• Responsible for the entire customer journey — from onboarding and implementation to ensuring high user adoption • Build trusted advisory relationships with customers • Develop and maintain customer strategies, best practices and training materials • Communicate with existing and prospective customers • Develop customer success metrics, analyze trends and identify areas for improvement • Coordinate collaboration between internal teams and external partners

This is a remote-first role based anywhere in the United States. Preference given to candidates local to the Beaverton, Oregon, area for occasional in-person collaboration. Join a mission-based team working to build a more sustainable future by eliminating global food waste. Food waste is one of the biggest global issues of our time. More than a third of the world’s food is wasted. And one of our biggest opportunity zones is the foodservice and hospitality industries, where an estimated 28% of global food waste occurs. Reducing food waste is a financial, sustainability, and moral imperative. At Leanpath, we are a group of diverse and passionate technologists, sustainability experts, culinarians, and analysts who come together to achieve our mission each and every day: to make food waste prevention everyday practice in the world’s kitchens. We have an immediate opportunity for a Customer Success Manager (CSM) to join our Strategic, Key, and Independent (SKI) account team focused on enabling success and customer satisfaction for multiple sites across the US. This role drives the entire post-sales journey, guiding clients from onboarding to full program adoption. You will cultivate global relationships, conduct training, and leverage data to demonstrate measurable food waste reduction and behavior change. Key Responsibilities - Help chef-leaders and management analyze food waste data, identify root-causes of food waste, and foster behavior change, with the goal of reducing food waste and improving the customer’s bottom line - Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses - Use data to help communicate analytical findings in a way that corporate executives and business managers can easily understand - Train customers in the use of Leanpath products and services and in the implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms - Oversee the customer journey for a group of clients, monitoring their progress and responding to program issues and questions - Use internal systems to highlight and address performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites - Coordinate with our Technical Support team to provide front-line support and diagnosis on software or hardware issues - Ability to travel internationally. Travel anticipated at approximately 20% - Other duties as assigned Requirements & Qualifications Education/Experience - Bachelor’s Degree (or equivalent experience) - At least three years of experience in a customer-facing role - Experience working for a SaaS / data analytics company preferred - Presentation/training experience preferred - Familiarity with corporate foodservice operations preferred Key Competencies - Mission-aligned with Leanpath sustainability and food waste goals, while comfortable working in a for-profit, commercial environment - Comfort working on a remote international team - Strong project management skills - Experience monitoring and discussing performance metrics across multiple customer implementations - Excellent verbal and written communication skills - Energetic, positive, diplomatic, professional presence - Fully proficient with Microsoft Office and web-based equivalents - Strong MS Excel and data analytics skills - Familiar with video conference solutions (like Teams) - Experience with CRM systems (like Salesforce.com) More about Leanpath & Our Team Founded in 2004, we created the food waste measurement & technology industry. We’ve been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, “Sustainability Initiative of the Year” award from Food Matters Live, and the “Technology for Good” award from the Global Good Awards UK, among others. Our team is connected through our core values which are woven into our culture: drive and productivity, excellence, fairness, humility, kindness, and teamwork. We believe that diversity of team members and diversity of experiences makes us stronger. We support one another in becoming our best selves, and bringing our whole selves to work. We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation. We offer our team members a flexible work environment with mostly remote working (some in-person meetings required). We fully pay for the employee’s health, vision, and dental insurance (with options to add family at your expense). We believe in health and balance and offer unlimited time off to recharge. Most importantly, we offer the opportunity to contribute to very meaningful work and solutions for our planet surrounded by kind and like-minded people. Join us and be part of a team that’s creating a more sustainable future. Location Beaverton, Oregon (Remote) Department Customer Success Employment Type Full-Time Minimum Experience Mid-level Compensation Target: $75k base

This is a full time, remote Summer Internship that can be based anywhere in the United States or Canada. Calix is looking for a Summer intern to join our Success Experience team. In this role, you will be part of a unique and award-winning internship program within the company. The program provides the opportunity to learn new skills through training and on the job learning. This internship is ideal for students interested in customer experience, content strategy, business operations, data analysis, marketing/success alignment, and AI‑enabled process design. In this internship, you will contribute to high-visibility and cross-functional core programs that span the entire customer lifecycle — including content management strategy, engagement catalog optimization, contact management workflow development, campaign and journey coordination, and AI‑powered engagement recommendation pilots. This role provides exposure to Success, Marketing, Sales, and Technology teams. The duration of the program is expected to be about 90 days. Responsibilities and Duties: - Support content management strategy workshops, process mapping, and documentation. - Assist in engagement catalog review, updating descriptions, identifying underused engagements, and preparing catalog updates. - Support AI-powered engagement recommendation engine pilots, including metadata structuring and testing. - Contribute to contact management workflows: data validation, outreach logic, and process documentation. - Document and coordinate cross-team alignment across Success, Marketing, and Product for journeys, campaigns, and segmentation. - Assist with operational tasks: research, data cleanup, content audits, and lifecycle communication alignment. Qualifications: - Pursuing a degree in Business, Marketing, Communications, Analytics, Information Systems, or related field. - Strong analytical and organizational skills. - Excellent written communication and ability to simplify complex concepts. - Familiarity with Salesforce, Excel/Sheets, or content management tools is a plus. - Interest in customer lifecycle operations, AI/ML applications, and cross-functional collaboration. - Self-starter who excels in dynamic environments. - Able to work the complete Summer break (May - August or June - September) What You'll Gain: - Hands-on experience supporting enterprise-level strategic initiatives. - Exposure to Marketing, Success, Sales, Product, and Enablement collaboration models. - Experience with AI-driven engagement design and metadata systems. - Understanding of content lifecycle governance and customer journey alignment. - Practical experience in segmentation, workflows, and operational tooling. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 21.85 - 27.60 USD HourlySelect US Metros and States: 19.00 - 24.00 USD HourlyOther US Locations: 17.10 - 21.60 USD Hourly For information on our benefits click here.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A Day in the Life In service to protecting revenue and creating raving fans, Customer Success Managers (CSMs) within On Demand will engage with customers at various milestones along the customer journey. Through targeted engagements and organized meeting schedules in our queue, our small and medium-sized business (SMB) customers have the opportunity to collaborate with our strategic team to drive their business success. Customers, internal teams, and senior leadership can also request CSM assistance on an as-needed basis for success-related matters. CSMs engage in email communication and one-on-one interactions in thirty-minute to one-hour Zoom or phone meetings with customers. These meetings include but are not limited to - reviewing best practices, discussing activation and adoption strategies, facilitating crucial conversations aligned with business needs, and resolving pain points or de-escalating situations. CSMs should anticipate and tailor interactions to be completed within one to three touchpoints with the customer or evaluate the customer's journey for placement within another part of the Toast Ecosystem. In addition to virtual engagements, our CSMs will work within our digital realm, strategizing with our customers via email to answer questions, provide resources and drive engagement. In this role, you will delve into technical and strategic initiatives, manage your time effectively, optimize customers' time, and deliver an exceptional customer experience. It extends beyond the traditional customer success manager position, as you will be instrumental in shaping a scalable customer success model. Additionally, you will participate in revenue retention conversations to highlight the value of the product and protect against competitive churn. We seek an adaptable, flexible, and change-motivated individual to join our team. What you'll do (Responsibilities) - Live customer interaction! This role is all about meeting new customers, getting on camera & navigating strategically, efficiently and confidently. You can run a demo, deliver complex messaging in a simplified & concise manner and can redirect or transition conversations to accomplish your goals. - Self investment into technical knowledge growth - education minded in order to continuously support customer at scale - Data Driven - you leverage data to make informed decisions on behalf of the customer and the business - Ability to diagnose customer issues, develop strategies, and make leverage cross-functional partners - Payments + Credit Card Processing Knowledge is a must have - you’ll engage with customers to discuss their rates and how it impacts their business - Retain & grow SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer, tech stack analysis & conversation. Hosting demos and discovery calls are included in this motion - Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies/cross functional teams to deliver presentations, demos & facilitate trainings - Downsell & Churn Saves Motion - interacting with customers to understand and document pain points with guest modules, discuss contract terms and enable customers to best use our modules - Data entry, calendar hygiene and report building is vital to success in this role and is a crucial component on your daily activities - Confidently navigate all guest & pos modules & have a working knowledge of partners, EC & XC. - Act as the voice of customer by gathering feedback and insight to relay to internal partners & leadership - Actively look for opportunities to operate at scale What you'll need to thrive (Requirements) - 2+ years of Account Management experience, responsible for customer satisfaction, churn mitigation and business operations - Case / Queue Management Experience - responsible for organization, data hygiene and prioritization management - Success operating independently and navigating competing priorities in a constantly changing environment - General technical proficiency using a variety of software - Proven track record of success in meeting and exceeding goals - Self starter & ability to work autonomously - ability to dive into complex customer scenarios and forge a path forward - Strong & Professional Virtual Presence - Excellent communication, organizational, and influencing skills (including written communication, negotiation and presentation skills) - Flexibility & adaptability - we move quickly and introduce change consistently - an open mind is key to success! - Problem solving mindset - critical & creative thinker and someone who thinks at scale - you towards the macro & are excited to work in a dynamic, fast paced environment. What will help you stand out (Non-essential Skills/Nice to Haves) - 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry - Work or equivalent experience in Project Management role - Experience working in the tech industry or for a SAAS company - Experience with Salesforce CRM, Chilipiper, MS Office, G-Suite, and Slack AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $82,000—$82,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.