Job Closed
This listing is no longer active.
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place. Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market. Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.
Customer Success Manager Enterprise
Location
Worldwide
Posted
70 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Customer Success Manager Enterprise
Virtuagym B.V.
Role Description As Virtuagym keeps on growing, we are now looking for a full-time English-speaking Customer Success Manager (post-sale) based in Medellin. In this role, you will primarily focus on customers in North America, while also supporting several enterprise customers in Australia and New Zealand. English is the main working language with all customers. As a Customer Success Manager, you will be the first point of contact for some of our most important enterprise customers and play a key role in helping them achieve success with Virtuagym. Will you join us in our quest to make the world a healthier and happier place? Join a high performing team and make an impact! We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential. We work in a remote-friendly way, focused on outcomes and strong collaboration rather than location. As long as you deliver great results, you have the flexibility to work in a way that suits you best. Our Customer Success Enterprise team is international by design, with team members primarily located across Europe, including The Netherlands, Germany, and Spain. But you will also closely collaborate with our Medellín office, working together in a hybrid setup with colleagues based there. What the role looks like As our Customer Success Manager - Northam, you are responsible for managing and growing relationships with several of our most important enterprise accounts, such as large-scale gym chains operating internationally. You will actively engage with customers to drive adoption, retention, and long-term success with Virtuagym. You’ll be part of an agile team. After the daily stand-up, you’ll work through your priorities for the day: - A strategic catch-up with one of your enterprise accounts on the next phase of their rollout. - A discussion with a Product Manager about newly released features relevant to your customers. - An onboarding call for a newly added account. - Preparing for upcoming quarterly or strategic review meetings. Some of your key tasks as a Customer Success Manager - Build trusted advisor relationships with customers, helping them achieve maximum value throughout their lifecycle. - Own the onboarding, training, and implementation process for enterprise accounts. - Maintain a deep understanding of the Virtuagym platform and advise customers on the most relevant features for their goals. - Act as a product champion and drive adoption through expertise and proactive guidance. - Support the Point of Contacts of your portfolio with their day-to-day requests. - Proactively identify expansion and growth opportunities within your customer base. - Increase renewals and reduce churn through early risk identification and mitigation. - Be the voice of the customer by collecting feedback, managing requests, improving NPS, and analysing customer insights. Qualifications - Experience in Customer Success or Account Management, managing a portfolio of customers. - Native-level English or full professional fluency, both written and spoken. - A second language is a plus, but not a requirement. - Proven ability to position yourself as a trusted advisor to senior customer stakeholders. - Strong collaboration skills to work effectively with product, sales, support, and marketing teams. - Solid project management skills and comfort working in a fast-changing environment. - A proactive, self-starting mindset with a strong sense of ownership. Requirements - Even better if you have experience in a SaaS environment. - Love the fitness industry. Benefits - 🌎 Remote-friendly: you can work from home in Colombia whenever you like. - 🍫 A Pluxee Card provided with a monthly balance that can be used to purchase groceries and essential food items at a wide network of partner stores. - 🌴 21 holidays (on a US based holidays calendar, based on a full-time contract). - 💻 We provide your home office set-up hardware. - 💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access. - ✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World! - 💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. - 📈 Many opportunities for personal and professional growth within the company. - 😎 A fun, healthy, and international work environment made up of over 35+ nationalities. - 🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. - ⚽ Organized Virtuagym sports events throughout the year. - 🎉 Awesome company events such as New Year's dinners, summer outings etc. Company Description Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place. Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market. Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
(Senior) CRM Manager (w/m/d)
Education PartnersDas Berger Bildungsinstitut ist ein zertifizierter Bildungsträger mit Sitz in Kassel. Wir bieten ein breites Spektrum an Aus- und Weiterbildungsangeboten, insbesondere im Bereich der geförderten beruflichen Qualifizierung. Zu unseren Kunden zählen sowohl Privatpersonen als auch Unternehmen und öffentliche Auftraggeber. Wir legen besonderen Wert auf praxisnahe Lehrkonzepte, individuelle Betreuung und eine hohe Integrationsquote unserer Absolvent:innen in den Arbeitsmarkt.
