• Lead program integration across scope, schedule, budget, and risk, maintaining meticulous structure and documentation. • Serve as the primary liaison to the VHA VFMP executive team, ensuring consistent communication and trusted client relationships. • Drive proactive decision making, identifying issues early and implementing mitigation strategies. • Oversee performance of project teams and ensure contract compliance. • Facilitate governance, reporting, and executive level presentations.

• This role is responsible for designing and executing strategic experiments to develop sustainable cost recovery models for USDR, working closely with program teams to discover which services governments value enough to pay for and what pricing models work within government constraints. • Research and design cost recovery experiments (35%) • Partner with COO and program directors to identify USDR services with highest potential for cost recovery • Work with program staff to design partner research protocols and interview guides that test hypotheses about willingness to pay, procurement constraints, and perceived value • Conduct discovery conversations with government partners about budget availability, procurement processes, value perception for different USDR services, leading pricing discussions while maintaining trust and honoring existing relationships • Synthesize insights from experiment conversations across multiple programs to identify patterns, refine approaches, and inform strategic direction • Collaborate with program teams to audit existing USDR services and categorize by cost recovery potential, government procurement feasibility, and mission alignment • Monitor government funding trends, procurement policy changes, and peer organization approaches to inform USDR's strategy • Design and manage cost recovery experiments, testing different services, pricing models, and target audiences within government contexts • Set prioritization and sequencing for cost recovery experimentation across program teams, balancing learning goals, cost recovery potential, and organizational capacity • Create and maintain a learning roadmap outlining key questions, hypotheses, and sequenced experiments needed to reach sustainable cost recovery models, iterating rapidly and embracing learning from failure • Collaborate with program teams in executing cost recovery experiments (30%) • Work with program teams who have deep partner context to identify which government partners are appropriate for specific cost recovery experiments and set prioritization criteria for experiment selection. Program teams bring knowledge of partner needs and constraints; you bring experimentation methodology, project management, and financial expertise • Design partner/program-specific experiment protocols, conversation guides, and research questions that will be deployed in partner conversations • Attend and/or lead cost recovery experiment conversations with government partners, with program staff facilitating introductions and providing relationship context • Analyze results and provide strategic recommendations (20%) • Analyze experiment results and develop strategic recommendations in support of USDR's long-range financial sustainability • Build financial models to project cost recovery potential, cost structures, and sustainability scenarios for different services • Track and report on cost recovery experiments, learnings, and financial impact • Partner with COO to set strategic direction for cost recovery based on experiment learnings and market insights • Develop go-to-market strategies and infrastructure (15%) • Develop infrastructure enabling programs to run cost recovery experiments, including pricing frameworks, success metrics, and decision criteria • Create clear frameworks and collateral that help government partners understand fee-based services and design pricing structures that work within government procurement thresholds and budget processes • Build repeatable processes for scoping, pricing, and contracting paid engagements, including lead qualification criteria and pipeline management • Partner with Marketing team to develop messaging that positions paid services appropriately.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position: Program Manager Reporting to: Senior Program Manager Location: U.S. Remote Date: December 2025 Position Overview The Program Manager is a key leadership role responsible for driving and executing complex technical and business programs across the organization. This position oversees all phases of program delivery, from planning and execution to reporting and closure, ensuring alignment with strategic objectives, deadlines, and budgets. The Program Manager leads cross-functional teams, manages risks, and fosters a culture of continuous improvement and accountability. This individual will work closely with senior management, cross functional project team members, and other Program Managers to steer the projects and functional departments toward achieving intended technical and commercial results. The ideal candidate will demonstrate exemplary leadership skills, a positive attitude, strong organizational and teamwork skills, attention to details, and a positive sense of urgency. Additionally, they will have proven self-directed project management skills and experience with project and product lifecycle activities. Responsibilities · Lead, prioritize, and deliver moderate to large-scale projects, ensuring all objectives are met on time and within budget. · Make informed decisions independently and collaboratively, balancing technical, business, and strategic priorities. · Provide technical guidance and risk