It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position: Program Manager Reporting to: Senior Program Manager Location: U.S. Remote Date: December 2025 Position Overview The Program Manager is a key leadership role responsible for driving and executing complex technical and business programs across the organization. This position oversees all phases of program delivery, from planning and execution to reporting and closure, ensuring alignment with strategic objectives, deadlines, and budgets. The Program Manager leads cross-functional teams, manages risks, and fosters a culture of continuous improvement and accountability. This individual will work closely with senior management, cross functional project team members, and other Program Managers to steer the projects and functional departments toward achieving intended technical and commercial results. The ideal candidate will demonstrate exemplary leadership skills, a positive attitude, strong organizational and teamwork skills, attention to details, and a positive sense of urgency. Additionally, they will have proven self-directed project management skills and experience with project and product lifecycle activities. Responsibilities · Lead, prioritize, and deliver moderate to large-scale projects, ensuring all objectives are met on time and within budget. · Make informed decisions independently and collaboratively, balancing technical, business, and strategic priorities. · Provide technical guidance and risk management, proactively identifying and resolving issues with urgency. · Facilitate effective communication and collaboration among diverse, cross-functional teams. · Monitor project performance using established tools and methodologies, reporting progress and corrective actions to stakeholders and executive management. · Champion product lifecycle and process development, driving adoption and continuous improvement across the organization. · Ensure project phase approvals meet defined criteria and organizational standards. · Coordinate documentation and communication between departments, customers, and leadership for high-impact, strategic projects. · Prepare and distribute project communications, including meeting minutes, schedules, and playbooks. · Set and manage expectations, priorities, and urgency for all stakeholders. · Provide timely, transparent updates on project status and progress to management. Competencies · Proven skills in project/program planning, execution, and management. · Strong collaboration, facilitation, and interpersonal skills. · Excellent verbal and written communication and presentation abilities. · Experience with project management software and MS Office tools. · Effective prioritization, time management, and attention to detail. · Demonstrated success in cross-functional leadership roles. · Hands-on leadership style and proactive problem-solving. · Ability to manage multiple tasks and deadlines in a dynamic environment. · Analytical and structured decision-making skills. Qualifications Preferred Qualifications · PMP Certification · Graduate Degree · Lean / Six Sigma #LI-REMOTE #C&D if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry.  Wilshire will take the time to get know you and your employment history.  We will then place you in a role that will lead to a path of career success. About The Wilshire Group The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability. Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table. Senior Epic Access Lead (MyChart, Scheduling & Patient Payments) Classification: Contract (W2 Contract) Duration: 6+ Months Compensation: $90.00 per hour Location: Remote with potential client-site travel Position Charge (Role Mandate) The Senior Epic Access Lead is charged with leading patient access strategy, system optimization, and operational transformation initiatives for Wilshire healthcare clients. This role owns the design, configuration, and performance outcomes of Epic MyChart, Scheduling, Registration, and Patient Payment workflows. Operating as a senior consultant and trusted advisor, this individual leads complex engagements independently, influences executive decision-making, and ensures technology solutions measurably improve access, patient experience, and revenue capture. This is a leadership and solution ownership role — not task-based analyst support. Scope of Authority & Accountability This role is charged with: Leading Epic Access module strategy and optimization across engagements Designing end-to-end patient access workflows and system configurations Making build, workflow, and best-practice decisions within Epic Serving as primary client-facing expert for access operations Driving project milestones and deliverables autonomously Mentoring analysts and junior consultants Ensuring measurable improvements in scheduling efficiency, portal adoption, and point-of-service collections Key Responsibilities Strategic Access Leadership Assess current-state patient access operations and identify improvement opportunities Develop future-state workflow designs aligned to industry best practices Advise client executives on scheduling strategy, digital access, and revenue integrity Align system configuration with operational and financial goals Epic System Build & Optimization Lead design, build, testing, and go-live for: MyChart (patient portal & self-service tools) Cadence/Scheduling Registration/ADT Patient Payments/Point-of-Service collections Configure rules, templates, workflows, and integrations Support upgrades, enhancements, and new functionality rollouts Troubleshoot complex access or payment system issues Project & Engagement Leadership Develop project plans and manage deliverables Facilitate requirements sessions and workflow design workshops Required Qualifications (Must Have) Epic Experience 5–8+ years hands-on Epic Access or Revenue Cycle experience Multiple full-cycle Epic implementations or optimizations Deep knowledge of front-end hospital or ambulatory access operations Demonstrated leadership of patient access transformation initiatives Certifications (Required) Active Epic certification(s) in one or more of: Epic MyChart Epic Cadence (Scheduling) Epic Prelude/ADT (Registration) Epic Grand Central Epic Resolute Patient Payments / Revenue Cycle front-end (Must maintain current certification status) Professional Skills Senior-level consulting or project leadership experience Strong workflow analysis and system design skills Executive-level communication and facilitation abilities Ability to work independently with minimal oversight Experience leading cross-functional teams Preferred Qualifications Multiple Epic certifications Healthcare IT consulting experience Experience with digital front door strategies Knowledge of eligibility, authorizations, and denial prevention Experience supporting multi-site health systems Core Competencies Strategic thinking Operational excellence Client partnership Independent judgment Problem-solving Change leadership Accountability Wilshire is honored that you have taken the time to review/apply to our open position.  We will now take the time to review your experience and be in touch with you soon.

• Support planning and execution for virtual and in-person programs (run-of-show, timelines, checklists). • Coordinate logistics and communications with speakers, facilitators, and participants. • Help prepare materials for sessions (agendas, participant packets, links, notes). • Draft and proofread participant emails, confirmations, reminders, and follow-ups. • Support onboarding workflows (registration, calendars, Zoom links, event FAQs). • Ensure participants have what they need and know what to expect. • Proofread and lightly edit program curricula, handouts, and supporting resources. • Maintain a clean internal library of program assets, templates, and recordings. • Capture session notes and convert them into usable internal documentation. • Build and send post-event surveys, track responses, and summarize results. • Maintain accurate rosters, attendance, and basic program metrics in spreadsheets or tracking tools. • Draft and proofread promotional copy for programs (email invites, short posts, landing page blurbs).

• Define and own the roadmap and prioritization of strategic projects and programs in alignment with business goals. • Translate product, operations, and clinical objectives into clear, executable initiatives with measurable outcomes. • Anticipate future scaling needs and proactively build operational infrastructure to support growth. • Lead, coach, and develop a team of Program Managers, fostering strong execution, accountability, and career growth. • Establish best practices, tools, and operating rhythms for program and project management excellence across Care Operations. • Create a culture of continuous improvement, ownership, and data-driven decision-making. • Provide oversight for high-impact, cross-functional initiatives spanning Coaching Operations, care models, new services, and operational pilots. • Ensure programs and projects are delivered on time, within scope, and with clear success metrics. • Identify risks, dependencies, and tradeoffs across the portfolio and drive resolution at the appropriate level. • Serve as a partner to leaders in Coaching, Product, Design, Analytics, and Clinical teams to align priorities and execution. • Act as an escalation point for complex stakeholder challenges, removing blockers and driving alignment. • Communicate project/program status, outcomes, and insights to senior leadership with clarity and credibility. • Champion process improvement efforts that enhance efficiency, quality, and member outcomes across Care Operations. • Lead large-scale change management efforts related to care model evolution, product launches, and new operational capabilities. • Ensure clear, consistent communication that cascades through all levels of the organization. • Partner with Analytics to define KPIs and success metrics for Care Ops initiatives. • Use data and insights to inform prioritization, investment decisions, and continuous optimization. • Hold teams accountable for delivering measurable, sustained impact.