Über uns - Education Partners Die Education partners GmbH ist ein aufstrebendes und zukunftsorientiertes Unternehmen, das sich leidenschaftlich der Weiterbildung widmet und kontinuierlich expandiert. Mit einem engagierten Team von rund 110 Mitarbeitern betreibt das Unternehmen mehr als 12 spezialisierte Akademien, die sich auf die Schlüsselbereiche Pädagogik, Wirtschaft, Gesundheit, Softwareentwicklung und Haustierwesen fokussieren. Als führender Anbieter im Bereich beruflicher Weiterbildung gestalten wir ein facettenreiches Spektrum an Kursen, Seminaren und Trainings, die speziell auf die Bedürfnisse von Bildungssuchenden aus unterschiedlichsten Branchen abgestimmt sind. Unsere innovativen Angebote zeichnen sich durch höchste Professionalität aus und werden sowohl online als auch in Präsenzveranstaltungen oder als Fernlernkurs angeboten. So garantieren wir unseren Teilnehmern eine optimale Flexibilität, um ihre Weiterbildung ganz nach ihren individuellen Lebensumständen zu gestalten. Über uns - Developer Akademie Über uns - Akademie für die Deutsche Wirtschaft Über uns - Business Trends Akademie Über uns - Ep II/Dogtisch Über uns - Akademie für Naturheilkunde Über uns - Quality Learning Über uns - Fernakademie für Gesundheitsberufe Deine Aufgaben Bist du ein CRM-Experte, der mit Leidenschaft und Expertise die strategische und operative Weiterentwicklung des Customer Relationship Managements vorantreiben möchte? In dieser Schlüsselrolle trägst du maßgeblich zum Erfolg unseres Unternehmens bei. Deine Hauptziele sind es, die Conversion von Leads zu Sales kontinuierlich zu optimieren, den Umsatz aus unserem bestehenden Kundenbestand zu steigern und Kündigungen sowie Widerrufe im Weiterbildungsbereich zu minimieren. Wenn du ein datengetriebenes und prozessorientiertes Arbeiten schätzt und bereit bist, skalierbare Programme zur Kundenbindung und -entwicklung zu implementieren, dann bist du bei uns genau richtig! Deine Aufgaben im Detail: - Entwicklung und Optimierung von Lead-Management-Prozessen: Gestaltung und Verbesserung des gesamten Lead-Prozesses von der ersten Kontaktaufnahme bis hin zur Übergabe an den Vertrieb, um die Conversion-Raten von Leads zu Marketing Qualified Leads (MQL), Sales Qualified Leads (SQL) und letztlich zu Verkaufsabschlüssen zu steigern. - Implementierung und Steuerung von Automatisierungsprogrammen: Verantwortung für die Planung, Umsetzung und Überwachung von automatisierten Programmen zur Lead-Nurturing und Qualifizierung, um die Effizienz im Lead-Management zu erhöhen und die Interaktion mit potenziellen Kunden zu optimieren. - Analyse und Segmentierung des Kundenbestands: Durchführung detaillierter Analysen des bestehenden Kundenportfolios, um Cross- und Upselling-Potenziale zu identifizieren. Gezielte Ansprache dieser Segmente, um den Umsatz zu steigern und die Kundenbindung zu fördern. - Entwicklung und Implementierung von Retention-Management-Programmen: Gestaltung von automatisierten Programmen zur Reduzierung der Kündigungs- und Widerrufsquote, einschließlich Strategien zur Kundenbindung und -zufriedenheit. - Aufbau personalisierter Kundenkommunikationsstrategien: Entwicklung und Umsetzung effektiver Kommunikationsstrategien durch den Einsatz von gezieltem E-Mail-Marketing, Marketing Automation und CRM-Kampagnen, um die Kundenbindung zu erhöhen und die Markenloyalität zu stärken. - Kontinuierliche Optimierung der Customer Journey: Durchführung datenbasierter A/B-Tests und Performance-Analysen, um die Customer Journey stetig zu verbessern und die Nutzererfahrung zu optimieren. - Entwicklung von Churn-Prevention-Strategien: Identifikation von gefährdeten Kunden und Entwicklung gezielter Reaktivierungsmaßnahmen, um die Abwanderung von Kunden zu minimieren. - Zusammenarbeit mit interdisziplinären Teams: Enge