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Rain logo
Rain

The Corporate Card for Web3

Account Manager

Location

Singapore

Posted

78 days ago

Salary

$61.9K - $81.8K / year

Seniority

Mid Level

Bachelor Degree2 yrs expChineseEnglishSQL

Job Description

Account Manager

Rain

• Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion • Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding and integration • Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end • Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process • Support the design and implementation of onboarding workflows for new business customers • Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products • Work with product managers to define business requirements for onboarding and create user stories • Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

Job Requirements

  • Bachelor's degree in Business, Analytics, Economics, or a related field
  • 2-6+ years of experience in a customer success or similar role, preferably at a B2B company
  • Strong analytical and problem-solving skills, with the ability to work with complex data sets
  • Experience with product analytics tools
  • Excellent communication skills and ability to work cross-functionally with diverse teams
  • Ability to work independently and take ownership of tasks while collaborating with team members
  • Fluent in Mandarin
  • Nice to have, but not mandatory: Experience in the financial services or credit card industry.
  • Familiarity with SQL and other data query tools.
  • Knowledge of customer onboarding best practices in a tech-driven environment.

Benefits

  • Unlimited time off
  • Flexible working
  • Easy to access benefits
  • Retirement goals
  • Equity plan
  • Rain Cards
  • Health and Wellness
  • Team summits

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