• Develop professional relationships with clients • Guide clients through increasing online presence • Maintain customer relationships and promote services • Communicate effectively about services and their value • Manage accounts focusing on revenue growth and retention • Provide customer service and handle inquiries • Conduct monthly reporting calls with clients • Work with production team for client onboarding • Keep records of customer interactions and process accounts • Identify retention risk and provide solutions • Participate in educational opportunities

• Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion • Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding and integration • Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end • Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process • Support the design and implementation of onboarding workflows for new business customers • Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products • Work with product managers to define business requirements for onboarding and create user stories • Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

• Desenvolver, engajar e gerir o relacionamento com parceiros estratégicos • Identificar oportunidades de expansão e aquisição de novos lojistas via parceiros • Construir e escalar nossa estratégia de parcerias com agências especializadas em e-commerce • Conduzir apresentações, alinhamentos e reuniões comerciais com parceiros • Liderar negociações e estruturar modelos de parceria (comercial e go-to-market) • Gerenciar pipeline de oportunidades vindas de parceiros, acompanhando performance e resultados • Acompanhar métricas e indicadores de sucesso das parcerias • Criar e evoluir materiais, processos e documentações de suporte ao ecossistema • Atuar próximo aos times internos (comercial, produto, marketing) para maximizar impacto • Representar a empresa em eventos, reuniões externas e visitas a parceiros.

• Engage with multiple customers in SMB to build a stronger partnership between their business and Deputy • Own the relationship with key decision makers to drive primarily expansion and upsell conversations • Use data and work closely with Customer Success Managers to identify trends with accounts and strategic growth opportunities • Drive higher levels of adoption for customers who are underutilising the Deputy solution • Maintain a thorough understanding of a customer’s business needs • Generate and manage a sales funnel of expansion opportunities and work closely with legal, sales and marketing on commercial aspects of partnerships where needed • Be proactive about flagging customer risk, issues and threats • Maintain knowledge of trends in workforce management, and time & attendance industry • Continuously analyse and deliver feedback to leadership teams and participate in process improvements as well as optimisation of existing procedures