• Customer Technical Support & Discovery • Support pre-sales technical discovery calls and site assessments • Evaluate customer AV and network environments using established frameworks • Identify infrastructure gaps and recommend solutions aligned with EverPass standards • Escalate complex architectural issues to the Senior Solutions Architect • Support onsite and remote deployments of EverPass hardware and software • Validate installation quality and infrastructure readiness • Troubleshoot AV signal flow, networking, and device configuration issues • Ensure deployments follow defined playbooks and standards • Assist with configuration and support of commercial AV systems, including matrix-based video environments • Understand and apply signal routing best practices in multi-display, multi-zone setups • Work within existing customer infrastructure to integrate EverPass effectively • Contribute to deployment playbooks and installation documentation • Provide clear instructions to installers and non-technical operators • Capture lessons learned from field deployments to improve standards and best practices • Support third-party installers during implementations • Help ensure installations meet EverPass quality expectations • Flag recurring issues or quality gaps to senior leadership

• optimising e-invoicing and global supply chains by planning, coordinating and technically implementing e-invoicing and EDI projects on our cloud platform • communicating worldwide with our partner companies, customers and their suppliers • acting as the interface between our customers, their ERP System and our SaaS platform • taking on new customers (after handover from Sales) and independently progressing your integration projects • appearing as a sparring partner for our customers and solving their technical issues • performing proactively to ensure each project’s success • coordinating mappings for e-invoicing and EDI integration with the document engineering team for your integration projects • encouraging the evaluation and implementation of new tools and processes for the project and managing the process

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Children’s Wisconsin is seeking a skilled Modern Workplace Solutions Engineer to support and enhance our enterprise collaboration platforms. In this mid-level role, you will support Microsoft Teams, SharePoint Online, and related M365 technologies, helping our teams communicate securely and effectively so they can focus on delivering exceptional care to children and families. Location: Remote What you will do: Mid-level role managing collaboration platforms and modern workplace technologies. Provides advanced support, configures policies, and contributes to governance and adoption initiatives. Essential Functions - Configures Teams policies (messaging, meetings, apps) and manages lifecycle. - Provisions SharePoint sites, manages permissions, and applies retention labels. - Provides Tier-2/Tier-3 support for escalated collaboration issues. - Assists with adoption initiatives and delivers user training sessions or office hours. - Monitors platform health and reports on usage trends. - Collaborates with security and compliance teams to enforce governance policies. - Participates in feature rollout planning and testing. - Documents configuration changes and maintains accurate records. - Participates in an on-call support rotation. What you will need: Education: - Associate's Degree required - Bachelor's Degree preferred or relevant experience Experience: - 2+ years of relevant experience required Knowledge, Skills and Abilities - Proficiency in Teams and SharePoint administration. - Strong troubleshooting skills for collaboration tools. - Understanding of governance principles for collaboration platforms. - Experience with Teams voice and meeting room configurations - preferred - Familiarity with AI-driven collaboration features. - preferred - Microsoft 365 Certifications (Administrator) preferred but not required. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Children’s Wisconsin is seeking an experienced Modern Workplace Solutions Engineer – Senior to design, govern, and enhance our enterprise collaboration environment across Microsoft Teams, SharePoint Online, and the broader M365 ecosystem. In this senior role, you’ll lead strategic initiatives, guide complex issue resolution, and implement emerging workplace capabilities that improve secure, effective collaboration across the organization. Location: Remote What you will do: Advanced role designing collaboration solutions, implementing governance frameworks, and mentoring team members. Leads projects and integrates emerging workplace capabilities. Essential Functions - Architect Teams and SharePoint solutions (hub sites, templates, provisioning processes). - Implements governance frameworks (naming conventions, lifecycle, sensitivity labels). - Handles escalations and guides resolution strategies for complex issues. - Leads adoption campaigns and collaborates with business units to improve usage. - Mentors junior engineers and reviews documentation for accuracy. - Develops operational standards and contributes to strategic planning. - Evaluates new collaboration features and recommends implementation strategies. - Partners with compliance teams to ensure regulatory requirements are met. - Participates in an on-call support rotation. What you will need: Education: - Associate's Degree required - Bachelor's Degree preferred or relevant experience Experience: - 5+ years of relevant experience required Knowledge, Skills and Abilities - Deep knowledge of Teams architecture and SharePoint governance. - Strong troubleshooting and problem-solving skills for enterprise collaboration environments. - Ability to lead projects and communicate effectively with stakeholders. - Experience with Teams voice and enterprise-scale collaboration deployments. - preferred - Familiarity with AI-driven meeting intelligence and productivity tools - preferred - Microsoft 365 Certifications (Administrator) preferred but not required. Required for All Jobs: - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. - Employment is at-will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: