Ansible Government Solutions

• Process and submit new prescription requests and medication renewal requests, including controlled substances, using approved VA protocols. • Answer telephone calls from Veterans, physicians, and healthcare professionals regarding prescriptions and medication questions. • Review prescription profiles and provide status updates on medications within technician scope. • Document patient and staff interactions in CPRS and other VA systems as required. • Respond to questions regarding expired, discontinued, deleted, or unavailable medications and escalate clinical issues to pharmacists. • Verify patient identity prior to discussing protected health information. • Manage inbound calls while meeting national productivity and quality metrics. • Provide professional customer service to Veterans, staff, and external customers. • Operate phone systems efficiently, including transferring calls and placing callers on hold when appropriate. • Follow Pharmacy Contact Center scripts and workflows. • Resolve Veteran concerns at the first point of contact whenever possible. • Seek guidance from team leads, pharmacists, or supervisors for unusual or complex issues. • Maintain access and compliance with VA electronic health record systems and security requirements. • Maintain national pharmacy technician certification throughout employment. • Complete additional duties as assigned.

• Design, develop, test, implement, and maintain enterprise applications supporting SCPO programs and initiatives • Convert legacy Excel-based budget management tools into Power Platform solutions utilizing Dataverse, Power Apps, Power Automate, Power BI, and SharePoint • Develop workflow automation solutions that improve operational efficiency and business processes • Develop application integrations with authorized VA systems, including Oracle Health, VistA, CPRS, CDW, AACS, FMS, iFAMS, IFCAP, and VSSC • Utilize SQL and relational database platforms to support application development and reporting requirements • Create application architecture diagrams, data flow maps, technical designs, and system documentation • Implement role-based access controls, security features, audit capabilities, and data integrity controls • Develop and maintain production and sandbox environments for testing and quality assurance • Create administrator guides, user documentation, training materials, and recorded training sessions • Support OI&T review processes and ensure compliance with VA architecture, cybersecurity, and interoperability standards • Provide ongoing application support, maintenance, enhancements, and knowledge transfer activities • Lead modernization of existing Microsoft Excel-based budget management tools into enterprise Power Platform applications • Design and implement funding request workflows, approval routing, budget tracking, and financial reporting capabilities • Configure automated interfaces with authorized VA financial systems and enterprise data sources • Develop capabilities supporting budget planning, fund distribution, commitments, obligations, expenditures, and available balance tracking

• Manage appointment scheduling for clinics/units and maintain calendars • Process consult intake, schedule appointments, and manage electronic waitlists • Review daily consults, recall lists, and communications for accuracy • Adjust appointments, locations, and providers to maintain clinic access and coverage • Serve as first point of contact for patients, families, and staff • Answer phones, respond to inquiries, and resolve concerns • Provide courteous, professional, and timely service • Handle complaints and initiate resolution within required timelines (24–72 hours) • Collaborate with interdisciplinary healthcare teams (VA and community providers) • Support community care scheduling workflows and escalation processes • Assist patients in navigating care and making informed decisions • Input and maintain patient data in CPRS/EHR systems • Verify and update demographic and insurance information • Perform receptionist and clerical duties (messages, records, materials) • Support revenue processes by identifying insurance coverage • Maintain patient safety by verifying identity using required protocols

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults. • Provide general reception support in the Release of Information (ROI) offices at various medical centers. • Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB. • Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers. • Make outgoing and receive incoming phone calls. • Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems. • Review ambulance claims for eligibility and payment. • Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

• Provide on-site support for Oracle Health EHR go-live, stabilization, and adoption activities at VA medical centers • Partner with clinicians, informatics leaders, and operational teams to identify and resolve system issues, improve workflows, and optimize EHR utilization • Deliver end-user training and support the development of user guides, workflow documentation, and training materials • Recommend system configuration and workflow adjustments to align with VHA policies, clinical requirements, patient safety priorities, and operational needs • Gather and assess feedback from clinical users to evaluate system performance, usability, documentation practices, and opportunities for continuous improvement • Support implementation efforts in alignment with federal regulations, VA healthcare standards, and industry best practices • Troubleshoot issues that arise during go-live and coordinate closely with IT teams and stakeholders to drive timely resolution • Document workflows, issues, resolutions, risks, and lessons learned throughout the implementation process and prepare regular status updates • Promote effective communication and collaboration among VA stakeholders, VHA clinical teams, informatics staff, and project leadership • Contribute to change management, user adoption, and performance improvement efforts that support successful EHR integration into clinical operations

