• Lead and mentor a team of CSMs located in Europe and North America. • Act as a strategic partner for customers across all SCS continuous monitoring solutions. • Ensure customers realize measurable, ongoing value from our solutions. • Bridge technology, operations, and customer relationships to ensure deployments run smoothly end-to-end. • Lead regular customer business reviews, ensuring value realization and operational insights. • Ensure contractual SLAs are consistently met and coordinate closely with Field Operations, Engineering, and Product teams. • Lead, mentor, and coach a team of 4 Customer Success Managers fostering a culture of collaboration and accountability.

• New business acquisition: Identify and approach potential new clients to generate interest in our HubSpot solutions (CRM, marketing automation, sales tools). • Existing account development: Expand relationships with current customers through cross-selling and upselling of additional products and services. • Consulting and presentations: Conduct needs analyses and present tailored solution proposals. • Proposal creation and negotiation: Prepare and negotiate proposals and contracts in collaboration with our project and support teams. • Market and competitor analysis: Monitor developments in CRM, marketing automation, and digital marketing to ensure we deliver the best solutions to our clients.

• Responsible for the entire customer journey — from onboarding and implementation to ensuring high user adoption • Build trusted advisory relationships with customers • Develop and maintain customer strategies, best practices and training materials • Communicate with existing and prospective customers • Develop customer success metrics, analyze trends and identify areas for improvement • Coordinate collaboration between internal teams and external partners

This is a remote-first role based anywhere in the United States. Preference given to candidates local to the Beaverton, Oregon, area for occasional in-person collaboration. Join a mission-based team working to build a more sustainable future by eliminating global food waste. Food waste is one of the biggest global issues of our time. More than a third of the world’s food is wasted. And one of our biggest opportunity zones is the foodservice and hospitality industries, where an estimated 28% of global food waste occurs. Reducing food waste is a financial, sustainability, and moral imperative. At Leanpath, we are a group of diverse and passionate technologists, sustainability experts, culinarians, and analysts who come together to achieve our mission each and every day: to make food waste prevention everyday practice in the world’s kitchens. We have an immediate opportunity for a Customer Success Manager (CSM) to join our Strategic, Key, and Independent (SKI) account team focused on enabling success and customer satisfaction for multiple sites across the US. This role drives the entire post-sales journey, guiding clients from onboarding to full program adoption. You will cultivate global relationships, conduct training, and leverage data to demonstrate measurable food waste reduction and behavior change. Key Responsibilities - Help chef-leaders and management analyze food waste data, identify root-causes of food waste, and foster behavior change, with the goal of reducing food waste and improving the customer’s bottom line - Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses - Use data to help communicate analytical findings in a way that corporate executives and business managers can easily understand - Train customers in the use of Leanpath products and services and in the implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms - Oversee the customer journey for a group of clients, monitoring their progress and responding to program issues and questions - Use internal systems to highlight and address performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites - Coordinate with our Technical Support team to provide front-line support and diagnosis on software or hardware issues - Ability to travel internationally. Travel anticipated at approximately 20% - Other duties as assigned Requirements & Qualifications Education/Experience - Bachelor’s Degree (or equivalent experience) - At least three years of experience in a customer-facing role - Experience working for a SaaS / data analytics company preferred - Presentation/training experience preferred - Familiarity with corporate foodservice operations preferred Key Competencies - Mission-aligned with Leanpath sustainability and food waste goals, while comfortable working in a for-profit, commercial environment - Comfort working on a remote international team - Strong project management skills - Experience monitoring and discussing performance metrics across multiple customer implementations - Excellent verbal and written communication skills - Energetic, positive, diplomatic, professional presence - Fully proficient with Microsoft Office and web-based equivalents - Strong MS Excel and data analytics skills - Familiar with video conference solutions (like Teams) - Experience with CRM systems (like Salesforce.com) More about Leanpath & Our Team Founded in 2004, we created the food waste measurement & technology industry. We’ve been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, “Sustainability Initiative of the Year” award from Food Matters Live, and the “Technology for Good” award from the Global Good Awards UK, among others. Our team is connected through our core values which are woven into our culture: drive and productivity, excellence, fairness, humility, kindness, and teamwork. We believe that diversity of team members and diversity of experiences makes us stronger. We support one another in becoming our best selves, and bringing our whole selves to work. We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation. We offer our team members a flexible work environment with mostly remote working (some in-person meetings required). We fully pay for the employee’s health, vision, and dental insurance (with options to add family at your expense). We believe in health and balance and offer unlimited time off to recharge. Most importantly, we offer the opportunity to contribute to very meaningful work and solutions for our planet surrounded by kind and like-minded people. Join us and be part of a team that’s creating a more sustainable future. Location Beaverton, Oregon (Remote) Department Customer Success Employment Type Full-Time Minimum Experience Mid-level Compensation Target: $75k base