Delfos Energy

• Provide ongoing technical account management from solution implementation, ensuring correct platform adoption and alignment with contractual expectations. • Act as the post-implementation focal point for the client relationship, ensuring clear communication between the client and internal teams. • Orchestrate technical and operational requests, ensuring proper prioritization and efficient resolution. • Translate technical needs into practical solutions, increasing perceived value of products and services. • Proactively identify issues, risks and improvement opportunities in client operations, proposing structured adjustments, optimizations and corrective actions. • Monitor customer success indicators (adoption, platform usage, stability and operational results), anticipating possible dissatisfaction and opportunities for account growth. • Develop and implement AI agents to automate and optimize account management processes, including data analysis, risk identification and insight generation. • Integrate AI-based solutions into internal workflows to promote scalability and operational efficiency gains. • Support retention, expansion and relationship-strengthening initiatives, acting consultatively and focused on long-term results. • Participate in interactions with international teams, leading meetings and alignments in English.

• Analyze performance data from photovoltaic (PV) plants, identifying performance deviations, anomalies and other faults • Participate in technical meetings to present analyses, discuss insights and opportunities for improvement • Prepare technical reports and presentations for Delfos clients in Brazil and Europe • Collaborate with the Customer Success team to track client requests and implement corrective actions • Work with the Product and Technology teams to improve existing tools and develop new tools

• Directly manage strategic accounts (Tier 1 – enterprise clients), developing and executing tailored success plans. • Drive retention and portfolio expansion strategies, identifying cross-sell and up-sell opportunities. • Structure and optimize Customer Success practices by client tier (Tier 1 to Tier 4), ensuring efficiency and proper prioritization. • Lead executive follow-up meetings, ensuring continuous value delivery and alignment with client expectations. • Monitor performance and satisfaction metrics (NPS, CES, and usage metrics), proposing and tracking action plans. • Anticipate churn risks and implement preventative strategies to mitigate cancellations. • Assess the most relevant product and service deliverables for each client, ensuring alignment with contracted solutions. • Serve as the primary link between clients and technical teams, ensuring clear communication, appropriate prioritization of requests, and strategic alignment. • Participate in interactions with international teams, leading meetings and alignments in English.

• Develop and maintain new dashboards and APIs • Implement new features and ensure continuous improvement of the platform • Ensure the quality, security, and performance of applications • Collaborate with Product and Data teams to create efficient and scalable solutions • Contribute technically to the team by guiding and mentoring more junior developers • Participate in architectural decisions and the technical planning of new features.

• Realizar o acompanhamento técnico contínuo dos clientes desde a implantação da solução, garantindo correta adoção da plataforma e alinhamento às expectativas contratuais. • Atuar como ponto focal do relacionamento pós-implantação, assegurando comunicação fluida entre cliente e áreas internas. • Orquestrar demandas técnicas e operacionais, garantindo priorização adequada e resolução eficiente. • Traduzir necessidades técnicas em soluções práticas, ampliando a percepção de valor dos produtos e serviços. • Identificar proativamente problemas, riscos e pontos de melhoria na operação dos clientes, propondo ajustes, otimizações e ações corretivas de forma estruturada. • Monitorar indicadores de sucesso do cliente (adoção, uso da plataforma, estabilidade e resultados operacionais), antecipando possíveis insatisfações e oportunidades de evolução da conta. • Desenvolver e implementar agentes de IA para automação e otimização dos processos de gestão de contas, incluindo análise de dados, identificação de riscos e geração de insights. • Integrar soluções baseadas em IA aos fluxos internos, promovendo escalabilidade e ganho de eficiência operacional. • Apoiar iniciativas de retenção, expansão e fortalecimento do relacionamento, atuando de forma consultiva e orientada a resultados de longo prazo. • Participar de interações com equipes internacionais, conduzindo reuniões e alinhamentos em inglês.