• Own and evolve hybrid infrastructure across AWS, Azure, GCP, and on-prem environments • Manage VMware and Windows Server infrastructure including backups, DR readiness, and lifecycle management • Implement infrastructure-as-code, CI/CD pipelines, and standardized deployment practices • Establish monitoring, alerting, and proactive log analysis • Design and test disaster recovery and business continuity procedures • Support ISO, SOC 2, PCI-DSS, and customer security requirements • Manage identity, MFA, access controls, credential rotation, and audit readiness • Partner with Dura shared services on centralized tooling such as SIEM • Create runbooks, document tribal knowledge, and cross-train team members

• Ensure high availability, scalability, and performance of production systems. • Implement and maintain SLIs, SLOs, and SLAs for critical services. • Conduct capacity planning and performance tuning. • Automate infrastructure provisioning using IaC tools such as Terraform and Terragrunt, ansible. • Develop automation to minimize manual operations and improve deployment workflows. • Build CI/CD pipelines to support rapid and reliable deployments. • Design and maintain monitoring, logging, and alerting systems (Datadog). • Participate in on-call rotations and lead incident response efforts. • Perform root-cause analysis and develop postmortems to prevent recurring issues. • Manage cloud infrastructure (AWS, Azure) and container orchestration platforms (Kubernetes, ECS). • Optimize system architecture for reliability and fault tolerance. • Implement best practices for security, networking, and service resilience. • Work closely with development teams to design reliable microservices and distributed systems. • Advocate for SRE principles and drive operational excellence across engineering teams. • Mentor engineers on reliability practices, tooling, and automation strategies.

• Support the full stack of Public Cloud, Private Cloud and hosted web-based applications • Customer centric focused driving a commitment towards preventing recurring problems and enhance support processes • Manage the operations and stability of the environments in accordance with established procedures and best practices • Contribute to continuous improvement within those processes and procedures • Drive incidents to resolution • Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications

• Bridge the gap between development and operations • Ensure systems are reliable, scalable, and performing optimally • Work in a dynamic L4 Support environment • Design, implement, and maintain infrastructure automation using Python/Bash scripting and infrastructure-as-code tools • Manage and optimize Kubernetes clusters and containerized applications in Linux environments • Create and enhance monitoring systems for high availability and performance • Develop automated solutions for incident response, capacity planning, and system recovery • Collaborate with development teams to improve application reliability and scalability • Participate in on-call rotations for L4 support