• Support and recommend VHA credentialing and privileging processes, including verification, documentation review, and compliance validation • Analyze workflows to identify gaps, inefficiencies, and risks in credentialing and DOW processes • Apply critical thinking to interpret policies and translate requirements into actionable improvements • Track credentialing and privileging activities with a high degree of accuracy and attention to detail • Maintain tracking tools, logs, and dashboards to monitor progress, risks, and compliance status • Ensure strong follow-through on action items, deliverables, and regulatory requirements • Support Delegation of Work (DOW) processes and ensure compliance with established standards • Develop and maintain SOPs, documentation, and audit-ready materials • Assist in continuous monitoring, quality assurance, and audit support activities • Coordinate with VHA program offices and stakeholders to ensure alignment and information flow • Identify and escalate risks, discrepancies, and compliance concerns with clear supporting analysis • Adapt to shifting priorities while maintaining accuracy, organization, and accountability. • Performs miscellaneous job-related duties as assigned.

• Assist in managing payroll operations for exempt and non-exempt employees across multiple states to ensure compliance with federal, state, and local payroll laws and regulations. • Work with employees to capture missing time entries and clarify any discrepancies. • Assist in reviewing and verifying time records for accuracy and completeness for weekly and bi-weekly payrolls. • Work with employees and clients to process prior pay period modifications and make timecard adjustments/corrections to support invoicing. • Process payroll exceptions including overpayments, off-cycle adjustments, etc. • Assist with processing PTO payouts, garnishments, bonuses, and any other supplemental pay. • Respond to employee-related payroll inquiries. • Assist in managing phone lines. • Other duties as assigned.

