Bird

Role Description The Trust and Safety (T&S) specialist role is a critical front-line position at Bird, designed to maintain safety and handle high-severity issues from inception to completion. Key responsibilities include: - Managing and prioritizing global escalated support tickets, unique safety incidents, and related insurance claims. - Drafting professional written follow-up communication for unique events. - Conducting thorough investigations to gather facts, analyze root causes, and determine appropriate courses of action for safety concerns. - Serving as the primary point of contact for key internal departments (Legal, Finance, Product, etc.) and external stakeholders (police, insurance companies). - Developing, implementing, and refining SOPs and complex workflows to improve operational efficiency and provide best-in-class support. Qualifications - At least 2 years of prior professional experience conducting investigations and handling urgent, high-priority issues, such as accidents, safety concerns, critical incidents, and insurance claims. - Exceptional problem-solving skills and ability to exercise decisive judgment. - Strong written and verbal communication skills, including stakeholder management. - High adaptability and comfort in a fast-paced environment. - Strong analytical and investigative skills. - Excellent organizational skills and ability to multitask. - Proficiency with Google Suite. Requirements - Fluency in a European language (highly desired). Benefits - Plenty of time off to relax and recharge. - A wellness resource to help you wind down. - A work-from-home stipend. - An employer-paid healthcare package. - Bird ride credits to get you where you need to be! Company Description Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. - We focus on four core pillars: Freedom, Exploration, Community, and Sustainability. - We celebrate different backgrounds, experiences, and perspectives. - We are a proud equal employment opportunity employer.

• Design and implement understandable data models that support flexible querying and data visualization • Instrument algorithms and machine learning pipelines from complex business requirements • Advance automation efforts that help the team spend less time manipulating & validating data and more time analyzing it • Guide the Analytics Engineering roadmap, communicate timelines, and manage development cycles/sprints to deliver value • Own the creation and support of internal data architecture and governance standards and best practices • Lead the selection, implementation, optimization, and integration of data tools • Rapidly deliver on concepts through prototypes that can be presented for feedback • Train fellow employees on best practices for data standards, DAGs, code, documentation and visualization and help others act as successful stewards of our internal tools

• Month-End Close: Develop, maintain, and enforce a detailed Month-End Close Schedule, assigning specific tasks and deadlines to team members (AP, AR, Payroll, and Tax), while leading the close meetings. • General Ledger & Reconciliation: Prepare monthly close journal entries, GL account reconciliations as assigned, and foreign currency revaluations. • Financial Analysis & Reporting: Prepare monthly consolidated and regional flux analyses, investigating drivers behind significant fluctuations to produce detailed reporting packages for leadership. • Process Optimization: Partner across departments to develop and refine accounting systems and workflows, focusing on simplifying existing processes and establishing clear accountability across all teams. • Audit Support: Assist with the fulfillment of annual audit requests by preparing supporting schedules, providing necessary documentation, and ensuring timely responses to auditor inquiries. • Payroll Accounting: Record monthly payroll journal entries and partner with the payroll team to analyze and document period-over-period variances in employee compensation and benefits. • Technical Accounting: Assist in drafting technical memos and formalizing standard operating procedures for key cycles, including revenue recognition and inventory management, to ensure US GAAP compliance and operational consistency.

• Serve as the initial point of contact for helpdesk support across the organization on a daily basis. • Manage employee onboarding across core tooling including Okta, Google Workspace, Jamf, and Slack. • Administer and maintain MDM solutions across Mac and PC endpoints including Jamf and AirWatch. • Collaborate with the Sr. Manager of IT & Security to support infrastructure improvements and tooling projects. • Maintain and contribute to internal IT documentation and knowledge base. • Support user access management and provisioning through identity and access management tools. • Assist with security and compliance initiatives including SOC2 as needed. • Promote a collaborative, inclusive, and approachable IT culture across the organization.

