Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: This position is work from home but employees must reside in the state of New York during their employment. The Service Desk Analyst will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products and services. The Technical Support Analyst will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary. You may also install, configure, administer, support and analyze the network status monitoring tools. We provide 24/7 support and offer 1st, 2nd and 3rd shift schedules with the opportunity for advancement What you will do as the Service Desk Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. - Perform technical customer support to our NYS client via telephone, chat, and email support - Provide level 1 triage and resolutions such as password resets, account unlocks, and troubleshooting network connectivity issues. - Perform callbacks as required - Identify and/or coordinating hardware and software requests and offering solutions for customer accounts - Act as a subject matter expert (SME) across limited subject areas. - Train and mentor other service desk associates as needed What you will bring to the team: - High School Diploma/GED or equivalent experience - Ability to learn and become knowledgeable of customer products and services - Experience working on a help desk/service desk handling tickets preferred - Experience troubleshooting Desktop hardware and associated peripherals preferred - Proficiency in navigating accounts with multiple skill set requirements - Demonstrate effective soft skills, active listening skills, and ability to empathize with customer’s situation - Ability to eventually resolve more complex support ticket requests - Ability to provide support to new team members - Effectively manage the length of calls/handle time - Ability to thrive in a fast-paced but fun work environment. - Promote teamwork and call center success - Must have an entry to intermediate understanding of - Microsoft Outlook 2010, Windows 10, Various web browsers, and basic computer terminology Qualified candidates can expect an hourly wage range of $16.00 - $18.00 per hour #LI-Remote #LI-SS2 Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

Title:Level 1 IT Support Analyst Location: United States Job Description: CTG is hiring a Level 1 IT Support Analyst for our client in Chicago, IL. This is a remote contract role. We're looking for a candidate with experience in call center operations, incident management response, and both technical and hardware troubleshooting During a new employee’s first 90 days on the CTG Modern Service Desk, they will be considered an “Agent in Training”. They will be classified as a CTG hourly employee and paid $24.49 per hour worked. The first 90 days of employment will focus on learning internal processes and accounts while growing as a professional, with the goal of moving to a full time agent role. The Agent In Training will be accountable for meeting the goals and expectations identified during orientation. Likewise, their leadership team will be accountable for providing targeted training and open lines of communication. Through regular meetings, the Agent in Training and their designated leadership team will discuss training progress, work through questions as needed, and identify opportunities for improvement when appropriate. If the employee meets all the goals identified within the first 90 days, they will be offered the opportunity to become an Agent. This will qualify them for full time benefits, including insurance and paid time off. If the employee is not able to meet the established goals, they may be released from the training program. Job Responsibilities: - Interact with customers via phone, email, and chat in a professional manner. - Troubleshoot problems to provide a high level of user satisfaction. - Respond to tickets and answer calls within a timely manner. - Utilize a methodical approach to identify problems, investigate causes, and recommend innovative solutions to our multi-platform environment. - Accurately document technical issues to facilitate diagnostics and prompt solutions - Provide restorative or maintenance actions to resolve end-user problems - Respond to end-user problems based on standard procedures - Handle advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve - Ensure systems are configured properly - Act as a resource for more complex end-user issues - Track incidents and calls, including but not limited to entering data into the database timely and accurately - Handle multiple clients, as required Required Skills: - Familiar with Amazon Phone system and ServiceNow preferred but not required. - Minimum 2 years of previous IT work experience in Desktop Support or Level 1 IT Help Desk support. - Hands-on experience with Active Directory - granting permissions, adding/removing users - Written and verbal skills to relay problems to tier 2 support and management. - User-centric, team-first mindset, time management, reliable, and organized. - Knowledge of Windows operating system; moderate ability in PC Repair/troubleshooting. - Excellent interpersonal skills - Able to communicate effectively with employees and executives; High degree of patience with people and processes. - Ability to prioritize and multitask to accomplish objectives in an organized fashion. - Work hard & smart-never satisfied with the status quo; possess high expectations of what can be accomplished by self AND team. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes

Title: Audit Manager Location: New York United States Job Description: Work with a Top 20 CPA and advisory firm that Accounts for Anything. Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio. Join Aprio's Assurance team and you will help clients maximize their opportunities. Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Manager to join their dynamic team. At Aprio, you'll discover a culture recognized as one of the best in the industry, abundant opportunities for professional growth, and the chance to make your next big career move. As a Manager in Aprio's Assurance practice, you won't just check boxes - you'll play a vital role in helping clients maximize opportunities and make confident business decisions. Working with private and closely-held companies, you'll provide trusted financial insights that minimize risk, build stronger relationships with lenders and stakeholders, and empower clients to focus on the future. Our approach to assurance goes beyond compliance - it's about clear communication, trusted partnerships, and making the audit process as seamless and impactful as possible. Position Responsibilities: - Lead multiple audit engagements across the Technology industry, including SaaS, FinTech, and HealthTech. - Build strong relationships with clients, partners, and team members by setting clear expectations and maintaining open and transparent communication. - Play an active role in business development by identifying opportunities to expand our services. - Mentor, coach, and inspire staff accountants, fostering a culture of growth and collaboration. - Travel occasionally (15-20%) to connect with clients and teams. Qualifications: - A licensed CPA with 5+ years of public accounting experience. - Strong expertise in assurance services with developed specialties in Technology (SaaS, FinTech, and HealthTech). - A bachelor's degree in Accounting (Master's preferred). - A natural leader who brings energy, initiative, and a collaborative mindset. - Strong analytical skills and the ability to translate complex financial information into clear insights. - Excellent communication skills and a genuine passion for building relationships. $90,500 - $160,000 a year The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range. Why work for Aprio: Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm. Perks/Benefits we offer for full-time team members: - Medical, Dental, and Vision Insurance on the first day of employment - Flexible Spending Account and Dependent Care Account - 401k with Profit Sharing - 9+ holidays and discretionary time off structure - Parental Leave - coverage for both primary and secondary caregivers - Tuition Assistance Program and CPA support program with cash incentive upon completion - Discretionary incentive compensation based on firm, group and individual performance - Incentive compensation related to origination of new client sales - Top rated wellness program - Flexible working environment including remote and hybrid options What's in it for you: - Working with an industry leader: Be part of a high-growth firm that is passionate for what's next. - An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients. - A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture. - Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally. - Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement. - Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance. EQUAL OPPORTUNITY EMPLOYER Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Ensure the security, availability, and performance of the internal network and servers, including AD/GPOs, NPS/Radius, Okta and G Suite; • Monitor the performance of internet links and SaaS services, ensuring service continuity; • Implement and automate on-premise and cloud IT solutions, integrating internal systems and SaaS platforms; • Support integration operations with acquired companies, ensuring technical alignment; • Serve as technical support for team analysts, contributing to SLA achievement and departmental satisfaction metrics.