• The Director of Strategic Partnerships will be responsible for a specific portfolio of client accounts. • Identify and align with the goals of current business partners. • Create customized solutions based on strategic considerations. • Communicate the advantages of Aramark to portfolio clients. • Cultivate relationships to retain business from existing accounts and expand services. • Lead client engagement planning and execution in collaboration with teams. • Utilize CRM tools, perform client health assessments, and drive sales objectives.

• Design and implement strategies/action plans to drive client growth • Analyze client data and market trends to identify opportunities for expansion • Work closely with clients and internal account leadership to develop tailored solutions • Establish and nurture strategic relationships with key stakeholders • Continuously assess client needs and market dynamics to identify upselling opportunities • Leverage data analytics to gain insights into client behavior and performance • Collaborate with sales, marketing, and operations teams

Title: Account Manager Location: Washington, DC; Maryland; Virginia Job Description: Please note that candidates must currently live in the following states; DC, Virginia or Maryland Join Civis Analytics as an Account Manager and become a key player in growing our book of business. We're looking for someone who is passionate, proactive, and ready to build, maintain, and grow effective long-term relationships with our clients. In this role, you’ll have the opportunity to work with Civis’ clients to understand their business initiatives and challenges, enabling clients to derive value through the use of Civis’ customer analytics and data science software and solutions. Salary: $90,000 What You’ll Do - Be the Go-To Client Partner: Manage a limited group of large accounts and achieve revenue targets by securing renewals and increasing revenue spend per account. - Develop Account Plans: Create partner-specific account plans that deliver against goals and objectives, identify key risks, and lay out a path towards future growth opportunities. - Educate and Engage: Educate and engage customer and partner contacts by using relevant data and other tactics to ensure the customer is getting maximum value from their partnership with Civis. - Create Demand: Create demand for Civis’ products and services by developing trusted advisor relationships with key customer stakeholders, resellers, and partners; and by providing consistent updates and information about new products and capabilities. - Maintain Engagement Cadence: Establish and maintain a regular and organized cadence of engagement with customers, resellers, and partners to understand their needs, drive value with Civis’ products, deepen existing and develop new relationships, and link them to Civis’ product and future opportunities. - Forecast and Track: Forecast and accurately track account activity through the stages of the sales process in our Customer Relationship Management (CRM) system. - Maintain Product Understanding: Maintain a strong understanding of Civis’s offerings and services and proactively identify solutions and opportunities that address key needs. - Support new customer sales: Assist the sales team with proposal coordination, contract routing, and CRM data hygiene to keep new deals moving efficiently. What We’re Looking For (Minimum Qualifications) - 4-5 years experience in Account Management with public sector or non-profit customers, preferably focusing on upsells and renewals of accounts. - Knowledge and experience with Software-as-a-Service (SaaS). - Highly organized self-starter who is able to prioritize in a high-demand environment. - Excellent presentation, verbal, and writing skills are required. - Experience or familiarity with Salesforce and/or other CRM systems. - Experience and familiarity with analytics and its applications within organizations. Bonus Points - Experience with Civis Platform You Should Apply If: - You’re excited about growing client relationships in a growing company. - You love helping clients and solving problems. - You’re customer-focused and enjoy helping others succeed. You Should Not Apply If: - You prefer working in a large team environment. - You need help prioritizing tasks and require significant guidance.

Title: Account Solutions Manager Location: FORT WAYNE Indiana US Department: 0.25 Job Description: Description: Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment. Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work. This position is for U if you are a proactive, solution-oriented person, with high integrity, a knack for leadership, and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40 hrs/wk, with a schedule of: Mon-Fri: 8:00am-5:00pm Role Responsible for the daily oversight of Account Solutions activities, including specialized areas such as bankruptcies, foreclosures and charged-off accounts, ensuring all processes comply with credit union policies and regulatory requirements. Assists in developing and implementing collection and loss mitigation procedures, monitors departmental performance, and manages day-to-day operations to support the credit union’s goals and objectives. Major Duties and Responsibilities 50% Directs the Account Solutions team in managing negative accounts and specialized areas to ensure the credit union achieves established goals and objectives related to loss mitigation and member account recovery. Oversees the quality, accuracy, and timeliness of all processes within the department, taking proactive action to resolve issues and improve performance. Additionally, monitors incoming communications from branches and Member Support, ensuring all inquiries and Podium text messages are responded to promptly, accurately, and in alignment with the credit union’s service standards. 35% Handles all aspects of bankruptcies, including account review and follow-up; analyzes and responds to credit bureau disputes; prepares and maintains payment arrangements on charged-off accounts; files estate claims for deceased members; and reviews and processes settlement proposals in accordance with credit union policies and regulatory requirements. Keeps management apprised of all critical issues. 10% Acts as primary backup for Account Solutions Clerk. Performs other duties as assigned. 5% Processes monthly charge offs and sends appropriate notices. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union. Requirements: Knowledge and Skills Experience Two to Five years of similar or related experience, including time spent in preparatory positions. Interpersonal Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 4-6 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled private office with minimal noise. This position has the ability to do work remotely. Mental and/or Emotional Requirements Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.