Role Description As an IT Support Specialist at Bird, you will serve as the first point of contact for employees across the organization, ensuring seamless day-to-day IT operations in a fully remote environment. You will own helpdesk operations, manage device and identity tooling, and support onboarding and offboarding processes that keep our team running smoothly. Working closely with the Sr. Manager of IT & Security, you will play a critical role in maintaining a secure, reliable, and employee-friendly IT environment. You must be responsive, approachable, and thrive in an open, collaborative, and fast-moving startup culture. Responsibilities - Serve as the initial point of contact for helpdesk support across the organization on a daily basis. - Manage employee onboarding across core tooling including Okta, Google Workspace, Jamf, and Slack. - Administer and maintain MDM solutions across Mac and PC endpoints including Jamf and AirWatch. - Collaborate with the Sr. Manager of IT & Security to support infrastructure improvements and tooling projects. - Maintain and contribute to internal IT documentation and knowledge base. - Support user access management and provisioning through identity and access management tools. - Assist with security and compliance initiatives including SOC2 as needed. - Promote a collaborative, inclusive, and approachable IT culture across the organization. Qualifications - 3-5 years of relevant IT support experience - Hands-on experience with Okta, Google Workspace, and Jamf - Experience managing endpoints in a Mac-first environment - Strong communication skills — written and verbal - High learning agility and genuine curiosity about technology - Ability to work independently and self-sufficiently in a fully remote environment Requirements - East Coast based or willing to work East Coast hours - Experience with AirWatch or similar PC MDM solutions - Familiarity with Slack administration - Basic scripting or automation experience - Experience supporting a globally distributed workforce Benefits - Plenty of time off to relax and recharge, plus a wellness resource to help you wind down. - A work-from-home stipend. - An employer-paid healthcare package. - Bird ride credits to get you where you need to be!

Role Description We are looking for a proactive and detail-oriented Accounts Payable & Controls Specialist to support and oversee key AP operational processes in a global environment. This role is not focused on invoice processing, but rather on controls, vendor management, system ownership, and issue resolution across Accounts Payable and Accounting. This is a fully remote role requiring a high level of ownership, autonomy, and continuous engagement. Responsibilities - Payments & Vendor Management - Support and oversee weekly payment runs - Act as escalation point for payment inquiries and vendor issues - Reconcile vendor balances and resolve discrepancies - Own and monitor the Company’s Top vendors, performing monthly reviews, variance analysis, and balance adjustments when required - Manage vendor credits, refunds, and prepayments - Coding control and validation - Review and monitor invoice coding to ensure accuracy and consistency across GL accounts, departments, markets, amortization schedules, and periods - Partner with Accounting to design and implement a consistent invoice coding process - Identify and correct miscoding, working closely with Accounting - Proactively flag recurring coding issues and drive standardization and control improvements - Own AP ledger, AP reconciliations, corporate credit cards, and expense report accounts - Controls & Reporting - Review and monitor the AP register - Perform regular controls over bill credits, journal entries and vendor balances - Support month-end close activities related to AP - Actively identify process gaps, errors, and control weaknesses - Assist with accrual analysis - Systems Ownership - Act as system owner for Navan (employee reimbursements) and BREX (Corporate Credit Card platform) - Support implementation of OCR solutions for invoice automation - Partner with Accounting and IT on system improvements and integrations - Cross-functional Support - Support 1099 preparation and review - Assist with purchasing-related AP activities - Partner with Accounting to resolve AP-related differences and operational issues - Provide ad-hoc support for other payment-related activities as needed Qualifications - 4–7 years of experience in Accounts Payable, AP Operations, or related roles - Strong understanding of AP controls, vendor reconciliations, and payment processes - Experience working with ERP systems - Experience with expense management and corporate credit card platforms - High attention to detail and strong analytical skills - Ability to work independently in a fully remote environment - Strong sense of ownership and accountability - Excellent communication skills in English Requirements - Experience in a global / multi-entity environment - Experience supporting OCR or AP automation projects - Exposure to SOX or internal controls - Experience working with offshore AP teams - Experience with NetSuite - CPA Benefits - Plenty of time off to relax and recharge, plus a wellness resource to help you wind down - A work-from-home stipend - An employer-paid healthcare package - Bird ride credits to get you where you need to be

