• Support providers across their full lifecycle—from onboarding and launch to ongoing growth and expansion • Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach • Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability • Serve as a trusted advisor, guiding providers through challenges and opportunities • Coach providers on small business fundamentals, including pricing, budgeting, and financial planning • Support providers in building sustainable operations, including staffing and long-term growth strategies • Help providers develop strong program positioning, parent communication, and community engagement • Guide providers in setting and achieving measurable business goals • Guide providers through state licensing requirements and regulatory processes • Support preparation for inspections and ongoing compliance • Assist with business setup tasks such as documentation, registration, and operational readiness • Ensure providers meet required standards to successfully launch and operate • Lead onboarding and training for Wonderschool’s platform and tools • Help providers adopt key features that improve efficiency, enrollment, and revenue • Deliver live trainings, walkthroughs, and ongoing support for non-technical users • Identify gaps in adoption and proactively drive deeper product usage • Support providers in building and managing enrollment pipelines • Guide branding, local visibility, and digital presence (including marketplace listings and reviews) • Coach providers on converting inquiries into enrollments and improving parent engagement • Help providers execute local marketing strategies and community outreach • Conduct regular in-person visits and host trainings across the region • Facilitate group sessions, workshops, and Wonderschool Academy programs • Represent Wonderschool in the field at events and community engagements • Travel regularly to support provider success and relationship-building • Maintain accurate provider records and insights in internal systems • Partner with Sales, Support, Product, and Engineering to improve provider experience • Surface trends, challenges, and opportunities from the field to inform product and process improvements

• Guide and advise customers: You lead them through the entire campaign process—from planning to reporting—show how to get the most out of our platform, and provide valuable tips for successful campaigns. • Keep performance in focus: You run regular reporting and feedback calls with top customers, analyze results, and develop optimization ideas together. • Help shape the platform: You actively listen, collect customer feedback, and pass it on to our team to continuously improve the platform and co-design new features. • Upselling & growth: With your insights you identify opportunities and propose suitable solutions that make campaigns more successful. • Extend performance marketing: You help customers prolong their campaigns using Partnership and Spark Ads to increase reach and performance. • Team interface: You act as the link between Sales, Marketing and Tech, bring in learnings, and ensure customers can use new features optimally.

• Lead and mentor a team of CSMs located in Europe and North America. • Act as a strategic partner for customers across all SCS continuous monitoring solutions. • Ensure customers realize measurable, ongoing value from our solutions. • Bridge technology, operations, and customer relationships to ensure deployments run smoothly end-to-end. • Lead regular customer business reviews, ensuring value realization and operational insights. • Ensure contractual SLAs are consistently met and coordinate closely with Field Operations, Engineering, and Product teams. • Lead, mentor, and coach a team of 4 Customer Success Managers fostering a culture of collaboration and accountability.

• New business acquisition: Identify and approach potential new clients to generate interest in our HubSpot solutions (CRM, marketing automation, sales tools). • Existing account development: Expand relationships with current customers through cross-selling and upselling of additional products and services. • Consulting and presentations: Conduct needs analyses and present tailored solution proposals. • Proposal creation and negotiation: Prepare and negotiate proposals and contracts in collaboration with our project and support teams. • Market and competitor analysis: Monitor developments in CRM, marketing automation, and digital marketing to ensure we deliver the best solutions to our clients.