• Ensure high availability, scalability, and performance of production systems. • Implement and maintain SLIs, SLOs, and SLAs for critical services. • Conduct capacity planning and performance tuning. • Automate infrastructure provisioning using IaC tools such as Terraform and Terragrunt, ansible. • Develop automation to minimize manual operations and improve deployment workflows. • Build CI/CD pipelines to support rapid and reliable deployments. • Design and maintain monitoring, logging, and alerting systems (Datadog). • Participate in on-call rotations and lead incident response efforts. • Perform root-cause analysis and develop postmortems to prevent recurring issues. • Manage cloud infrastructure (AWS, Azure) and container orchestration platforms (Kubernetes, ECS). • Optimize system architecture for reliability and fault tolerance. • Implement best practices for security, networking, and service resilience. • Work closely with development teams to design reliable microservices and distributed systems. • Advocate for SRE principles and drive operational excellence across engineering teams. • Mentor engineers on reliability practices, tooling, and automation strategies.

• Support the full stack of Public Cloud, Private Cloud and hosted web-based applications • Customer centric focused driving a commitment towards preventing recurring problems and enhance support processes • Manage the operations and stability of the environments in accordance with established procedures and best practices • Contribute to continuous improvement within those processes and procedures • Drive incidents to resolution • Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications

• Bridge the gap between development and operations • Ensure systems are reliable, scalable, and performing optimally • Work in a dynamic L4 Support environment • Design, implement, and maintain infrastructure automation using Python/Bash scripting and infrastructure-as-code tools • Manage and optimize Kubernetes clusters and containerized applications in Linux environments • Create and enhance monitoring systems for high availability and performance • Develop automated solutions for incident response, capacity planning, and system recovery • Collaborate with development teams to improve application reliability and scalability • Participate in on-call rotations for L4 support

Role Description CommIT Enterprises, Inc. is seeking a Customer Support DevSecOps Engineer to join the team in Charleston, SC - can also be remote! This role blends hands-on DevSecOps engineering with direct customer support, audit readiness, and operational troubleshooting. The engineer will collaborate closely with software developers, system administrators, and cybersecurity teams to deploy, secure, and sustain enterprise applications and infrastructure. This position includes responsibility for proactive customer systems and audit support and participation in an after-hours on-call rotation to support customer needs. Candidates with Appian or MarkLogic subject-matter expertise are strongly preferred due to the technologies used across our customer environments. Responsibilities - Collaborate with engineering teams to enhance tools, systems, pipelines, and security posture. - Provide customer-facing support for troubleshooting, incident response, and operational issues. - Perform Linux server administration and system hardening. - Support network infrastructure components including BigIP F5, VPNs, firewalls, TCP/IP, DNS, and SFTP. - Manage and optimize cloud infrastructure in AWS (EC2, VPC, Lambda, S3, EFS, ECR/ECS, Route53, IAM, RDS, Autoscaling, CloudTrail, CloudWatch, etc.). - Build, maintain, and troubleshoot CI/CD pipelines using Jenkins, Git, Artifactory, Xray, Jira, and SonarQube. - Write, debug, and maintain code across compiled and scripted languages. - Implement and maintain Infrastructure-as-Code using Terraform. - Automate manual operational tasks using scripting and DevOps tooling. - Conduct system testing for security, performance, and availability. - Develop and maintain documentation for design, troubleshooting, and audit readiness. - Implement security controls aligned with DoD, NIST, and industry best practices. - Participate in an after-hours on-call rotation to support customer environments. - Provide audit support, including generating artifacts, evidence, and compliance documentation. - Serve as an SME for Appian or MarkLogic, supporting application deployments, troubleshooting, and customer inquiries. Qualifications - Master’s degree with 6 years of experience (or bachelor’s with 8 years of experience) in Electrical/Electronics Engineering, Computer Science, Software Engineering, Computer Engineering, Mathematics or related IT discipline. - Degree may be substituted with additional relevant industry experience and/or industry accepted training and certification. - Responsible for developing the DevSecOps and Continuous Integration / Continuous Delivery (CI/CD) architecture of small systems or subsystems of larger system. - Select tools, technologies, and methodologies that support automated build, deploy, operation, and monitoring of systems. - Coordinates across cross-functional teams to remove impediments to CI/CD in order to accelerate capability delivery and increase the quality and reliability of operational system. - Ultimately responsible for the DevSecOps architecture of the sub-system. Preferred Skills - Appian or MarkLogic SME experience. - Experience supporting DoD or federal enterprise systems. - Familiarity with audit frameworks (RMF, NIST 80053, CMMC, etc.). - Strong customer service and communication skills. - Experience with automated testing, containerization, or Zero Trust architectures. Security Requirements - Secret Clearance with the ability to obtain a T5. - Security+ CE. Equal Opportunity Employer CommIT Enterprises, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.