• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Travel to customer sites to perform service and customer support. • Diagnose and correct malfunctions on all equipment. • Provide customer training on standard Munters equipment. • Provide technical feedback by submitting detailed field service reports. • Communicate professionally with customers in a service-oriented manner.

• Develop and maintain global consistent colocation design standards to drive equivalent resilience in new and existing data centers. • Support the deployment of new ServerFarm products in colocation data centers in a consistent way, including liquid cooling and high-density racks and systems to support hyperscale requirements for Cloud-compute, Machine Learning and AI services. • Reviews and updates global design standards and generational data center template designs. • Support development and operational engineering teams to review and accept proposed changes to site-specific infrastructure at ServerFarm data centers to validate standards, and to identify and document Accepted Deviations when appropriate. • Work with internal and external global teams to drive consistent standard solutions to expedite review processes and drive cost efficiency. • Set up global strategies to deploy specific customer products or design, and to drive consistency and efficiencies for delivering customer requirements. Functionally decompose complex problems into simple, straight-forward solutions. • Documentation, release and management of design guides, standards, specifications and procedures. • Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members. • 35% domestic and international travel.

• Provide highly visible customer support through the performance of on-site installation • Oversee necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Serve as company liaison with customer on administrative and technical matters for assigned projects • Perform installations, maintenance, validations, and repairs while ensuring compliance with service standards • Engage with customers to understand their analytical workflows and tailor service offerings • Enhance account profitability through efficient service execution and by identifying revenue opportunities • Maintain assigned assets, including tools, test equipment, and service parts inventory • Proactively report improvement opportunities via the quality notification process • Complete all administrative tasks, including time reporting and assigned training.