• drive Sales revenue growth by identifying, developing, and closing new logo acquisition opportunities • retain, deepen, and grow business relationships with existing clients in their assigned territory • own the sales account planning, prospecting and business development process • coordinate activities with other Baker Hill teams in a collaborative effort to secure new logo and add on business • Focuses on delivering net-new opportunities and selling a wide range of Baker Hill software solutions and services. • Establishes and maintains professional working relationships throughout prospect organizations with a focus on decision-makers and strategic influencers within a prospective client. • Analyzes win/loss rates and drives recommendations to achieve revenue quotas within their assigned territories. • Responsible for achieving/managing quota based on territory assigned. • An entrepreneurial minded person willing to drive pipeline growth individually, drives results with urgency while remaining a collaborative and supportive team player • Enters all territory activities/pipeline opportunities into Salesforce.

• Serve as the main point of contact for Lytx clients throughout the client lifecycle, from deployment through renewal. • Manage a diverse portfolio of client accounts and partner with each client to understand their business and safety objectives. • Craft outstanding program solutions that best meet client needs. • Educate clients on best practices, focusing on change management and user adoption. • Develop and execute customized Program Management Plans. • Build positive relationships resulting in high levels of client engagement with assigned accounts. • Act as a subject matter expert and consult on change management, communication strategy, risk management, and coaching techniques. • Partner with cross-functional teams for smooth execution of installations, training, and customer support. • Create and deliver effective web-based training and presentations. • Present data analytics highlighting program performance to executive level clients. • Serve as a point of escalation for client issues. • Assist in managing or leading special projects as needed.

Overview The Mixed Use Revenue Enablement team is looking for a Customer Success Enablement Specialist who will support our fast growing Success team. This individual will contribute directly to making an impact on the effectiveness of our Customer Success and Onboarding teams. You will play a crucial role in building and scaling our enablement function through developing onboarding and ongoing training programs to empower us to better serve our customers. Responsibilities - Help build, define and scale our Customer Success and Onboarding enablement strategy - Work with Success leadership to develop, execute, optimize and assess Customer Success enablement programs - Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success - Coach and mentor Customer Success new hires as they ramp in their role - Use performance data to identify knowledge or skill gaps across the Success team - Apply adult learning principles to facilitate different learning methods; including instructor led, peer to peer and self guided - Partner with Success leadership to design segment specific on-going enablement programs to further develop the teams soft skills and industry knowledge - Partner cross functionally to drive further alignment between Success and other departments - Develop enablement programs to aid team members career growth - Build out an on-demand enablement resource library Qualifications - A strong understanding of B2B SaaS environment - 2-3 years of Customer Success experience - A desire to help people grow and develop - Collaborative and hands on approach to completing projects - Strong communication and presentation skills - Growth mindset with a desire to continuously learn and develop enablement best practices - Curiosity and strong problem solving ability Pay Range USD $56,100.00 - USD $95,500.00 /Yr.

About NGDATA NGDATA is a leader in intelligent engagement, empowering enterprise organizations to build deeper, data-driven relationships with their customers through its Intelligent Engagement Platform. By unifying and activating customer data in real time, NGDATA helps brands in financial services deliver personalized experiences at scale. We are looking for a passionate and commercially minded Customer Success Manager (CSM) to join our growing team. In this role, you will serve as the primary post-sale point of contact for a portfolio of clients, guiding them through onboarding, adoption, and long-term value realization with NGDATA's Intelligent Engagement Platform. You will act as a trusted advisor, strategic partner, and internal advocate — ensuring customers achieve their business objectives while driving retention and growth. Main responsibilities - Own the end-to-end customer relationship for a portfolio of SaaS accounts, from onboarding through renewal and expansion - Develop deep knowledge of each customer's business goals, data strategy, and KPIs to deliver proactive, outcome-focused guidance - Lead regular business reviews (QBRs/EBRs) with key stakeholders to report on platform performance, ROI, and strategic roadmap alignment - Drive product adoption and best practices by collaborating with customers to build and execute success plans - Identify risks to retention early and develop mitigation strategies in collaboration with Sales, Support, and Product teams - Identify and qualify upsell and cross-sell opportunities to grow revenue within the existing customer base - Serve as the voice of the customer internally, channeling feedback to Product, Engineering, and Marketing to influence the platform roadmap - Maintain accurate customer health scores, account records, and activity logs in CRM systems (e.g., Salesforce, HubSpot) - Collaborate with the implementation and professional services teams to ensure smooth onboarding and time-to-value for new customers Background / Education Requirements - Min. Bachelor’s degree in a related field, or equivalent by experience Experience / Skill Requirements - 2–3 years of experience in Customer Success, Account Management, or a related client-facing role within a B2B SaaS or data/analytics environment - Proven track record managing multiple accounts and driving measurable customer outcomes - Proficiency with CRM platforms (e.g., Salesforce, HubSpot) - Experience in financial services or marketing verticals, working with cross-functional teams is a plus - Familiarity with customer data platforms (CDPs), marketing technology, or data analytics solutions is an asset - Understanding of data management concepts (segmentation, personalization, real-time decisioning) is a plus Personal Competences - Strong commercial acumen with experience influencing renewals and expansion opportunities - Excellent communication and presentation skills, with the ability to engage both technical and executive audiences - Analytical mindset — comfortable interpreting data and translating insights into actionable recommendations - Highly organized and able to manage multiple accounts and priorities simultaneously Language Requirements - Fluency in English (verbal and written) is a must-have What We Offer - Competitive base salary + performance-based bonus - Comprehensive health, dental, and vision benefits - Remote-friendly work environment - Opportunities for professional development and career growth within a fast-scaling company - A collaborative, inclusive team culture with a passion for innovation and customer impact How to Apply Interested candidates should submit their resume and a brief cover letter outlining their relevant experience and why they are excited about joining NGDATA. NGDATA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.