• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of LC, GC, GC-MS • Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure • Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations • Proactively identify potential risks and performance limitations before they impact customer operations • Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures • Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D • Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards • Share expertise by delivering technical training, workshops or mentoring for colleagues and customers • Support key or high-volume customers, including calibration and qualification activities when required

• Provide certain support for certain issues to customer online or offline. • Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need. • Following RMA in CRM and record the returns to customer in on-line list. • Service Planning for next week, need plan for more visiting to customer side for service. • Weekly meeting to review about issues and RMA following within team and cooperation. • One basic Monthly report about the main work. • Need to follow the related task list of call center project by time line. • Normal customer visiting and good communication. • Certain feedback or analysis report. • Keep good communication and relationship with customers for customer satisfaction. • Make some certain training for customers about products or Ananda link. • Service process review together to make more efficient. • Support visiting customers for some certain other support, like supporting business.

• The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary. • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. • Performs software and hardware installations. • Performs all safety checks on equipment. • Educates customers on equipment and instructs on proper operation. • Manages resolution of customer issues, including order and installation of replacements parts as necessary. • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. • Provides written reports on a regular basis to the Service Manager.

• Enable Precision Care by providing USCAN Region-based technical advisory support to GE HealthCare Field Engineers • Key linkage between Region technical performance and USCAN Technical Support • Oversee systemic process of field response to proactive, system-generated alerts • Provide feedback on remote technical support to customers • Utilize remote tools to drive service effectiveness • Support Field Engineers utilizing innovative technology solutions to improve productivity and quality • Engage with Service of Tomorrow strategy deployment • Support Region cost-to-serve outliers program by investigating system historical performance