Kooperation mit den Abteilungen Akademie, Marketing, Vertrieb und Kundenservice, um die Customer Experience zu verbessern und den Customer Lifetime Value (CLV) zu maximieren. - Monitoring und Analyse relevanter KPIs: Regelmäßige Überwachung und Auswertung von Key Performance Indicators (KPIs), um den Erfolg von CRM-Maßnahmen zu messen und gegebenenfalls Anpassungen vorzunehmen. - Sicherstellung der Datenqualität und CRM-Datenstrategie: Verantwortung für die Pflege und Integrität der CRM-Daten, um eine hohe Datenqualität sicherzustellen und die CRM-Datenstrategie kontinuierlich weiterzuentwickeln. Deine Erfolge: - Steigerung der Lead-to-Sales-Conversion - Erhöhung des durchschnittlichen Umsatzes pro Kunde - Reduzierung der Widerrufs- und Kündigungsquote - Messbare Optimierung der Customer Journey Dein Profil - Erfahrung im CRM und Marketing Automation: Du bringst mehrere Jahre Erfahrung im Bereich Customer Relationship Management (CRM) sowie Marketing Automation oder im datengetriebenen Vertrieb mit. - Lead-Management-Prozesse: Du hast ein tiefgehendes Verständnis für Lead-Management-Prozesse, einschließlich MQL (Marketing Qualified Leads), SQL (Sales Qualified Leads) und den gesamten Sales-Prozess. - Customer-Lifecycle-Programme: Du hast Erfahrung in der Entwicklung und Umsetzung von Customer-Lifecycle-Programmen, die darauf abzielen, Kunden über ihre gesamte Reise hinweg zu begleiten und zu unterstützen. - CRM- und Marketing-Tools: Du bist versiert im Umgang mit gängigen CRM- und Marketing-Automation-Tools, idealerweise mit HubSpot, und kannst diese effektiv nutzen, um Marketingkampagnen erfolgreich zu steuern. - Analytische Fähigkeiten: Deine starken analytischen Fähigkeiten ermöglichen es dir, datengetrieben zu arbeiten und die Performance kontinuierlich zu steigern. Du bist in der Lage, relevante Daten zu interpretieren und daraus strategische Entscheidungen abzuleiten. - BI-Tools: Du hast Erfahrung in der Nutzung von Business Intelligence-Tools wie Power BI oder Tableau zur Datenanalyse und -visualisierung, was dir hilft, komplexe Informationen verständlich aufzubereiten. - E-Mail-Marketing und Churn Prevention: Du bringst Kenntnisse im Bereich E-Mail-Marketing, Retention Marketing und Churn Prevention mit, um die Kundenbindung zu stärken und Abwanderungen zu minimieren. - Kommunikationsstärke: Deine Kommunikationsfähigkeiten sind ausgeprägt und du kannst komplexe Themen klar und überzeugend vermitteln. Du arbeitest strukturiert und mit einer Hands-on-Mentalität. - Branchenspezifische Erfahrung: Idealerweise hast du Erfahrung in der Weiterbildung oder in einem vergleichbaren B2C- oder B2B-Sektor mit höherpreisigen Produkten und längeren Customer Journeys, was dir einen Vorteil verschafft. - Selbständige Arbeitsweise: Du arbeitest selbständig, strukturiert und lösungsorientiert, um Herausforderungen proaktiv zu begegnen und optimale Ergebnisse zu erzielen. - Überzeugendes Auftreten: Dein Auftreten ist überzeugend, was dir hilft, Stakeholder zu gewinnen und deine Ideen erfolgreich zu präsentieren. Warum wir? - Erlebe die Energie eines engagierten und aufstrebenden Teams, das von inspirierenden Kollegen umgeben ist! - Genieße die Freiheit flexibler Arbeitszeiten und die Wahl, mobil zu arbeiten. - Freue dich auf 30 wohlverdiente Urlaubstage, um deine Batterien aufzuladen. - Nutze die vielfältigen Weiterbildungsmöglichkeiten, die dir helfen, dein volles Potenzial zu entfalten. - Profitiere von einer fairen und marktgerechten Vergütung, die deine Leistung anerkennt sowie einem Tankgutschein, der dir zusätzliche Vorteile bietet. - Tauche ein in eine Arbeitswelt, die dich begeistert und fördert! Wenn Du Dich in einem dynamischen Umfeld wohlfühlst und die Herausforderung im Senior Performance Marketing suchst, freuen wir uns auf Deine Bewerbung!