management, proactively identifying and resolving issues with urgency. · Facilitate effective communication and collaboration among diverse, cross-functional teams. · Monitor project performance using established tools and methodologies, reporting progress and corrective actions to stakeholders and executive management. · Champion product lifecycle and process development, driving adoption and continuous improvement across the organization. · Ensure project phase approvals meet defined criteria and organizational standards. · Coordinate documentation and communication between departments, customers, and leadership for high-impact, strategic projects. · Prepare and distribute project communications, including meeting minutes, schedules, and playbooks. · Set and manage expectations, priorities, and urgency for all stakeholders. · Provide timely, transparent updates on project status and progress to management. Competencies · Proven skills in project/program planning, execution, and management. · Strong collaboration, facilitation, and interpersonal skills. · Excellent verbal and written communication and presentation abilities. · Experience with project management software and MS Office tools. · Effective prioritization, time management, and attention to detail. · Demonstrated success in cross-functional leadership roles. · Hands-on leadership style and proactive problem-solving. · Ability to manage multiple tasks and deadlines in a dynamic environment. · Analytical and structured decision-making skills. Qualifications Preferred Qualifications · PMP Certification · Graduate Degree · Lean / Six Sigma #LI-REMOTE #C&D if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry.  Wilshire will take the time to get know you and your employment history.  We will then place you in a role that will lead to a path of career success. About The Wilshire Group The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability. Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table. Senior Epic Access Lead (MyChart, Scheduling & Patient Payments) Classification: Contract (W2 Contract) Duration: 6+ Months Compensation: $90.00 per hour Location: Remote with potential client-site travel Position Charge (Role Mandate) The Senior Epic Access Lead is charged with leading patient access strategy, system optimization, and operational transformation initiatives for Wilshire healthcare clients. This role owns the design, configuration, and performance outcomes of Epic MyChart, Scheduling, Registration, and Patient Payment workflows. Operating as a senior consultant and trusted advisor, this individual leads complex engagements independently, influences executive decision-making, and ensures technology solutions measurably improve access, patient experience, and revenue capture. This is a leadership and solution ownership role — not task-based analyst support. Scope of Authority & Accountability This role is charged with: Leading Epic Access module strategy and optimization across engagements Designing end-to-end patient access workflows and system configurations Making build, workflow, and best-practice decisions within Epic Serving as primary client-facing expert for access operations Driving project milestones and deliverables autonomously Mentoring analysts and junior consultants Ensuring measurable improvements in scheduling efficiency, portal adoption, and point-of-service collections Key Responsibilities Strategic Access Leadership Assess current-state patient access operations and identify improvement opportunities Develop future-state workflow designs aligned to industry best practices Advise client executives on scheduling strategy, digital access, and revenue integrity Align system configuration with operational and financial goals Epic System Build & Optimization Lead design, build, testing, and go-live for: MyChart (patient portal & self-service tools) Cadence/Scheduling Registration/ADT Patient Payments/Point-of-Service collections Configure rules, templates, workflows, and integrations Support upgrades, enhancements, and new functionality rollouts Troubleshoot complex access or payment system issues Project & Engagement Leadership Develop project plans and manage deliverables Facilitate requirements sessions and workflow design workshops Required Qualifications (Must Have) Epic Experience 5–8+ years hands-on Epic Access or Revenue Cycle experience Multiple full-cycle Epic implementations or optimizations Deep knowledge of front-end hospital or ambulatory access operations Demonstrated leadership of patient access transformation initiatives Certifications (Required) Active Epic certification(s) in one or more of: Epic MyChart Epic Cadence (Scheduling) Epic Prelude/ADT (Registration) Epic Grand Central Epic Resolute Patient Payments / Revenue Cycle front-end (Must maintain current certification status) Professional Skills Senior-level consulting or project leadership experience Strong workflow analysis and system design skills Executive-level communication and facilitation abilities Ability to work independently with minimal oversight Experience leading cross-functional teams Preferred Qualifications Multiple Epic certifications Healthcare IT consulting experience Experience with digital front door strategies Knowledge of eligibility, authorizations, and denial prevention Experience supporting multi-site health systems Core Competencies Strategic thinking Operational excellence Client partnership Independent judgment Problem-solving Change leadership Accountability Wilshire is honored that you have taken the time to review/apply to our open position.  We will now take the time to review your experience and be in touch with you soon.