• Lead high-performing IT team through recruitment, training, mentoring, and leadership. • Develop and execute a comprehensive IT strategy aligned with business objectives. • Provide visionary leadership, fostering innovation and continuous improvement. • Support and manage vendors through security audits required for PCI, SOC2, and.or ISO27001, and SOX • Collaborate with cross-functional teams to identify business needs and opportunities. • Establish and enforce infosec policies, procedures, and best practices. • Assess, manage, and mitigate security risks; swiftly resolve incidents. • Conduct security audits to ensure compliance with regulations and standards. • Oversee IT infrastructure, ensuring scalability, availability, and performance. • Manage vendor relationships, negotiate tech contracts. • Support team growth and development; promote collaborative and inclusive culture.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Manager of IT and Security at Bird, you will lead and build out world-class cross-disciplinary staff to manage, conceive, and design innovative IT systems. You will manage budgets, personnel, and guide architectural decisions. You will be working in a cross-functional setting across the organization. - Lead high-performing IT team through recruitment, training, mentoring, and leadership. - Develop and execute a comprehensive IT strategy aligned with business objectives. - Provide visionary leadership, fostering innovation and continuous improvement. - Support and manage vendors through security audits required for PCI, SOC2, and/or ISO27001, and SOX. - Collaborate with cross-functional teams to identify business needs and opportunities. - Establish and enforce infosec policies, procedures, and best practices. - Assess, manage, and mitigate security risks; swiftly resolve incidents. - Conduct security audits to ensure compliance with regulations and standards. - Oversee IT infrastructure, ensuring scalability, availability, and performance. - Manage vendor relationships, negotiate tech contracts. - Support team growth and development; promote collaborative and inclusive culture. Qualifications - 7+ years of relevant experience in managing IT related teams. - Excellent understanding of IT systems, Okta, Gsuite, JAMF, and related tools. - A high learning agility and an interest in working in a start-up development environment. Requirements - Project management experience. - Proficiency in designing, implementing, and managing physical security systems, including access control, surveillance, intrusion detection, and alarm systems. - Ability to integrate physical security systems with IT networks, ensuring seamless communication and data sharing. - Understanding of crisis operations, risk management, and crisis communication best practices. - Experience in conducting basic investigations / fact finding. - Experience with the collection and analysis of threat intelligence. Benefits - Plenty of time off to relax and recharge, plus a wellness resource to help you wind down. - A work-from-home stipend. - An employer-paid healthcare package. - Bird ride credits to get you where you need to be! Company Description Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. - We take a collaborative, community-first approach to micromobility. - Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology. - Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world.

• Design, implement, and optimize backend and infrastructure solutions to support business growth. Deliver at least one major feature or system enhancement per quarter that improves performance, scalability, or maintainability. • Work with product, data, vehicle and infrastructure teams to design and implement solutions that align with business needs. Provide actionable recommendations and technical feasibility assessments within agreed timelines. • Monitor and improve system health, proactively addressing performance bottlenecks and outages. Reduce system downtime by at least 5% annually through incident resolution and preventative measures. • Provide code reviews, technical guidance, and mentorship to junior engineers. Conduct at least one structured knowledge-sharing session per quarter and set individual development goals for mentees. • Improve CI/CD pipelines, automate deployments, and implement best practices to increase engineering efficiency. Reduce manual operational workload by at least 10% per year through automation. • Collaborate with the team to propose at least two technical initiatives per year that align with the team's roadmap. • Tackle high-impact engineering challenges, conduct post-mortems, and implement long-term fixes. Reduce repeat incidents by 10% annually through improved monitoring, alerting, and root cause analysis. • Champion engineering culture: Act as a role model for technical excellence, collaboration, and innovation. Lead at least one technical discussion, hackathon, or knowledge-sharing event per quarter to strengthen team engagement.

• Design, build, and maintain backend APIs and comprehensive documentation. • Collaborate closely with business partners, including mobile, firmware, and UI/UX teams, to ensure seamless integration and delivery. • Lead architecture design initiatives with a focus on scalability, performance, and future maintainability. • Write well-crafted functional tests and ensure code quality across backend services. • Build and optimize large-scale data processing systems to respond to user behavior and drive operational efficiency. • Proactively troubleshoot and resolve issues to ensure smooth operation of our backend systems. • Design and implement fault-tolerant, highly available systems to guarantee uptime and stability. • Participate in a 24/7 support rotation for critical systems, ensuring fast response times and minimal disruption.