Who Are We? Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers. We’re a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We’re focused on expanding our market reach and impact with new software technologies that help solve the energy industry’s hardest problems. At Clean Power Research, every employee has a seat at the table and an important role. Why Work Here? - Go from building solutions to being part of the solution - Join a growing team of software and energy veterans from companies like Microsoft, Amazon, Google, Oracle, General Electric and Pacific Gas & Electric - Bring your passion and ideas to the table - Use your creativity to solve hard problems and make tough decisions - Work in a start-up like environment coupled with the stability and customer base of an established, profitable company - Realize work-life balance; we like to see our families, friends and pets at night! - Join a growing company that expects you to grow with us and invests in your growth Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching. What You'll Be Doing as a Customer Delivery Manager Clean Power Research is seeking a detail-oriented Customer Delivery Manager to join our Customer Success team supporting the implementation of our Software as a Service (SaaS) products across our growing customer base. The Customer Delivery Manager is an individual contributor responsible for onboarding utility customers to one or more of our utility industry products: PowerClerk®, our workflow automation platform; WattPlan®, our customer engagement platform; and FleetView®, our Distributed Energy Resource (DER) insights platform. Our customers have an increasing range of use cases and scenarios and look to use our Customer Success team members for implementation excellence and training as they adopt our tools. The Customer Delivery Manager is a self-driven professional with strong follow-through and the ability to design and manage business workflows that solve customer challenges through web and API-based platforms. This role leads solution implementation, manages customer expectations, and supports feature expansion. Individuals in this position also contribute to identifying new use cases and work cross-functionally with Sales, Business Development, Marketing, and Engineering to support SaaS adoption and revenue growth. This is a high-impact role with strong potential for long-term growth in a dynamic, global market. Duties and Responsibilities Product Expertise & Implementation - Become a subject matter expert in implementing programs on PowerClerk, Clean Power Research’s flagship software service, used by more than 80 utilities in three countries - Lead the configuration and implementation of SaaS solutions, including workflows, forms, data mappings, business rules, AI prompts, formulas, roles, permissions, and environment setup (test and production) - Design and manage solutions that address customer integration needs through web and API interfaces - Clearly articulate the business and technical values of Clean Power Research’s software products to customers and partners—both in meetings and occasionally at industry events or trade shows Project Management & Delivery - Conduct project kick-off meetings to align on scope, expectations, and required inputs - Manage project scope, schedule, and deliverables from contract signing through launch, coordinating with internal and external stakeholders - Facilitate regular working sessions, status updates, and tailored training (on-site or virtual) for diverse audiences - Collaborate with Account Managers and Executives on budget and cost tracking - Secure other supporting Clean Power Research resources, as required to meet and exceed deliverables along the project timeline (e.g., engineering resources for customer-funded custom features) - Contribute to continuous improvement of delivery processes and quality standards Customer Support - Elevate the voice of the customer in product planning, sales, and marketing conversations - Respond to and escalate support tickets from customers on a rotational basis - Create and deliver support materials (e.g., how-to videos, documentation) to streamline knowledge transfer for internal teams and customers Cross-Functional Collaboration & Growth - Support Sales and Business Development with product demonstrations and proposal input - Help identify new use cases, triage feature requests, and contribute to revenue growth through close collaboration with internal teams Who You Are - 5+ years of experience in a related field, such as a SaaS business or energy/utility industry - BA/BS degree, in a business, technical or scientific field, is preferred; equivalent qualifications acquired through significant industry-specific work experience may be considered in place of a degree - Experience configuring and launching SaaS (cloud) software within an enterprise, or for a medium to large consultancy - Excellent written and verbal English communication skills - Experience managing projects and optimizing business processes, with exposure to utility workflows such as interconnection, distribution planning, forecasting, and reporting considered a strong plus - Deep organizational skills with the ability to manage multiple tasks, maintain high attention to detail, and ensure data input accuracy - Analytical mindset with excellent problem-solving, multitasking, and patience—critical for success in a dynamic environment - Proficiency with Adobe PDF, Microsoft Office and 365 tools including MS Excel, MS Word and comfort working with virtual whiteboarding tools such as Mural - Desire to leverage AI tools to automate research, support content development and editing - Genuine passion for clean energy technology and the transformative potential of software Travel: up to 5% may be required; most work is performed remotely, however occasional travel to customer sites for kick-offs, launches and turn-overs, and to represent Clean Power research at trade shows, is necessary Pay Range & Benefits - Base Salary Range: $80,000 to $110,000 annual depending on experience - Benefits: performance-based bonus, company equity plan - Additional Benefits: Paid PTO, Sick Time, Holidays, Medical/Dental/Vision/Life and Disability Insurance, 401K, Paternity and Maternity Leave, Commuter Benefits How To Apply Click the link below to submit your resume. Please include a cover letter detailing your interest in this position and the renewable energy space along with your resume. Due to the large number of applicants for our positions, we regret that we can only respond to candidates who meet our requirements. Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.The company’s employment decisions are based on merit, competence, performance and business needs. Clean Power Research is located in Bellevue, WA (Greater Seattle Area).
Enterprise Customer Success Manager
PermitFlowConstruction permit application and management software. Faster and easier permitting for builders.
• B2B Enterprise Ownership: Own a high-value book of business across onboarding, retention, renewals, and expansion. • Drive Onboarding and Implementation: Orchestrate the customer journey from day 1 to ensure time to value is as efficient as possible • Strategic Partnership & Stakeholder Mapping: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success. • Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists • AI-Driven Product Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions • Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention. • Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks
• Build deep, trust-based relationships with clients • Own the client relationship for Prompt + Prompt RCM users • Develop a thorough understanding of each client’s business goals • Host regular client cadence meetings • Monitor and respond to client support inquiries • Support clients through clinical and billing workflows • Analyze client performance data and KPIs • Identify and manage churn indicators • Maintain expert-level knowledge of Prompt’s software and RCM offering • Collaborate cross-functionally with internal teams • Champion client feedback and contribute to team-wide strategies
