• Leverage market insights and a deep understanding of the regional partnership landscape to develop and communicate an effective LATAM partnership strategy, with a focus on Mexico and Brazil • Lead our existing partnerships and pipeline in LATAM across verticals (app stores, telcos, media and entertainment, banks, public institutions, payment providers, etc.) • Expand Duolingo’s partnership portfolio by sourcing new opportunities with measurable impact on key business metrics • Build compelling, quantitative business cases to support strategic partnership investments • Negotiate and implement partnerships across user growth, brand, and monetization • Collaborate with global and local Marketing on brand partnerships and to amplify partnership launches • Partner closely with Product and Engineering teams to influence product integrations critical to successful partnership execution

• Develop and execute comprehensive account plans to prospect, nurture, renew, and close new business across your North America-based customer portfolio. • Demonstrate the ability to own and drive the full sales process for high-value deals, focusing on opportunities in the 5 to 6K figure range, including negotiating with procurement teams to drive mutually beneficial contracts. • Build and sustain strong relationships with key stakeholders, including core operational teams and the C-suite, to ensure deep alignment with customer business goals. • Effectively engage internal LumApps resources—including executive leadership, solutions consultants, professional services, and product managers—at the appropriate stages to advance complex opportunities. • Partner closely with the Customer Success team to monitor customer satisfaction and drive technical, user, and business adoption within your assigned accounts. • Build and strengthen relationships with strategic partners actively engaged in your existing accounts. • Participate in customer marketing events to engage your accounts and help cultivate regional user groups.

• Play a key role in supporting the Sales Representatives, Account Managers, and Marketing teams to ensure smooth day-to-day operations and to help drive sales initiatives. • Handle a mix of administrative, marketing, and customer service responsibilities while assisting with Salesforce, Pardot, and other system-related tasks. • Serve as the primary point of contact for smaller accounts, managing customer inquiries and fostering long-term relationships that contribute to the overall success of the sales team. • Generate quotes, access codes, and prepare other necessary documentation to assist the sales team and customers. • Maintain and update Salesforce records, generate reports, and track sales activities to ensure accuracy and timeliness. • Assist with the preparation of Requests for Proposals (RFPs) in collaboration with Sales Representatives and Account Managers. • Collaborate with the sales manager and individual sales reps on special projects and monitor ongoing sales benchmarks. • Conduct account, industry, and regional research to support business development and sales strategies. • Manage a portfolio of small accounts, proactively address customer inquiries, resolve issues, and ensure high levels of customer satisfaction and retention. • Coordinate mass outbound communications, including emails, newsletters, and marketing campaigns in collaboration with the marketing team. • Oversee review and pilot program order processing, ensuring accuracy and timely fulfillment. • Act as a liaison between the sales team and other internal departments to facilitate smooth communication and project alignment. • Organize and maintain marketing and sales collateral to ensure the sales team has the necessary resources for success. • Provide administrative support to the sales staff, including research, data entry, lead generation, and project coordination. • Assist with travel arrangements, conference planning, event coordination, and customer support at events. • Track and report on team-related activities and project statuses to maintain transparency and accountability. • Build and maintain positive relationships with assigned small accounts to encourage long-term partnerships and customer loyalty. • Travel as needed (estimated 20-50%) for conferences, training, and customer visits.

At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston. Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity. Role Description: Renewals Representative, DACH Role Purpose: Wasabi’s Renewal Representative is part of the Inside Sales Team who will initially work in the office while training and then have the option to work remotely. In this role, responsibilities include account development, retention and expansion. You will play a key role in developing customer relationships on both the Channel and Direct Team. We’re looking for a sales-oriented professional who values creativity and customer engagement. *Principals only. No recruiters. This position is being hired through a Professional Employer Organization (PEO), which supports Wasabi Technologies with payroll and HR compliance. Responsibilities: - - Lead customer review and renewal calls to assess satisfaction, product usage, evolving IT needs, and identify growth or optimization opportunities. - Build, manage, and update renewal quotes, process orders, and accurately maintain account history in the company CRM system. - Collaborate closely with internal teams and external partners, including Distributors and Value-Added Resellers, across both Channel and Direct business. - Consistently meet or exceed individual and team renewal and sales quotas on a quarterly and annual basis. - Adhere to Wasabi’s policies procedures accurately. - Proactively monitor account health to assess churn risk and re-engage with customers at risk of leaving by implementing appropriate save strategies. - Participate in and contribute to business development and team strategy meetings to support account growth and retention initiatives. Requirements: - - - Fluent in both German and English (spoken and written). - 3-5+ years in SaaS renewals, inside sales, account management, or customer success (cloud/storage experience is a plus) - Proven track record of hitting or exceeding retention/quota targets - Strong negotiation and objection-handling skills - Comfortable working in a fast-paced startup/scale-up environment - Excellent communication and relationship-building in a multicultural context - Experience using a CRM database (HubSpot and Salesforce is a plus) - Experience working in the Channel (VARs, Distributors, MSPs) - Familiarity with KPIs like NR, RR, churn rate, expansion revenue Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.