• You manage a defined portfolio of enterprise customers in the DACH region and build strategic, long-term partnerships. • You act as a sparring partner and trusted advisor at management and C-level and develop tailored success plans with your customers. • You support complex implementations, international rollouts and change processes. • You ensure sustainable product adoption across multiple business units. • You identify expansion opportunities in a structured manner and work closely with the responsible Account Manager who owns the commercial execution. • You detect risks early and proactively drive retention and churn-prevention measures.

About PrePass PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day. That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation. About the Role As a Customer Success Manager for SMB, you’ll operate as an individual contributor responsible for the growth and retention of a defined customer portfolio. Your focus will be on building strong relationships, driving adoption, and identifying opportunities to expand accounts while proactively reducing churn. You’ll serve as a trusted advisor, ensuring customer satisfaction, managing escalations, and consistently delivering on revenue goals. Essential Responsibilities Customer Growth & Retention - Drive revenue growth by promoting adoption of PrePass’ industry-leading solutions, including ByPass and Tolling. - Proactively engage an assigned customer portfolio to communicate value, increase usage, and identify expansion opportunities. - Consult with customers on best practices to maximize ROI and improve operational efficiency. - Execute targeted campaigns to increase awareness of new services, key initiatives, and relevant market trends. Customer Advocacy & Account Management - Safeguard monthly recurring revenue by serving as a strong advocate for customer needs and priorities. - Act as a trusted advisor and escalation point to ensure high levels of customer satisfaction and retention. - Build and maintain strong, long-term relationships with SMB owners and executive-level stakeholders. Cross-Functional Collaboration & Reporting - Collaborate with internal teams—including Support, Billing, and other stakeholders—to ensure seamless customer experiences. - Maintain accurate, timely, and detailed records of customer interactions and activities within PrePass’ CRM and related tools.

Company Description R26_0005949 At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are seeking a creative, solution-oriented Associate Client Manager (Training). Remote role based in the US. Candidates must be physically located within the US. Job Description As an Associate Client Manager, you'll be responsible for the development and delivery of instructor led training and online training content creation. This role will have a direct impact on the learning experience of our internal associates, CPG/FMCG clients, retailer clients, and overall satisfaction with our products and services. The ideal candidate will have experience designing and delivering training materials with an analytic mindset. Responsibilities - Produce engaging pre-recorded demos and trainings of our products with appropriate software. - Own and lead the educational efforts to internal and external stakeholders of NIQ retail collaboration products. - Develop and maintain reusable templates and assets for easy lift-and-shift capabilities to prospective client implementations. - Document and improve digital development processes to drive efficiency and productivity. - Collaborate and partner with SMEs to validate technical and content requirements in order to develop content with minimal supervision. - User acceptance testing on reports for future releases. - Conduct needs assessments with stakeholders to ensure all relevant content is created and readily available. - Work independently, lead projects, and contribute to a collaborative team environment. - Other duties as assigned. #LI-Remote Qualifications - Bachelor’s degree or college diploma in Business, Education, Instruction and Facilitation, Training or relevant experience. - 2+ years of digital training experience. - CPG or related retail experience preferred. - Demonstrated experience with visual design principles, usability principles, adaptive learning. - Ability to manage large audiences and cultivate a productive learning environment. - Strong project management skills, with the ability to organize, manage and lead multiple projects while meeting deadlines. - Excellent written and verbal communication skills. - Attention to detail, quality-checking, UX-testing in order to deliver high-quality results. - Proficiency of Microsoft Office, specifically Excel and PowerPoint. Additional Information This role has a market-competitive salary with an anticipated base compensation of the following range: $69,800-$85,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more. US Benefits - Comprehensive healthcare plan (medical, Rx, dental, and vision). - Flexible spending accounts and a Health Savings Account (including company contributions). - Life and AD&D insurance. - 401(k) retirement plan including company matching contributions. - Disability insurance. - Tuition Reimbursement. - Discretionary paid time off program and 11 paid holidays. Our Benefits - Flexible working environment - Volunteer time off - LinkedIn Learning - Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion - Career Site Team: Customer Success - Compensation: USD 69800 - USD 85000 - yearly

• drive Sales revenue growth by identifying, developing, and closing new logo acquisition opportunities • retain, deepen, and grow business relationships with existing clients in their assigned territory • own the sales account planning, prospecting and business development process • coordinate activities with other Baker Hill teams in a collaborative effort to secure new logo and add on business • Focuses on delivering net-new opportunities and selling a wide range of Baker Hill software solutions and services. • Establishes and maintains professional working relationships throughout prospect organizations with a focus on decision-makers and strategic influencers within a prospective client. • Analyzes win/loss rates and drives recommendations to achieve revenue quotas within their assigned territories. • Responsible for achieving/managing quota based on territory assigned. • An entrepreneurial minded person willing to drive pipeline growth individually, drives results with urgency while remaining a collaborative and supportive team player • Enters all territory activities/pipeline opportunities into Salesforce.