• Respond to client inquiries and internal requests by identifying client concerns, researching issues and troubleshooting • Anticipate and proactively take charge of difficult situations to deliver industry leading customer service at every stage in the customer experience • Implement strategy to grow business of the assigned client list by introducing new products, improvements in quality, and marketing efforts • Support key clients and potential new client events in the local market • Establish relationships with chefs, managers, and hospitality staff to develop your network • Communicate in a kind and professional manner during every interaction with clients • Assist with onboarding of new clients by providing comprehensive in-person hands-on training • Train baristas, service staff, and management on brewing techniques, extraction theory, hospitality professionalism, and equipment troubleshooting • Conduct routine visits of clients to assess coffee quality, equipment needs and make recommendations for improvement

• The Director of Strategic Partnerships will be responsible for a specific portfolio of client accounts. • Identify and align with the goals of current business partners. • Create customized solutions based on strategic considerations. • Communicate the advantages of Aramark to portfolio clients. • Cultivate relationships to retain business from existing accounts and expand services. • Lead client engagement planning and execution in collaboration with teams. • Utilize CRM tools, perform client health assessments, and drive sales objectives.

• Design and implement strategies/action plans to drive client growth • Analyze client data and market trends to identify opportunities for expansion • Work closely with clients and internal account leadership to develop tailored solutions • Establish and nurture strategic relationships with key stakeholders • Continuously assess client needs and market dynamics to identify upselling opportunities • Leverage data analytics to gain insights into client behavior and performance • Collaborate with sales, marketing, and operations teams

Title: Account Manager Location: Washington, DC; Maryland; Virginia Job Description: Please note that candidates must currently live in the following states; DC, Virginia or Maryland Join Civis Analytics as an Account Manager and become a key player in growing our book of business. We're looking for someone who is passionate, proactive, and ready to build, maintain, and grow effective long-term relationships with our clients. In this role, you’ll have the opportunity to work with Civis’ clients to understand their business initiatives and challenges, enabling clients to derive value through the use of Civis’ customer analytics and data science software and solutions. Salary: $90,000 What You’ll Do - Be the Go-To Client Partner: Manage a limited group of large accounts and achieve revenue targets by securing renewals and increasing revenue spend per account. - Develop Account Plans: Create partner-specific account plans that deliver against goals and objectives, identify key risks, and lay out a path towards future growth opportunities. - Educate and Engage: Educate and engage customer and partner contacts by using relevant data and other tactics to ensure the customer is getting maximum value from their partnership with Civis. - Create Demand: Create demand for Civis’ products and services by developing trusted advisor relationships with key customer stakeholders, resellers, and partners; and by providing consistent updates and information about new products and capabilities. - Maintain Engagement Cadence: Establish and maintain a regular and organized cadence of engagement with customers, resellers, and partners to understand their needs, drive value with Civis’ products, deepen existing and develop new relationships, and link them to Civis’ product and future opportunities. - Forecast and Track: Forecast and accurately track account activity through the stages of the sales process in our Customer Relationship Management (CRM) system. - Maintain Product Understanding: Maintain a strong understanding of Civis’s offerings and services and proactively identify solutions and opportunities that address key needs. - Support new customer sales: Assist the sales team with proposal coordination, contract routing, and CRM data hygiene to keep new deals moving efficiently. What We’re Looking For (Minimum Qualifications) - 4-5 years experience in Account Management with public sector or non-profit customers, preferably focusing on upsells and renewals of accounts. - Knowledge and experience with Software-as-a-Service (SaaS). - Highly organized self-starter who is able to prioritize in a high-demand environment. - Excellent presentation, verbal, and writing skills are required. - Experience or familiarity with Salesforce and/or other CRM systems. - Experience and familiarity with analytics and its applications within organizations. Bonus Points - Experience with Civis Platform You Should Apply If: - You’re excited about growing client relationships in a growing company. - You love helping clients and solving problems. - You’re customer-focused and enjoy helping others succeed. You Should Not Apply If: - You prefer working in a large team environment. - You need help prioritizing tasks and require significant guidance.