real Estate Crown Homes Real Estate is a fast-growing, agent-focused brokerage built around systems, support, and consistent lead flow. We provide our agents with the tools, technology, and structure they need to build predictable, scalable businesses. Our approach is simple: when agents have the right systems and support in place, they can focus on what matters most—closing deals and growing their business. As we continue to grow, we’re building a team that helps ensure every agent fully utilizes the systems and processes that drive results.

• Garantir uma jornada incrível para os nossos clientes, mobilizando outros times sempre que necessário para resolver demandas de forma ágil e eficiente • Monitorar indicadores como satisfação, engajamento e retenção, propondo ações práticas e estratégicas sempre que necessário • Colaborar com outras áreas, compartilhando aprendizados e insights que contribuam para uma experiência cada vez melhor • Acompanhar de perto a carteira de clientes, utilizando ferramentas inteligentes e dados para apoiar a tomada de decisões • Identificar oportunidades de cross-sell e upsell que façam sentido para o momento do cliente, estimulando o uso das soluções Asaas • Comunicar novidades, eventos e funcionalidades que potencializem o dia a dia do cliente • Registrar e acompanhar demandas de forma organizada, garantindo previsibilidade nos processos • Apresentar as melhores práticas de uso das nossas soluções, com foco total no sucesso do cliente • Atuar na retenção e fidelização da base, com planos de ação consistentes, personalizados e centrados no valor percebido • Gerir clientes com demandas mais complexas, acompanhando resultados e antecipando possíveis gargalos • Conduzir reuniões estratégicas (EBRs) com cadência definida, acompanhando indicadores-chave e metas • Preparar e apresentar relatórios que apoiem a tomada de decisão do cliente, quando necessário • Estimular a participação dos clientes em iniciativas de engajamento, conectando-os ainda mais à nossa marca.

Role Description As Virtuagym keeps on growing, we are now looking for a full-time English-speaking Customer Success Manager (post-sale) based in Medellin. In this role, you will primarily focus on customers in North America, while also supporting several enterprise customers in Australia and New Zealand. English is the main working language with all customers. As a Customer Success Manager, you will be the first point of contact for some of our most important enterprise customers and play a key role in helping them achieve success with Virtuagym. Will you join us in our quest to make the world a healthier and happier place? Join a high performing team and make an impact! We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential. We work in a remote-friendly way, focused on outcomes and strong collaboration rather than location. As long as you deliver great results, you have the flexibility to work in a way that suits you best. Our Customer Success Enterprise team is international by design, with team members primarily located across Europe, including The Netherlands, Germany, and Spain. But you will also closely collaborate with our Medellín office, working together in a hybrid setup with colleagues based there. What the role looks like As our Customer Success Manager - Northam, you are responsible for managing and growing relationships with several of our most important enterprise accounts, such as large-scale gym chains operating internationally. You will actively engage with customers to drive adoption, retention, and long-term success with Virtuagym. You’ll be part of an agile team. After the daily stand-up, you’ll work through your priorities for the day: - A strategic catch-up with one of your enterprise accounts on the next phase of their rollout. - A discussion with a Product Manager about newly released features relevant to your customers. - An onboarding call for a newly added account. - Preparing for upcoming quarterly or strategic review meetings. Some of your key tasks as a Customer Success Manager - Build trusted advisor relationships with customers, helping them achieve maximum value throughout their lifecycle. - Own the onboarding, training, and implementation process for enterprise accounts. - Maintain a deep understanding of the Virtuagym platform and advise customers on the most relevant features for their goals. - Act as a product champion and drive adoption through expertise and proactive guidance. - Support the Point of Contacts of your portfolio with their day-to-day requests. - Proactively identify expansion and growth opportunities within your customer base. - Increase renewals and reduce churn through early risk identification and mitigation. - Be the voice of the customer by collecting feedback, managing requests, improving NPS, and analysing customer insights. Qualifications - Experience in Customer Success or Account Management, managing a portfolio of customers. - Native-level English or full professional fluency, both written and spoken. - A second language is a plus, but not a requirement. - Proven ability to position yourself as a trusted advisor to senior customer stakeholders. - Strong collaboration skills to work effectively with product, sales, support, and marketing teams. - Solid project management skills and comfort working in a fast-changing environment. - A proactive, self-starting mindset with a strong sense of ownership. Requirements - Even better if you have experience in a SaaS environment. - Love the fitness industry. Benefits - 🌎 Remote-friendly: you can work from home in Colombia whenever you like. - 🍫 A Pluxee Card provided with a monthly balance that can be used to purchase groceries and essential food items at a wide network of partner stores. - 🌴 21 holidays (on a US based holidays calendar, based on a full-time contract). - 💻 We provide your home office set-up hardware. - 💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access. - ✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World! - 💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. - 📈 Many opportunities for personal and professional growth within the company. - 😎 A fun, healthy, and international work environment made up of over 35+ nationalities. - 🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. - ⚽ Organized Virtuagym sports events throughout the year. - 🎉 Awesome company events such as New Year's dinners, summer outings etc. Company Description Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place. Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market. Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.