• Provide certain support for certain issues to customer online or offline. • Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need. • Following RMA in CRM and record the returns to customer in on-line list. • Service Planning for next week, need plan for more visiting to customer side for service. • Weekly meeting to review about issues and RMA following within team and cooperation. • One basic Monthly report about the main work. • Need to follow the related task list of call center project by time line. • Normal customer visiting and good communication. • Certain feedback or analysis report. • Keep good communication and relationship with customers for customer satisfaction. • Make some certain training for customers about products or Ananda link. • Service process review together to make more efficient. • Support visiting customers for some certain other support, like supporting business.

• The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary. • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. • Performs software and hardware installations. • Performs all safety checks on equipment. • Educates customers on equipment and instructs on proper operation. • Manages resolution of customer issues, including order and installation of replacements parts as necessary. • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. • Provides written reports on a regular basis to the Service Manager.

• Enable Precision Care by providing USCAN Region-based technical advisory support to GE HealthCare Field Engineers • Key linkage between Region technical performance and USCAN Technical Support • Oversee systemic process of field response to proactive, system-generated alerts • Provide feedback on remote technical support to customers • Utilize remote tools to drive service effectiveness • Support Field Engineers utilizing innovative technology solutions to improve productivity and quality • Engage with Service of Tomorrow strategy deployment • Support Region cost-to-serve outliers program by investigating system historical performance

• Key linkage between Region technical performance and USCAN Technical Support. • Oversee systemic process of field response to proactive, system-generated alerts. • Provide feedback on remote technical support to customers. • Utilize remote tools such as RSvP, SynerGE, “Gameplan”, CRU process to drive service effectiveness. • Support Field Engineers utilizing innovative technology solutions to drive productivity and quality. • Be part of an integrated “One Service” response team within the field to include regular on-site, face-to face engagement with team to support installations and customer escalations (CSOs) as appropriate. • Contribute knowledge and maintain the current KMS (Knowledge Management System). • Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required, including focus on material spend efficiency. • Act as change agent/field "expert" for these programs and monitor New Product Introduction product performance. • Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of installation, reliability, and serviceability. • Identify field process improvements that drive first call resolution excellence. • Support field-based technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel; fulfill role as Adjunct/Coach/Expert within a Region. • Engage with Service of Tomorrow strategy deployment. • Support Region cost-to-serve outliers program by investigating system historical performance and developing action plan to address root cause(s) identified with local teams.