Overview The Consultant supports VHA’s mission by contributing to enterprise healthcare transformation initiatives aligned with leadership priorities. This role focuses on analysis, coordination, and execution support under the guidance of senior consultants and client leadership. The consultant works across program offices and field operations to support integrated solutions within evolving healthcare delivery environments. The work is fast-paced and often ambiguous, requiring adaptability, strong organization, and a willingness to learn as priorities shift in response to policy changes and emerging healthcare needs. Ansible is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own. Responsibilities: - Support senior consultants and client leaders in planning and executing healthcare transformation initiatives - Assist with project management activities including scheduling, tracking actions, and managing deliverables - Conduct research, data analysis, and stakeholder coordination to inform decision-making - Help develop executive-ready briefings, presentations, and decision support materials - Coordinate with VHA program offices and field teams to support alignment and information flow - Track risks, issues, and dependencies and escalate as appropriate - Adapt to shifting priorities and provide responsive support to program and project teams Qualifications: - 3 to 5 years of experience in consulting, healthcare, or federal programs - Bachelor’s degree required, master’s degree a plus - Exposure to project or program management methodologies; certifications a plus but not required - Proficiency in MS Office (Excel, PowerPoint, Word, Teams) - Experience supporting federal healthcare or VHA initiatives preferred - Strong organizational and analytical skills with attention to detail - Clear written and verbal communication skills - Proactive, dependable, and comfortable working in a team-based environment All candidates must be able to: - Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift - Lift up to 50 lbs from floor to waist - Lift up to 20 lbs - Carry up to 40 lbs a reasonable distance - Push/pull with 30 lbs of force All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Overview The Senior Consultant supports VHA’s mission to plan, engineer, and implement enterprise healthcare transformation initiatives aligned with the VA Secretary and Undersecretary’s priorities. The consultant collaborates across VHA program offices and field operations to define shared goals, manage competing priorities, and deliver integrated solutions within optimized platforms of care delivery. This role requires an agile approach to leading multiple, concurrent initiatives aligned with priorities that evolve in response to the needs of VHA and Veterans. Much of the work is complex, fast-moving, and ambiguous, frequently driven by emerging healthcare priorities, policy changes, and Presidential or Congressional mandates. Ansible is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own. Responsibilities - Serve as a trusted advisor to client leadership and VHA stakeholders, providing practical, mission-focused support - Plan, manage, and execute enterprise-level healthcare transformation initiatives from concept through implementation - Lead and contribute to multiple concurrent projects, rapidly establishing structure, scope, and execution plans - Coordinate across VHA program offices, field operations, and external partners to align goals, manage dependencies, and drive decisions - Apply program management, industrial engineering, and healthcare systems engineering principles to design safe, comprehensive, and efficient solutions - Deliver enterprise program and project management services, often driven by legislation, policy changes, and executive direction - Identify and manage risks, resource constraints, and budget considerations across competing priorities - Produce high-quality, executive-ready deliverables that inform decisions and advance mission outcomes - Adapt quickly as priorities shift, providing concierge-level support to leadership and program teams Qualifications - 5 to 10 years of experience in management consulting, healthcare transformation, or federal health programs - Bachelor’s degree required; master’s degree preferred - Preferred certifications include PMP, Prosci, Lean, and Human-Centered Design, or similar - MS Office Suite (Excel, PowerPoint, Word, Teams) at an advanced level - Demonstrated experience supporting Veterans Health Administration or federal healthcare initiatives strongly preferred - Strong program and project management capability with experience leading complex, multi-stakeholder efforts - Ability to synthesize complex information into clear, actionable recommendations - Excellent written and verbal communication skills, including comfort engaging senior government leaders - Highly organized, systematic, and proactive with strong follow-through - A roll up your sleeves doer who delivers without needing constant direction - Strong communication and problem solving skills. - Strong customer service acumen - Trusted executive-level advisory expertise - Coordinate across VHA program offices, field operations, and executive leadership - Facilitate stakeholder alignment and consensus building - Produce high-quality briefings, decision papers, and presentations for senior leaders All candidates must be able to: - Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift - Lift up to 50 lbs from floor to waist - Lift up to 20 lbs - Carry up to 40 lbs a reasonable distance - Push/pull with 30 lbs of force All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Overview Ansible Government Solutions, LLC (Ansible) is seeking a full-time Compliance & Credentialing Specialist. This work-from-home position is responsible for carrying out various day-to-day responsibilities that support the team with credentialing and compliance initiatives. This individual will evaluate, analyze, and coordinate all aspects of the credentialing process for healthcare providers. They will also help to lead all aspects of the security and background check processes with candidates via remote correspondence. We strongly desire previous experience navigating federal background investigation requirements, and particularly the requirements of the Department of Veterans Affairs. Ansible is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own. Responsibilities - Coordinates and reviews provider files for completeness, accuracy, and compliance with federal, state, and facility regulations, guidelines, policies, and standards. - Monitors provider files to ensure completeness and accuracy. - Conducts research on updated state and federal regulations and policies. - Coordinates and reviews provider security and background check documents for completeness, accuracy, and compliance with federal, state, and facility regulations, guidelines, policies, and standards. - Prepares, issues, electronically tracks and follows-up on appropriate verifications with providers as related to the security process. - Prepares and provides information to internal and external customers, as appropriate. - Enters, updates, and maintains data from provider files into credentialing database in accordance with internal policies and procedures. - Prepares, issues, electronically tracks and follows-up on appropriate verifications with providers. - Participates in the development and implementation of process improvements related to credentialing and compliance. - Prepares and analyzes reports and data and can clearly communicate findings and results. - Communicates clearly with providers and their liaisons to provide timely responses upon request on day-to-day credentialing and privileging matters that arise. - Supports multiple team members and projects simultaneously and prioritizes in a fast-paced environment. - Performs miscellaneous job-related duties as assigned. Qualifications - Must have a minimum of 5 years of credentialing experience. - Bachelor’s or associate degree preferred. - Prior government contracting experience strongly preferred. - Eligible to work in the United States. - Highly developed oral and written communication skills. - Highly organized and strong time management skills. - Must be extremely detail oriented and able to multitask. - Ability to handle confidential information in a professional manner. All candidates must be able to: - Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift - Lift up to 50 lbs from floor to waist - Lift up to 20 lbs - Carry up to 40 lbs a reasonable distance - Push/pull with 30 lbs of force All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.