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Virtual Assistant, Admin, Invoicing, Referral Coordination – NDIS, Aged Care
Location
Philippines
Posted
87 days ago
Salary
0
Seniority
Senior
Job Description
Virtual Assistant, Admin, Invoicing, Referral Coordination – NDIS, Aged Care
ProSource
• Manage incoming and outgoing emails, ensuring timely responses and follow-ups • Process and track client referrals; prompt completion of referral forms and assign them to the appropriate clinician • Monitor escalation reports and flag service delays or concerns • Schedule appointments and manage the directors calendar • Send assessment confirmations and appointment reminders to clients • Provide a daily summary of referrals, quotes, and outstanding actions via WhatsApp • Handle cancellations and rescheduling requests • Perform light reception tasks and respond to client enquiries • Generate and manage invoices in Xero across two separate business entities • Ensure accurate invoice submissions to prevent rejections • Process remittance advice and forward records to the bookkeeper • Liaise with providers for invoice clarifications and ensure clean reconciliation • Follow up on outstanding invoices and payments • Process contractor invoices in a timely manner • Send daily summaries of invoicing activity via email
Job Requirements
- Strong administrative experience in NDIS or Allied Health settings (NDIS invoicing experience is essential)
- Confident managing workflows independently and efficiently
- Familiarity with using Xero across multiple entities
- Highly reliable, detail-oriented, and responsive
- Excellent written and verbal communication skills
- Prior experience supporting Australian businesses or healthcare teams is highly regarded.
Benefits
- Great team culture and strong support from leadership
- Long-term opportunity with an established and growing Australian healthcare provider
- Work remotely from anywhere in the Philippines
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