Role Description As an IT Support Specialist at Bird, you will serve as the first point of contact for employees across the organization, ensuring seamless day-to-day IT operations in a fully remote environment. You will own helpdesk operations, manage device and identity tooling, and support onboarding and offboarding processes that keep our team running smoothly. Working closely with the Sr. Manager of IT & Security, you will play a critical role in maintaining a secure, reliable, and employee-friendly IT environment. You must be responsive, approachable, and thrive in an open, collaborative, and fast-moving startup culture. Responsibilities - Serve as the initial point of contact for helpdesk support across the organization on a daily basis. - Manage employee onboarding across core tooling including Okta, Google Workspace, Jamf, and Slack. - Administer and maintain MDM solutions across Mac and PC endpoints including Jamf and AirWatch. - Collaborate with the Sr. Manager of IT & Security to support infrastructure improvements and tooling projects. - Maintain and contribute to internal IT documentation and knowledge base. - Support user access management and provisioning through identity and access management tools. - Assist with security and compliance initiatives including SOC2 as needed. - Promote a collaborative, inclusive, and approachable IT culture across the organization. Qualifications - 3-5 years of relevant IT support experience - Hands-on experience with Okta, Google Workspace, and Jamf - Experience managing endpoints in a Mac-first environment - Strong communication skills — written and verbal - High learning agility and genuine curiosity about technology - Ability to work independently and self-sufficiently in a fully remote environment Requirements - East Coast based or willing to work East Coast hours - Experience with AirWatch or similar PC MDM solutions - Familiarity with Slack administration - Basic scripting or automation experience - Experience supporting a globally distributed workforce Benefits - Plenty of time off to relax and recharge, plus a wellness resource to help you wind down. - A work-from-home stipend. - An employer-paid healthcare package. - Bird ride credits to get you where you need to be!

• Own and coordinate a portfolio of IT and security audits covering cloud infrastructure (AWS, GCP), application security, identity and access management, vendor/third-party risk, and blockchain-related products including wallets and cold storage. • Shape the execution of the multi-year IT and security audit roadmap, coordinating coverage with co-sourced partners and aligning with enterprise risk initiatives. • Synthesize complex audit findings into high-impact reports and presentations for executive leadership, the Chief Audit Executive, and the Audit Committee, ensuring conclusions are rigorous and actionable. • Drive remediation strategy for IT and security findings, challenging management on risk-based solutions, validating corrective actions, and escalating thematic concerns to senior leadership. • Partner with senior technology and security leadership across Engineering, Security, and IT to deliver independent advisory value while maintaining third-line independence and objectivity. • Evaluate and develop audit talent, mentoring team members, assessing candidates, and contributing to the growth and modernization of the Internal Audit function.

Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: This position is work from home but employees must reside in the state of New York during their employment. The Service Desk Analyst will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products and services. The Technical Support Analyst will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary. You may also install, configure, administer, support and analyze the network status monitoring tools. We provide 24/7 support and offer 1st, 2nd and 3rd shift schedules with the opportunity for advancement What you will do as the Service Desk Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. - Perform technical customer support to our NYS client via telephone, chat, and email support - Provide level 1 triage and resolutions such as password resets, account unlocks, and troubleshooting network connectivity issues. - Perform callbacks as required - Identify and/or coordinating hardware and software requests and offering solutions for customer accounts - Act as a subject matter expert (SME) across limited subject areas. - Train and mentor other service desk associates as needed What you will bring to the team: - High School Diploma/GED or equivalent experience - Ability to learn and become knowledgeable of customer products and services - Experience working on a help desk/service desk handling tickets preferred - Experience troubleshooting Desktop hardware and associated peripherals preferred - Proficiency in navigating accounts with multiple skill set requirements - Demonstrate effective soft skills, active listening skills, and ability to empathize with customer’s situation - Ability to eventually resolve more complex support ticket requests - Ability to provide support to new team members - Effectively manage the length of calls/handle time - Ability to thrive in a fast-paced but fun work environment. - Promote teamwork and call center success - Must have an entry to intermediate understanding of - Microsoft Outlook 2010, Windows 10, Various web browsers, and basic computer terminology Qualified candidates can expect an hourly wage range of $16.00 - $18.00 per hour #LI-Remote #LI-SS2 Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

Title:Level 1 IT Support Analyst Location: United States Job Description: CTG is hiring a Level 1 IT Support Analyst for our client in Chicago, IL. This is a remote contract role. We're looking for a candidate with experience in call center operations, incident management response, and both technical and hardware troubleshooting During a new employee’s first 90 days on the CTG Modern Service Desk, they will be considered an “Agent in Training”. They will be classified as a CTG hourly employee and paid $24.49 per hour worked. The first 90 days of employment will focus on learning internal processes and accounts while growing as a professional, with the goal of moving to a full time agent role. The Agent In Training will be accountable for meeting the goals and expectations identified during orientation. Likewise, their leadership team will be accountable for providing targeted training and open lines of communication. Through regular meetings, the Agent in Training and their designated leadership team will discuss training progress, work through questions as needed, and identify opportunities for improvement when appropriate. If the employee meets all the goals identified within the first 90 days, they will be offered the opportunity to become an Agent. This will qualify them for full time benefits, including insurance and paid time off. If the employee is not able to meet the established goals, they may be released from the training program. Job Responsibilities: - Interact with customers via phone, email, and chat in a professional manner. - Troubleshoot problems to provide a high level of user satisfaction. - Respond to tickets and answer calls within a timely manner. - Utilize a methodical approach to identify problems, investigate causes, and recommend innovative solutions to our multi-platform environment. - Accurately document technical issues to facilitate diagnostics and prompt solutions - Provide restorative or maintenance actions to resolve end-user problems - Respond to end-user problems based on standard procedures - Handle advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve - Ensure systems are configured properly - Act as a resource for more complex end-user issues - Track incidents and calls, including but not limited to entering data into the database timely and accurately - Handle multiple clients, as required Required Skills: - Familiar with Amazon Phone system and ServiceNow preferred but not required. - Minimum 2 years of previous IT work experience in Desktop Support or Level 1 IT Help Desk support. - Hands-on experience with Active Directory - granting permissions, adding/removing users - Written and verbal skills to relay problems to tier 2 support and management. - User-centric, team-first mindset, time management, reliable, and organized. - Knowledge of Windows operating system; moderate ability in PC Repair/troubleshooting. - Excellent interpersonal skills - Able to communicate effectively with employees and executives; High degree of patience with people and processes. - Ability to prioritize and multitask to accomplish objectives in an organized fashion. - Work hard & smart-never satisfied with the status quo; possess high expectations of what can be accomplished by self AND team. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes